Kickserv and ServiceTitan are business management tools that help service businesses manage their operations and customers more efficiently.
The main difference between Kickserv and ServiceTitan is that Kickserv features help you close more leads and simplify field service. However, it lacks the always-on communication tools to provide a truly professional experience to customers.
ServiceTitan makes it easy to stay profitable with job costing features. But for automated quote and invoice follow-ups that keep work moving forward, ServiceTitan isn’t the answer.
To go beyond the Kickserv vs ServiceTitan debate, service professionals should consider a comprehensive field service management solution like Jobber.
Jobber helps home service run smoothly, not just for you, but for your customers and your team as well—with quoting, scheduling, invoicing, payments, and customer communication all in one place. That’s why over 200,000 home service pros also use Jobber to manage their business.
Let’s look at the specific features and services offered by Kickserv, ServiceTitan, and Jobber to determine which is best for your business.
Feature Comparison
customer management
Track all your customer info, so you and your team can deliver personalized service that makes every customer feel like they’re your #1.
Learn More
24/7 customer self-serve portal that lets your customers request work, confirm appointment details, approve quotes, and pay invoices online.
Learn More
Book new customers with less effort through your website or Google search, without wasting any time playing phone tag.
Kickserv’s online booking is only available through their customer portal, so your customers can’t conveniently request work through your website or social media accounts, or book appointments directly from the Google results page.
Learn More
Limited
Keep customers in the loop with automated emails and text messages, so you can spend more time on productive work.
Kickserv doesn’t offer two-way text messaging, so your customers won’t get a personal, professional experience.
ServiceTitan does have two-way texting, but it doesn’t provide automated follow-up messages for quotes or invoices, so you still have to spend time following up manually.
Learn More
Limited
Limited
Job tracking
Schedule and assign jobs to you or your team faster, avoid booking conflicts, reschedule and reassign work to your crew members, and instantly notify them of schedule changes.
Learn More
Reduce overhead costs, map one-off or recurring jobs for all of your crews, and optimize routes in a matter of seconds.
Learn More
Get a clear picture of your team’s whereabouts while they are on the move and assign jobs to the closest member around that location.
Learn More
Create detailed one-off or recurring job requests and track important job details in one place, so your team can access them on the go.
Learn More
Create checklists that set your team up for success, keep everyone accountable, and ensure consistent performance for all jobs done.
Learn More
Save time tracking business expenses wherever you and your team are, so everyone knows how much was spent on each job.
Learn More
Quoting
Create, send, and track professional quotes your customers can understand and approve easily.
Kickserv and ServiceTitan don’t offer automated follow-up messages for unanswered quotes, to keep work moving forward.
Learn More
Limited
Limited
Track all job costs in one place, including materials, labor, and miscellaneous expenses to get a real-time view of job profitability,
Learn More
Sell higher-value jobs and packages by letting your customers pay over time.
Jobber users increase sales up to 20% when they offer consumer financing on their quotes.
Kickserv only gives customers an option for 4 interest-free payments before a 5.99% rate kicks in, which may be less desirable to your potential customers.
Learn more
Limited
Invoicing & payments
Create professional invoices, batch invoices, collect automatic payments and send automatic invoice follow-ups right from the app.
While Kickserv automatically reminds you about outstanding invoices, it doesn’t send a message directly to customers, which means you still need to reach out manually.
ServiceTitan also doesn’t send automatic follow-ups for outstanding invoices, so you still need to chase down customers for payment.
Learn More
Limited
Limited
Let customers pay you on the spot with one tap and avoid manually entering your client’s credit card information.
Learn More
Get paid instantly, so you can have money to pay your bills, buy more materials, and more.
ServiceTitan only offers next-day payouts, so you’ll have to wait 24 hours to access your funds.
Learn More
Limited
setup and integrations
Integrate with your favorite home service apps and software to do more with your business.
Learn More
Sync customer information, invoice, payment details, and important business info between Jobber and QuickBooks Online to avoid manual entry errors.
Learn More
Build brand awareness, promote new services or deals, and stay top-of-mind with professional email and postcard marketing campaigns.
Kickserv does offer email marketing features, but it doesn’t help you create professional-looking mailers and other physical promotional material.
Learn More
Limited
Additional features
Unlimited live chat, phone, and email support.
Kickserv doesn’t have a live chat support option, so you may have to wait around for solutions that would otherwise be a quick fix.
ServiceTitan support is less involved after the onboarding stage, and its phone support is only available 6 days a week.
Learn More
Limited
Access to a private group of home service business entrepreneurs to share advice, ask questions, learn new things—and overall, feel supported by others who get what they’re building.
Learn More
Make fast and accurate scheduling decisions while on the go via iOS and Android apps. Track your team’s progress, communicate with customers, create/send invoices, and record important notes to ensure customer satisfaction.
The Jobber mobile app is available in both English and Spanish for select team members.
Learn More
Find out how your field service business is really doing. Customize your reports so you see the most important information, view in-product, or export to Excel or CSV files.
Learn More
See what customers say about Jobber
Automate admin work. Save time.
With home service software, you can take on more work without hiring more staff.