Jobber vs. FieldEdge – Which is Best for Running Your Business?

What Jobber can do vs. FieldEdge?

Running a home service business is challenging – you want to deliver the best customer experience, but daily administrative and operational tasks can get in the way.

You need a solution that helps the entire job run smoothly, from quoting and scheduling through to payment.

Jobber and FieldEdge are both designed to help you manage daily operations. But, as a leading FieldEdge alternative, Jobber offers a number of features that can help your home service business run more smoothly, not just for you, but for your customers as well.

To help you compare them, we’ve taken a detailed look at six features: scheduling and dispatching, online booking, quoting, credit card payments, customer portal, and product support.

See what you can do with these features or explore more options on Jobber’s pricing plans.

Scheduling and dispatching

Both Jobber and FieldEdge offer scheduling and dispatching features that allow you to assign jobs, schedule work, and track your team as it moves between appointments. Both platforms also provide GPS tracking, so you can select the ideal route for your team members based on their current locations. 

But only Jobber gives you five different calendar views that provide a clear visual of crew availability, so you always start the day knowing what’s scheduled and who’s working. This saves you significant chunks of time. Plus, the drag-and-drop calendar feature makes it easy to sort out your schedule without missing anything on your to-do list.  

Jobber also sets your teams up for success by letting you track in-house tasks, events, and reminders within specific jobs—helping you reclaim the time spent managing schedules and maximizing productivity. 

Online booking 

Jobber and FieldEdge offer online booking, letting new customers book appointments online from your website. 

But FieldEdge only offers online booking through an integration with another software platform, Schedule Engine, which means you need to spend more money and navigate more issues with troubleshooting.

Jobber, on the other hand, offers you more ways to book potential customers faster without the need for integrations. Let new leads request work through an online form on your social media accounts, website, and the online customer portal. Or book customers right from Google search when you connect Jobber to your Local Services Ads. New leads can find your business and make an appointment directly from Google search instantly, within your available hours. 

Jobber’s online booking feature ensures you create quotes 70% faster and delight customers with convenient, online experiences.

Quoting 

Both Jobber and FieldEdge customers enjoy different quoting options depending on their specific needs. They both allow you and your customers to review quotes through the mobile app and accept them on the go. 

But only Jobber automatically sends a follow-up to customers you haven’t heard back from, so you can focus on providing great service and following up with new leads knowing that you’re never leaving work on the table. Jobber also lets you include photos on your quotes, so you can include images of your products and services, or personalize the quote with photos taken at the on-site assessment. 

When customers are ready, they can visit their customer portal to easily approve quotes, pay a deposit, or provide a signature, keeping you moving forward and improving your win rate.

Credit card payment options

Both Jobber and FieldEdge offer your customers online and in-person payment options, like a card reader that allows you to get paid in person. Customers get the convenience of paying on the spot, and you don’t waste time chasing down payments.

Jobber also offers multiple methods for online credit card payments, so customers can enter their card details manually or–for added convenience–pay with Apple Pay or Google Pay.

And only Jobber offers a tip collection feature where you can get rewarded for excellent service, making it easy for customers to add a tip when paying invoices online.

Customers tip an average of 15% on their invoices when paying online through Jobber.

Customer portal

Both Jobber and FieldEdge offer a customer portal. However, FieldEdge’s portal is only accessible through their Payments platform, which is separate from the main field management tool. It’s not as comprehensive as Jobber’s because it only offers payment-related features, and requires more technical leg-work to get up and running.  

With Jobber’s customer portal, everything your customers need is in one place. You can give your customers 24/7 access to the information they need, as well as options for them to request work, pay online, and, even, refer your services to friends and family. This helps reduce back-and-forth communication with customers while ensuring they still have a great experience with your business.

Unlike FieldEdge, Jobber includes access to the online customer portal in every plan, at no additional cost. 

Product support

Both Jobber and FieldEdge provide product support, but FieldEdge’s doesn’t offer the level of high-quality customer service offered by Jobber. 

Plus, FieldEdge product support comes with a significant investment in terms of setup and training costs. The initial fees for setup and training can range from $500 to $2,000, and there is an additional fee of $799 per person for a two-day training course. 

The sole purpose of Jobber’s award-winning customer service team is to help your business succeed as you use the platform to run your business. With 24/7 phone, email, and web-chat support and 1:1 product coaching, you get every opportunity to optimize your service delivery at no extra cost. 

And the best part—you can expect to be on the phone with an actual support representative in just 2-5 minutes. 

Integrations built for your workflow

You make your money working on-site across different projects. Switching between different applications for admin work is a waste of precious time you’re never going to get back. 

Jobber saves you time by seamlessly integrating with your favorite apps and software, so you can run your business better and achieve your milestones.

QuickBooks Online

QuickBooks Online (QBO) is a complete cloud-based accounting solution. QBO saves you time on bookkeeping, reporting, and financial management.

Mailchimp

Attract more customers with ready-to-run email marketing campaigns, postcards, Facebook ads, and more. 

Zapier

Save time when you move info automatically between Jobber and 1,500+ web apps. 

FleetSharp

Optimize your field operations with live GPS tracking, and know where your team is in real-time.

FieldEdge pricing vs. Jobber pricing

Jobber provides a 14-day free trial and transparency around its pricing. You can see Jobber’s plans and pricing on the website and test the product before you commit fully. Or speak to a member of our sales team to learn what option is best for you. 

If you’re interested in FieldEdge, you need to contact a sales representative to get pricing information on their monthly plans. 

Why home service businesses choose Jobber over FieldEdge

Over 200,000 home service pros trust Jobber to power their business. 

Here are the top reasons why businesses choose Jobber over FieldEdge:

✅  Makes it easy for customers to request work, approve quotes, and make payments with a 24/7 online customer portal

✅ Automates customer reminders and follow-ups to save time and avoid miscommunication

✅ Streamlines online booking by letting customers request services dates and times without the need for third-party integrations

✅ Provides a free trial option, so you can focus on growing your business with confidence and no risk 

✅ Trusted by more than 200k home service professionals