Jobber vs. Successware – Which is Best for Running Your Business?
Which is better management software for your home service business: Jobber or Successware? Find out how their features compare so you can choose and run your business with the best solution.
Jobber and Successware software are field service management tools that home service businesses use to manage operations and customer relationships.
Successware offers a handful of features like a CRM, online booking, scheduling, and invoicing, but many of their key features have limited capabilities. Jobber, on the other hand, lets you control your entire operations in one place—quoting, scheduling, invoicing, and payments.
Jobber helps your home service business running smoothly, that’s why over 200,000 home service pros trust Jobber.
Below are features that make Jobber a better Successware alternative for running your business.
Feature Comparison
Customer Management
Track all your customer info, so you and your team can deliver personalized service that makes every customer feel like they’re your #1.
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24/7 customer self-serve portal that lets your customers request work, confirm appointment details, approve quotes, and pay invoices online.
Successware offers an online customer portal, but customers are only able to access it to pay outstanding invoices.
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Limited
Book new customers with less effort through your website or Google search, without wasting any time playing phone tag.
Successware lets your customers book appointments online, but leads can’t request work from social media or book jobs directly from a Google search.
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Limited
Keep customers in the loop with automated emails and text messages, so you can spend more time on productive work.
With Successware, you can initiate or respond to texts and emails with customers, but without automation, your customers will have to wait for you to respond.
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Limited
Job Tracking
Schedule and assign jobs to you or your team faster, avoid booking conflicts, reschedule and reassign work to your crew, and instantly notify them of schedule changes.
Successware offers scheduling features, but it doesn’t have multiple calendar views or event-type tracking to keep your team organized.
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Limited
Reduce overhead costs, map one-off or recurring jobs for all of your crews, and optimize routes in a matter of seconds.
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Get a clear picture of your team’s whereabouts while they are on the move and assign jobs to the closest member around that location.
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Create detailed one-off or recurring job requests and track important job details in one place, so your team can access them on the go.
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Create checklists that set your team up for success, keep them accountable, and ensure consistent performance for all jobs done.
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Get accurate information on how much time your team spends on each job.
Successware offers a time-tracking tool designed for your back-office staff and apprentices, but it’s a separate app that syncs with your account.
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Limited
Save time tracking business expenses wherever you and your team are, so everyone knows how much was spent on each job.
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Quoting
Create, send, and track professional quotes your customers can understand and approve easily.
Successware lets you create quotes but you can’t send follow-ups to customers you haven’t heard back from—so you may be leaving work on the table.
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Limited
Sell higher-value jobs and packages by letting your customers pay over time.
Jobber users increase sales up to 20% when they offer consumer financing on their quotes.
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Invoicing and payments
Create professional invoices, batch invoices, collect automatic payments and send automatic invoice follow-ups right from the app.
Successware allows you to create invoices, but it won’t let you automate invoice follow-ups, so you might need to chase customers who are late to pay their invoices.
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Limited
Get paid out instantly, so you can have money to pay your bills, buy more materials, and more.
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Setup and Integrations
Sync customer information, invoice, payment details, and important business info between Jobber and QuickBooks Online to avoid manual entry errors.
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Build brand awareness, promote new services or deals, and stay top-of-mind with professional email and postcard marketing campaigns.
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Additional Features
Enjoy unlimited live chat, phone, and email support.
Successware only offers phone and email support with limited hours.
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Limited
Access to a private group of home service business entrepreneurs to share advice, ask questions, learn new things—and overall, feel supported by others who get what they’re building.
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Make fast and accurate scheduling decisions while on the go via iOS and Android app. Track your team’s progress, communicate with customers, create/send invoices, and record important notes to ensure customer satisfaction.
Successware offers a mobile app that allows you and your team to take notes in the field and to communicate with each other and customers, and it also lets you track your team and invoice customers. But it doesn’t support two-way text messages.
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Limited
Find out how your field service business is really doing. Customize your reports so you see the information that is most important to you, and view in-product, or export to Excel or CSV files.
Launch27 lets you generate and view reports in-product or export to Excel or CSV, but you can’t have reports delivered automatically to you and your team’s inboxes.
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What can Jobber do vs. Successware?
Running a home service business is challenging. You’re focused on trying to deliver the best customer service on each project, but the daily admin and operational tasks can get in the way.
Jobber and Successware both offer features to help you manage your daily operations. But as a leading Successware alternative, Jobber offers key features to help your home service run more smoothly for you, your team, and your customers.
To help you decide, we’ve taken a detailed look at four key features: quoting, invoicing, online customer portal, and online booking.
Quoting
When you send quotes through Jobber, your leads will experience the quality of service they can expect from your business first-hand. Quotes are professionally designed and interactive, allowing customers to add on optional line item services and approve the updated total.
They’re effortless to create as well, with Jobber helping you set the perfect price every time.
Jobber’s automated quote follow-ups help remind customers of upcoming or outstanding payments so you never leave work on the table. Then, when they’re ready, customers can visit the online customer portal to easily approve, pay a deposit, or provide a signature.
Plus, Jobber helps you stand out from the competition by giving your customers easy access to Wisetack’s consumer financing. Your customers can pay over time so they can get the work they want now, while you get paid as soon as the job is done.
Successware’s quote manager feature helps you find and access quotes within the software. You can track the status of the quote and make edits as needed. Unfortunately, Successware’s quotes don’t allow you to offer optional line items and you won’t be able to follow-up automatically.
Invoicing
Jobber and Successware let you create and send invoices via desktop or mobile devices. Jobber goes even further with automated follow-up features that keep you on top of your cash flow.
With one click, you can generate a professional invoice in Jobber that includes all of your job details, ready to send to the customer by email or text.
Then track the status of all your invoices to see which are sent or outstanding and get reminders to invoice for jobs you’ve just finished. And when an invoice is overdue, Jobber automatically sends customized email or text follow-ups to your customers, reminding them to pay their outstanding invoices.
Successware can’t offer this level of invoicing. Users can create invoices but aren’t able to automate follow-ups leaving you wasting valuable time chasing payments.
Online customer portal
Jobber’s online customer portal gives your customers 24/7 access to the information they need when at their convenience. Letting them request work, approve quotes, review scheduled jobs, make payments and even refer their friends. It’s a professional, convenient experience that meets their expectations and makes it easier to generate new leads.
Successware also offers your customers an online customer portal, but they’re only able to access it to pay outstanding invoices. They’ll have to head to your website to schedule new jobs and check their emails to see what jobs have been scheduled or to view and approve quotes.
Online booking
Both Jobber and Successware offer online booking through your company’s website, to help get customers booked into your team’s calendar faster. Customers can request the service they want, along with preferred dates and times, through a convenient online request form. Plus, you’ll receive a notification as soon as a new request comes in, so you can complete the booking.
Jobber gives you more ways to book new leads faster. Add your online request form to your social media profiles and online customer portal so customers can easily request work online. Or connect Jobber to your Local Services Ads, to let customers searching for your services on Google book an appointment instantly, while you remain in control of your availability.
Integrations built for your workflow
Switching between different applications for admin work is a waste of precious time you’re never going to get back.
Jobber saves you time by seamlessly integrating with your favorite apps and software, so you can run your business better and achieve your milestones.
QuickBooks Online
QuickBooks Online (QBO) is a complete cloud-based accounting solution. QBO saves you time on bookkeeping, reporting, and financial management.
Mailchimp
Attract more customers with ready-to-run email marketing campaigns, postcards, Facebook ads, and more.
Zapier
Save time when you move info automatically between Jobber and 1,500+ web apps.
FleetSharp
Optimize your field operations with live GPS tracking, and know where your team is in real-time.
Jobber pricing vs. Successware pricing
Jobber is transparent with its pricing, offering subscription plan details and prices on its website. With Jobber, you have the option to purchase a monthly or annual plan, so you can save between 30-35% on your monthly payments if you sign up for the year. Plus, you can get a free 14-day trial to try the software and find out if it solves your business’s needs without having to share your credit card information.
Successware, however, isn’t as transparent, leaving you to book a demo with a sales rep to find out pricing and learn more about the tool.
Why home service businesses choose Jobber over Successware
Over 200,000 home service pros choose Jobber because it helps home service run smoothly for you, your team, and your customers.
Here are the top reasons why businesses choose Jobber over Successware:
✅ Save 7 hours a week with features to help you run your business.
✅ Make it easy for customers to request work, approve quotes and make payments with a 24/7 online customer portal.
✅ Run your business from anywhere with a highly-rated mobile app.
Jobber is a highly rated Successware alternative, with award-winning customer service that is here to help when you need it. Every Jobber customer has access to unlimited phone, in-app chat, and email support–you’ll be speaking to a real person in a matter of minutes. Plus, Jobber’s customer support team is available to all users on all plans.
Successware support only gives you access to its Learning Management System to get you started. And if you need in-person support, you can call only during Successware’s set hours or submit a form through its help center.