Kickserv vs ServiceTitan: Which is Best for Running Your Business?
Which is better management software for your home service business: Kickserv or ServiceTitan? See how their features compare so you can choose the best solution for running your business.
Kickserv and ServiceTitan are business management tools that help service businesses manage their operations and customers more efficiently.
Kickserv features help you close more leads and simplify field service. However, it lacks the always-on communication tools to provide a truly professional experience to customers.
ServiceTitan makes it easy to stay profitable with job costing features. But for automated quote and invoice follow-ups that keep work moving forward, ServiceTitan isn’t the answer.
To go beyond the Kickserv vs ServiceTitan debate, service professionals should consider a comprehensive field service management solution like Jobber.
Jobber helps home service run smoothly, not just for you, but for your customers and your team as well—with quoting, scheduling, invoicing, payments, and customer communication all in one place. That’s why over 200,000 home service pros also use Jobber to manage their business.
Let’s look at the specific features and services offered by Kickserv, ServiceTitan, and Jobber to determine which is best for your business.
Feature Comparison
customer management
Track all your customer info, so you and your team can deliver personalized service that makes every customer feel like they’re your #1.
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24/7 customer self-serve portal that lets your customers request work, confirm appointment details, approve quotes, and pay invoices online.
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Book new customers with less effort through your website or Google search, without wasting any time playing phone tag.
Kickserv’s online booking is only available through their customer portal, so your customers can’t conveniently request work through your website or social media accounts, or book appointments directly from the Google results page.
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Limited
Keep customers in the loop with automated emails and text messages, so you can spend more time on productive work.
Kickserv doesn’t offer two-way text messaging, so your customers won’t get a personal, professional experience.
ServiceTitan does have two-way texting, but it doesn’t provide automated follow-up messages for quotes or invoices, so you still have to spend time following up manually.
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Limited
Limited
Job tracking
Schedule and assign jobs to you or your team faster, avoid booking conflicts, reschedule and reassign work to your crew members, and instantly notify them of schedule changes.
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Reduce overhead costs, map one-off or recurring jobs for all of your crews, and optimize routes in a matter of seconds.
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Get a clear picture of your team’s whereabouts while they are on the move and assign jobs to the closest member around that location.
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Create detailed one-off or recurring job requests and track important job details in one place, so your team can access them on the go.
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Create checklists that set your team up for success, keep everyone accountable, and ensure consistent performance for all jobs done.
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Save time tracking business expenses wherever you and your team are, so everyone knows how much was spent on each job.
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Quoting
Create, send, and track professional quotes your customers can understand and approve easily.
Kickserv and ServiceTitan don’t offer automated follow-up messages for unanswered quotes, to keep work moving forward.
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Limited
Limited
Sell higher-value jobs and packages by letting your customers pay over time.
Jobber users increase sales up to 20% when they offer consumer financing on their quotes.
Kickserv only gives customers an option for 4 interest-free payments before a 5.99% rate kicks in, which may be less desirable to your potential customers.
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Limited
Invoicing & payments
Create professional invoices, batch invoices, collect automatic payments and send automatic invoice follow-ups right from the app.
While Kickserv automatically reminds you about outstanding invoices, it doesn’t send a message directly to customers, which means you still need to reach out manually.
ServiceTitan also doesn’t send automatic follow-ups for outstanding invoices, so you still need to chase down customers for payment.
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Limited
Limited
Let customers pay you on the spot with one tap and avoid manually entering your client’s credit card information.
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Get paid instantly, so you can have money to pay your bills, buy more materials, and more.
ServiceTitan only offers next-day payouts, so you’ll have to wait 24 hours to access your funds.
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Limited
setup and integrations
Integrate with your favorite home service apps and software to do more with your business.
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Sync customer information, invoice, payment details, and important business info between Jobber and QuickBooks Online to avoid manual entry errors.
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Build brand awareness, promote new services or deals, and stay top-of-mind with professional email and postcard marketing campaigns.
Kickserv does offer email marketing features, but it doesn’t help you create professional-looking mailers and other physical promotional material.
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Limited
Additional features
Unlimited live chat, phone, and email support.
Kickserv doesn’t have a live chat support option, so you may have to wait around for solutions that would otherwise be a quick fix.
ServiceTitan support is less involved after the onboarding stage, and its phone support is only available 6 days a week.
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Limited
Limited
Access to a private group of home service business entrepreneurs to share advice, ask questions, learn new things—and overall, feel supported by others who get what they’re building.
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Make fast and accurate scheduling decisions while on the go via iOS and Android apps. Track your team’s progress, communicate with customers, create/send invoices, and record important notes to ensure customer satisfaction.
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Find out how your field service business is really doing. Customize your reports so you see the most important information, view in-product, or export to Excel or CSV files.
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Jobber Reviews
What can Kickserv do vs ServiceTitan? And how does Jobber compare?
Running a home service business is challenging. You want to deliver the best customer experience, but administrative and operational tasks can get in the way. You need a solution that helps the entire job run smoothly, from quoting and scheduling through to invoicing and payment.
Kickserv and ServiceTitan are both designed to help you manage daily operations. But, as a leading Kickserv and ServiceTitan alternative, Jobber offers a number of features that can help your home service business run more smoothly, not just for you, but for your customers as well.
We’ve taken a detailed look at a handful of key features across each solution: quoting & invoicing, customer communication, and online payments.
Quoting and Invoicing
Kickserv
Kickserv lets your customers approve quotes and pay invoices online through its customer portal, so you can start work and accept payment faster. But it doesn’t have the automated follow-up feature you need to ensure that customers respond to these key documents.
ServiceTitan
ServiceTitan has features for customizing and templating your quotes and invoices. However, it also doesn’t provide automated follow-up messages for quotes or invoices—so you’re more likely to miss out on new work and spend more time chasing down clients for payment.
Jobber
Jobber helps you create professional quotes more efficiently. Include optional line items and add-on packages on quotes to help you win bigger jobs while meeting your customers’ exact needs.
Jobber invoices are just as easy to create, saving you time by providing professional templates, letting you send batch invoices, and streamlining the invoice and online payment processes.
Unlike Kickserv and ServiceTitan, Jobber provides automated follow-up messages to quotes and invoices so you can be confident you’re never leaving work on the table and spend less time chasing payments.
Customer Communication
Kickserv
Kickserv has a web messenger feature that lets you send text messages to your team and customers about upcoming jobs. However, the messenger doesn’t have two-way text messaging. In order to respond, your customers will have to send an email or a message through their online self service portal— making the process much less convenient.
ServiceTitan
ServiceTitan communication features includes a two-way chat, that lets your team interact with customers while on the go, even through the mobile app. However, it doesn’t automate important messages like invoice and quote follow-ups, so you still need to rely on manual messaging to close new work and follow up on overdue invoices.
Jobber
Jobber makes connecting with your customers effortless—before, during, and after the job. It lets you schedule email or text follow-ups for quotes and invoices, so key documents aren’t idle for long. The automated messages also direct customers to the online customer portal so they can easily approve work and make payments.
Jobber’s always-on communication features also include detailed appointment reminders, on-my-way messages, and job follow-ups. Plus, two-way text messaging means you and your team can text with customers while on the go, knowing that conversations are stored in Jobber for everyone’s reference.
With Jobber, your customers always receive a professional experience while you save time and money.
Online Payments
Kickserv
Kickserv lets you accept credit card and bank payments from your customers online. With instant payouts, it also frees you up to focus on your work instead of managing cash flow.
ServiceTitan
ServiceTitan gives your customers a number of online payment options, like credit cards, bank payments, and even a physical mobile card reader. It also helps you set up easy interval payments for recurring jobs. Unfortunately, it only provides next-day payouts, so you don’t have instant access to your hard-earned funds.
Jobber
Jobber provides the convenient online payment experiences your customers have come to expect. Accept online payments from credit cards and bank payments, or get paid in person through a mobile card reader. You can even set up automatic payments with repeat customers, so you get paid without lifting a finger.
Jobber takes it a step further than Kickserv and ServiceTitan, giving you immediate access to your funds with instant payouts—no more waiting for a one- or two-day window. You can also encourage customers to reward your team by including a tip option on invoices.
Integrations built for your workflow
You make your money working on-site across multiple projects. Switching between different applications for admin work is a waste of precious time you’ll never get back.
Jobber saves you time by seamlessly integrating with your favorite apps and software so you can run your business better and achieve your milestones.
QuickBooks Online
QuickBooks Online (QBO) is a complete cloud-based accounting solution. QBO saves you time on bookkeeping, reporting, and financial management. Both Kickserv and ServiceTitan also have QBO integrations.
Mailchimp
Attract more customers with ready-to-run email marketing campaigns, postcards, Facebook ads, and more. Kickserv also has a Mailchimp integration.
Zapier
Save time when you move info automatically between Jobber and 1,500+ web apps. ServiceTitan also has a Zapier integration.
FleetSharp
Optimize your field operations with live GPS tracking and know where your team is in real time. ServiceTitan and Kickserv don’t integrate with FleetSharp, but Jobber does.
Kickserv app reviews, ServiceTitan app reviews, and Jobber app reviews
If you’re looking for Kickserv and ServiceTitan reviews, look on trustworthy sites like GetApp or Capterra. For real user reviews of the Kickserv app and ServiceTitan app, check out the App Store or Google Play Store.
As of this writing, the Kickserv app has 114 reviews on the Google Play store and 27 reviews on the Apple App Store, the ServiceTitan app has 633 reviews on the Google Play store and 1K reviews on the Apple App Store, and Jobber’s mobile app has 2K mobile app reviews on the Google Play store, and 1.7K reviews on the App Store.
Kickserv pricing, ServiceTitan pricing, and Jobber pricing
The Kickserv website provides transparent pricing about its 5 options: Free, Lite, Standard, Business, and Premium. It also offers monthly and annual pricing options, with the annual option providing over 20% in savings.
ServiceTitan doesn’t provide transparent pricing on its website for the 3 packages it offers—Starter, Essentials, and The Works. So, you’ll need to request the pricing by filling out a demo form and then setting up a meeting with their sales team.
Jobber offers a 14-day free trial for you to try out the software before making a commitment and four flexible, affordable, and transparent plans with robust features suitable for any stage of your business. You can check Jobber’s plans and pricing on the website and test the product before making a final decision. Plus, you can always speak with the sales team if you’d like to talk to someone about which plan is best for you.
Jobber also gives you the option of monthly or annual payments—with savings up to $100 a month when you go with the annual option.
Why home service businesses choose Jobber over Kickserv & ServiceTitan
Over 200,000 home service pros choose Jobber because it helps home service run smoothly for you, your team, and your customers.
Here are the top reasons why businesses choose Jobber over Kickserv and ServiceTitan:
✅ Controls your entire operations in one place—quoting, scheduling, invoicing, and payments
✅ Impresses customers with 24/7 access to a convenient, professional online customer portal to request work, approve quotes, and make payments
✅ Saves service pros who use it to run their businesses 7 hours a week on average
Jobber is a leading Kickserv alternative and ServiceTitan alternative with all the features you need, demonstrating its commitment to the growth of your business through incredible customer service and award-winning, 1:1 product coaching.
All Jobber customers enjoy unlimited phone, in-app chat, and email support. You typically speak to a real person within 2-5 minutes.
Kickserv also provides support via phone, chat, and email, but its product training courses are an add-on service at an additional cost.
ServiceTitan provides phone, email, and chat support as well, but its phone support is only available 6 days a week.