Software Comparison

Jobber vs. FieldEdge – Which is Best for Running Your Business?

Which is a better management software for your home service business: Jobber or FieldEdge? Find out how their features compare so you can choose and run your business with the best solution.

Software Comparison: Field Service Software

Jobber and FieldEdge are popular field service management software solutions used by home service professionals across many industries.  

FieldEdge (formerly dESCO) provides service renewal monitoring, automating billing, material expense tracking, and other features to reduce the amount of administrative work for service professionals. 

Jobber also offers monitoring and automation tools for home service professionals. The main difference between Jobber and FieldEdge is that Jobber offers features such as automated customer reminders and follow-ups, which make the home service experience run smoother not only for business owners, but for their customers as well.

Below are features that make Jobber a FieldEdge alternative for running your business.

Feature Comparison

FieldEdge
Customer Management

Track all your customer info, so you and your team can deliver personalized service that makes every customer feel like they’re your #1. 

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24/7 customer self-serve portal that lets your customers request work, confirm appointment details, approve quotes, and pay invoices online.

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Fill your schedule with less effort by letting customers book appointments online. Watch jobs appear in your schedule while you stay in control of your availability.

Online booking with FieldEdge requires integrating with their partner product, Schedule Engine.

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Limited

Keep customers in the loop with automated emails and text messages, so you can spend more time on productive work.

FieldEdge users can’t send automatic quote and invoice follow-ups. 

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Limited

Job Tracking

Schedule and assign jobs to you or your team faster,  avoid booking conflicts, reschedule and reassign work to your crew, and instantly notify them of schedule changes.

FieldEdge offers scheduling features, but doesn’t have as many calendar views or a drag-and-drop calendar feature.

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Limited

Reduce overhead costs, map one-off or recurring jobs for all of your crews, and optimize routes in a matter of seconds.

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Get a clear picture of your team’s whereabouts while they are on the move and assign jobs to the closest member around that location.

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Create detailed one-off or recurring job requests and track important job details in one place, so your team can access them on the go. 

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Create checklists that set your team up for success, keep them accountable, and ensure consistent performance for all jobs done.

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Get accurate information on how much time your team spends on each job.

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Save time tracking business expenses wherever you and your team are, so everyone knows how much was spent on each job.

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Quoting

Create, send, and track professional quotes your customers can understand and approve easily. 

Unlike FieldEdge, Jobber lets you automatically send customized email or text follow-ups to customers you haven’t heard back from, so you can be sure you’re never leaving work on the table.

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Limited

Track all job costs in one place, including materials, labor, and miscellaneous expenses to get a real-time view of job profitability.

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Sell higher-value jobs and packages by letting your customers pay over time.

Jobber users increase sales up to 20% when they offer consumer financing on their quotes.

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Invoicing and payments

Create professional invoices, batch invoices, collect automatic payments and send automatic invoice follow-ups right from the app.

FieldEdge offers some invoice customizations, but does not provide automated invoice follow-ups for faster payments.

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Limited

Manage payments and work in one place you work, so you don’t miss a thing. 

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Let customers pay you on the spot, so you don’t waste time chasing them down.

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Get paid out instantly, so you can have money to pay your bills, buy more materials, and more. 

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Setup and Integrations

Do more with your business through your favorite apps and web services.

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Sync customer information, invoice, payment details, and important business info between Jobber and QuickBooks Online to avoid manual entry errors. 

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Build brand awareness, promote new services or deals, and stay top-of-mind with professional email and postcard marketing campaigns. 

FieldEdge offers email marketing, but doesn’t have postcard marketing capabilities.

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Limited

Automate repetitive workflows and connect with 2,000+ apps.

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Additional Features

Enjoy unlimited live chat, phone, and email support. 

FieldEdge provides additional product training sessions; however, they are charged at $999 for the first booking and an additional $499 per additional attendee. 

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Limited

Access to a private group of home service business entrepreneurs to share advice, ask questions, learn new things—and overall, feel supported by others who get what they’re building.

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Make fast and accurate scheduling decisions while on the go via iOS and Android app. Track your team’s progress, communicate with customers, create/send invoices, and record important notes to ensure customer satisfaction.

The Jobber mobile app is available in both English and Spanish for select team members.

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Find out how your field service business is really doing. Customize your reports so you see the information that is most important to you, and view in-product, or export to Excel or CSV files.

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What Jobber can do vs. FieldEdge?

Running a home service business is challenging – you want to deliver the best customer experience, but daily administrative and operational tasks can get in the way.

You need a solution that helps the entire job run smoothly, from quoting and scheduling through to payment.

Jobber and FieldEdge are both designed to help you manage daily operations. But, as a leading FieldEdge alternative, Jobber offers a number of features that can help your home service business run more smoothly, not just for you, but for your customers as well.

To help you compare them, we’ve taken a detailed look at six features: scheduling and dispatching, online booking, quoting, credit card payments, customer portal, and product support.

See what you can do with these features or explore more options on Jobber’s pricing plans.

Scheduling and dispatching

Both Jobber and FieldEdge offer scheduling and dispatching features that allow you to assign jobs, schedule work, and track your team as it moves between appointments. Both platforms also provide GPS tracking, so you can select the ideal route for your team members based on their current locations. 

But only Jobber gives you five different calendar views that provide a clear visual of crew availability, so you always start the day knowing what’s scheduled and who’s working. This saves you significant chunks of time. Plus, the drag-and-drop calendar feature makes it easy to sort out your schedule without missing anything on your to-do list.  

Jobber also sets your teams up for success by letting you track in-house tasks, events, and reminders within specific jobs—helping you reclaim the time spent managing schedules and maximizing productivity. 

Online booking 

Jobber and FieldEdge offer online booking, letting new customers book appointments online from your website. 

But FieldEdge only offers online booking through an integration with another software platform, Schedule Engine, which means you need to spend more money and navigate more issues with troubleshooting.

Jobber, on the other hand, offers you more ways to book potential customers faster without the need for integrations. Let new leads request work through an online form on your social media accounts, website, and the online customer portal. Or book customers right from Google search when you connect Jobber to your Local Services Ads. New leads can find your business and make an appointment directly from Google search instantly, within your available hours. 

Jobber’s online booking feature ensures you create quotes 70% faster and delight customers with convenient, online experiences.

Quoting 

Both Jobber and FieldEdge customers enjoy different quoting options depending on their specific needs. They both allow you and your customers to review quotes through the mobile app and accept them on the go. 

But only Jobber automatically sends a follow-up to customers you haven’t heard back from, so you can focus on providing great service and following up with new leads knowing that you’re never leaving work on the table. Jobber also lets you include photos on your quotes, so you can include images of your products and services, or personalize the quote with photos taken at the on-site assessment. 

detailed HVAC quote with images made in Jobber
A detailed HVAC quote with optional add-ons and images, created using Jobber’s quoting solution.

When customers are ready, they can visit their customer portal to easily approve quotes, pay a deposit, or provide a signature, keeping you moving forward and improving your win rate.

Credit card payment options

Both Jobber and FieldEdge offer your customers online and in-person payment options, like a card reader that allows you to get paid in person. Customers get the convenience of paying on the spot, and you don’t waste time chasing down payments.

Jobber also offers multiple methods for online credit card payments, so customers can enter their card details manually or–for added convenience–pay with Apple Pay or Google Pay.

And only Jobber offers a tip collection feature where you can get rewarded for excellent service, making it easy for customers to add a tip when paying invoices online.

Customers tip an average of 15% on their invoices when paying online through Jobber.

Product support

Both Jobber and FieldEdge provide product support, but FieldEdge’s doesn’t offer the level of high-quality customer service offered by Jobber. 

Plus, FieldEdge product support comes with a significant investment in terms of setup and training costs. The initial fees for setup and training can range from $500 to $2,000, and there is an additional fee of $799 per person for a two-day training course. 

The sole purpose of Jobber’s award-winning customer service team is to help your business succeed as you use the platform to run your business. With 24/7 phone, email, and web-chat support and 1:1 product coaching, you get every opportunity to optimize your service delivery at no extra cost. 

And the best part—you can expect to be on the phone with an actual support representative in just 2-5 minutes. 

Integrations built for your workflow

You make your money working on-site across different projects. Switching between different applications for admin work is a waste of precious time you’re never going to get back. 

Jobber saves you time by seamlessly integrating with your favorite apps and software, so you can run your business better and achieve your milestones.

QuickBooks Online

QuickBooks Online is a complete cloud-based accounting solution. QuickBooks Online saves you time on bookkeeping, reporting, and financial management.

Mailchimp

Attract more customers with ready-to-run email marketing campaigns, postcards, Facebook ads, and more. 

Zapier

Save time when you move info automatically between Jobber and 1,500+ web apps. 

FleetSharp

Optimize your field operations with live GPS tracking, and know where your team is in real-time.

FieldEdge pricing vs. Jobber pricing

Jobber provides a 14-day free trial and transparency around its pricing. You can see Jobber’s plans and pricing on the website and test the product before you commit fully. Or speak to a member of our sales team to learn what option is best for you. 

If you’re interested in FieldEdge, you need to contact a sales representative to get pricing information on their monthly plans. 

Why home service businesses choose Jobber over FieldEdge

Over 200,000 home service pros trust Jobber to power their business. 

Here are the top reasons why businesses choose Jobber over FieldEdge:

✅  Makes it easy for customers to request work, approve quotes, and make payments with a 24/7 online customer portal

✅ Automates customer reminders and follow-ups to save time and avoid miscommunication

✅ Streamlines online booking by letting customers request services dates and times without the need for third-party integrations

✅ Provides a free trial option, so you can focus on growing your business with confidence and no risk 

✅ Trusted by more than 200k home service professionals

Testimonial

See what customers say about Jobber