Creative Project Manager

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Do you love working with creatives and pride yourself on being an organizational master?

Then Jobber might be the place for you! We’re looking for a Creative Project Manager to be part of our Marketing department in Edmonton, AB.

Jobber exists to help people in small businesses be successful. As featured in the Globe and Mail, we work with home and field service companies to help them better quote, schedule, invoice and collect payments from their customers. Having been named the #2 fastest growing software company in Canada and one of Fast Company’s Most Innovative Companies in 2020, it’s clear we’ve come a long way from our first customer in 2011 – but we’ve just scratched the surface of what we want to accomplish for our customers.   

Our product provides entrepreneurs the flexibility of working in their office or the field and we offer that same opportunity to our employees. You will have the choice to work in either our Edmonton or Toronto offices or remotely anywhere within Canada. We’re committed to ensuring the best experience for all Jobberinos to do impactful work. We weren’t named a top workplace in Canada for nothing!

The team:

When it comes to telling the world about Jobber and moving new people through a funnel, Marketing is your department. They handle everything from spreading awareness, to answering “What’s Jobber?,” to getting new customers in the door, to turning those customers into Jobber advocates!

Drill down a little further and you’ll find the Brand and Creative team. Brand strategy, voice and tone, maintaining a consistent personality, and evolving a strong visual brand across Jobber are the tools we use to support Jobber in telling the world about who Jobber is and what we stand for.

The role:

The Creative Project Manager will use their project planning know-how and organizational prowess to keep everyone on track. The primary goal of the Brand and Creative team at Jobber is to build a brand that will win the hearts of small service businesses and differentiate ourselves from competitors. While that’s an exciting goal to work towards, it’s impossible to tactically accomplish without an organized and methodical approach to how and when work gets done. 

Working closely with the Senior Manager (and all the B+C team members) you’ll be a popular point of contact for every project we work on. You’ll know the ins and outs of every individual project but most importantly you’ll have the higher level view of how they all fit together. You’ll be a self-starter and thrive in both an autonomous and collaborative environment. Some of your day-to-day responsibilities will include: preparing project briefs, prioritizing what’s most important, managing and improving how we organize work per week, providing insights on team performance (for both the full team and individuals), identifying project conflicts and using your kind and diplomatic nature to find solutions, and most importantly you’ll help our creative team focus on doing what they do best; being creative.being creative. You have no idea how happy you’re going to make this team. 

The Creative Project Manager will:

  • Collaborate, listen, and execute. You’ll work with internal customers to understand the scope, objectives, and deliverables of what they need and then work with the Brand & Creative team to plan, organize and schedule the work that is needed.
  • Be an organizational mastermind. You’ll be managing multiple priorities and projects across multiple teams, so you’ll need to have a good understanding of what should be done ASAP and what can be done later, then schedule the work with the Brand & Creative production team and outside project drivers to adapt schedules as necessary. It’s also important for you to have your eye on the pulse of the projects to know when schedules are starting to conflict.
  • Develop and manage detailed projects and objectives. This person will predict creative resourcing that’s needed to reach objectives of projects and manage resources in an effective and efficient manner. You’ll also support the Senior Manager with day-to-day resourcing, management and project needs while maintaining current processes and developing improved ways of working.
  • Be a communications expert. This role requires someone who has strong communication skills – writing updates and project briefs, and verbally when providing projects updates on a consistent basis to various stakeholders about strategy, adjustments, and progress.
  • Build strong relationships with stakeholders. To be successful in this position, you’ll rely on your client management experience to ask the right questions with your stakeholders and understand the mutual goals of working together. It will be important for you to build positive working relationships with both your team and cross-functional partners for buy-in and the occasional time you might need to push back.
  • Be a brand champion. We’ve worked long and hard to build a brand that our customers can be proud of, so you’ll need to have an understanding and prioritize the goals of the Brand & Creative team when helping stakeholders build their project plans.

To be successful, you should have:

  • 3-5 years of project management experience, preferably with a creative agency or studio.
  • To be organized and thrive with juggling competing priorities
  • To be a solid communicator. You like talking, listening, understanding and anticipating challenges, discussing the pros and cons of possible solutions, and deciding on a course of action as a group.
  • Take ownership/leadership and have accountability. With multi-faceted, compartmentalized teams and/or skill sets, the Project Manager needs to be the one person to bring everything and everyone together and take responsibility for the work. When it comes down to it, the Project Manager is the person most responsible for helping us complete our quarterly project goals. 
  • To be ambitious and humble. You don’t accept the status quo simply because “it’s what we’ve always done.” You push for better, newer, and more innovative ways to do things — all while staying humble.

It would be really great (but not a deal-breaker!) if you had:

  • Experience managing creative projects involving design, development, copy, video, etc
  • Familiarity with project management software tools, methodologies, and best practices
  • Experience with Designers, Developers, Videographers, and Copywriters

What you can expect from us:

Having been named #8 on the Top 10 Best Workplaces in Canada by Great Place to Work, we walk the talk. Here are just some of the great things you can expect from us:

  • A total compensation package that includes an extended health benefits package with fully paid premiums, RRSP matching, and stock options.
  • A dedicated Learning and Development function, including Development Coach, to help build the career you want and hit the goals you set, while ensuring you’re reaching your fullest potential.
  • Support for your breaks: from three weeks vacation to rest and recharge, your birthday off, and parental leave top-ups to support your growing family.
  • A unique opportunity to build, grow, and leave your impact on a $400-billion industry that has no dominant player…yet.
  • To work with a group of people who are humble, supportive, and give a sh*t about our customers. 

We believe that diverse teams perform better and that fostering an inclusive work environment is a key part of growing a successful team. We welcome people of diverse backgrounds, experiences, and perspectives. We are an equal opportunity employer, and we are committed to working with applicants requesting accommodation at any stage of the hiring process.

A bit more about us:

Job by job, we’re transforming the way service is delivered. Your lawn care provider, home cleaning service, plumber or painter could use Jobber to better connect with their customers, save time in the office, invoice faster, and get paid! We’re bringing tens of thousands of people together with technology to deliver over $6-billion a year in services to happy customers. Jobber exists to help make these small businesses successful, and when they’re successful we all win!

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