mHelpDesk vs Smart Service: Which is Best for Running Your Business?
Which is better management software for your home service business: mHelpDesk or Smart Service? See how their features compare so you can choose the best solution for running your business.
mHelpDesk and Smart Service are business management tools that help field service professionals run smoother operations—with CRM, routing, and scheduling. However, mHelpDesk and Smart Service don’t offer payment options that let you receive and access your money on the same day.
While these business management tools are great options for your field service company, if you’re looking for a more comprehensive solution you’ll want to consider Jobber as well.
Jobber offers more robust features to help you run a smoother operation, keep your crew aligned, and satisfy your customers. More than 200,000 field service pros use Jobber to schedule jobs, invoice customers, and get paid 4x faster.
Let’s look at the specific features and services mHelpDesk, Smart Service, and Jobber offer, and how they compare, to determine which is best for your business.
Feature Comparison
customer management
Track all your customer info, so you and your team can deliver personalized service that makes every customer feel like they’re your #1.
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24/7 customer self-serve portal that lets your customers request work, confirm appointment details, approve quotes, and pay invoices online.
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Book new customers with less effort through your website or Google search, without wasting any time playing phone tag.
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Keep customers in the loop with automated emails and text messages, so you can spend more time on productive work.
Smart Service doesn’t send automated text and email follow-ups. So you’ll have to follow up with clients manually.
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Limited
Job tracking
Schedule and assign jobs to you or your team faster, avoid booking conflicts, reschedule and reassign work to your crew members, and instantly notify them of schedule changes.
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Reduce overhead costs, map one-off or recurring jobs for all of your crews, and optimize routes in a matter of seconds.
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Get a clear picture of your team’s whereabouts while they are on the move and assign jobs to the closest member around that location.
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Create detailed one-off or recurring job requests and track important job details in one place, so your team can access them on the go.
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Create checklists that set your team up for success, keep everyone accountable, and ensure consistent performance for all jobs done.
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Save time tracking business expenses wherever you and your team are, so everyone knows how much was spent on each job.
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Quoting
Create, send, and track professional quotes your customers can understand and approve easily.
mHelpDesk and Smart Service offer quoting features, but don’t provide automated follow-ups for unanswered quotes.
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Limited
Limited
Sell higher-value jobs and packages by letting your customers pay over time.
Jobber users increase sales up to 20% when they offer consumer financing on their quotes.
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Invoicing & payments
Create professional invoices, batch invoices, collect automatic payments and send automatic invoice follow-ups right from the app.
mHelpDesk and Smart Service offer invoicing features but don’t provide automated follow-ups to help you stop chasing payments.
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Limited
Limited
Let customers pay you on the spot with one tap and avoid manually entering your client’s credit card information.
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Get paid instantly, so you can have money to pay your bills, buy more materials, and more.
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setup and integrations
Integrate with your favorite home service apps and software to do more with your business.
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Sync customer information, invoice, payment details, and important business info between Jobber and QuickBooks Online to avoid manual entry errors.
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Build brand awareness, promote new services or deals, and stay top-of-mind with professional email and postcard marketing campaigns.
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Additional features
Unlimited live chat, phone, and email support.
mHelpDesk and Smart Service offer phone, email, and web support, but they don’t offer the 1:1 product training that helps customers fully maximize their ROI.
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Limited
Limited
Access to a private group of home service business entrepreneurs to share advice, ask questions, learn new things—and overall, feel supported by others who get what they’re building.
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Make fast and accurate scheduling decisions while on the go via iOS and Android apps. Track your team’s progress, communicate with customers, create/send invoices, and record important notes to ensure customer satisfaction.
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Find out how your field service business is really doing. Customize your reports so you see the most important information, view in-product, or export to Excel or CSV files.
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Jobber Reviews
What can mHelpDesk do vs Smart Service? And how does Jobber compare?
Running a home service business is challenging. You want to deliver the best customer experience, but administrative and operational tasks can get in the way. You need a solution that helps the entire job run smoothly, from quoting and scheduling to invoicing and payment.
mHelpDesk and Smart Service are designed to help you manage daily operations. However, as a leading mHelpDesk and Smart Service alternative, Jobber offers critical features to help your field service business run more smoothly for you, your team, and your customers.
We’ve looked at five features across each solution, so you can choose the right one: quoting, online payments, mobile app, customer support, and online customer portal.
Quoting
mHelpDesk
mHelpDesk lets you create reusable quote templates for email or on-site delivery, capture digital signatures, and take deposits.
But mHelpDesk doesn’t let you add optional line items to recommend complementary products and services to customers directly on quotes. You’ll have to spend more time creating multiple quote versions to suggest different service packages or additional products, so customers can pick the options that best meet their needs. mHelpDesk also doesn’t provide automated follow-ups for unanswered quotes, which means you may be leaving work on the table.
Smart Service
Smart Service lets you send quotes to customers; however, there are limited customization options as the tool doesn’t have a template library. Also, it doesn’t provide automated follow-ups for unanswered quotes.
Jobber
Jobber provides quoting features that let you customize your quotes and send them to clients in just a few clicks.
With Jobber, you can also suggest additional services or premium packages with optional line items. This lets your customers select the best services for their needs, and watch their quote total automatically update before they approve. On average, sending quotes with optional line items help you earn a revenue increase of 35%.
Jobber also provides automated follow-up messages for any quotes that haven’t been answered by potential customers. When your customers are ready, they can visit their online customer portal to approve quotes, provide a signature, or pay a deposit. So, while you focus on delivering a quality service, Jobber re-engages your leads and ultimately helps increase your sales by up to 20%.
Convenient Online Payments
mHelpDesk
mHelpDesk lets you accept automatic payments from Visa, Amex, Discovery, and MasterCard. They are also transparent about their credit card fees, with each transaction costing an additional 2.89% + $0.30.
However, with mHelpDesk, you don’t have the flexibility of accepting payments with a card reader or automated recurring payments that help you get paid without lifting a finger. And without an instant payouts feature, you’ll spend more time managing your cash flow.
Smart Service
Smart Service lets you accept credit card payments online but doesn’t have a mobile card reader or instant payouts feature, so you can’t receive payments on the same day or have more control over cash flow.
Jobber
Jobber lets you accept payments online via credit card, Apple Pay, Google Pay, ACH bank payments, and, even, physically on-site through the Jobber Card Reader.
These convenient payment methods get you paid 4x faster than with checks and are included on all Jobber plans, with no setup or additional fees required.
Jobber also offers options for client tipping, automated payments for recurring work, and instant payouts. So you and your team get rewarded for your excellent service, get paid without lifting a finger, and have more control over your cash flow.
Mobile App
mHelpDesk
The mHelpDesk app gives you and your team the convenience of managing your operations from anywhere.
Smart Service
Smart Service has a mobile app that’s available on App Store and Google Play Store, offering you and your team the convenience of managing your operations on the field.
Jobber
The Jobber mobile app provides you and your team with the convenience of accessing job details, sending quotes, scheduling your team, and automating communication, on the go. Capterra rates Jobber as the #1 user-friendly field management tool, as it makes running your service business smoother–from anywhere. From scheduling your next work, monitoring team progress, and collecting payments, the Jobber mobile app is your digital command center from the job site.
Online Customer Portal
mHelpDesk
mHelpDesk has a customer portal that lets your customers request work, review work history, and share documents. However, customers won’t have the convenience of making payments through the portal.
Smart Service
Smart Service doesn’t have an online customer portal, which means you’ll spend more time answering customer questions about quotes, invoices, and appointment details.
Jobber
Jobber’s online customer portal lets you focus on work while customers self-serve with ease. Your customers can request work, approve quotes, make payments, and refer friends directly through the online customer portal, anytime and from anywhere. You’ll spend less time answering phone calls from clients, looking for invoices, or confirming appointment details.
Customers can also view their past and upcoming appointments and see the name and photos of any team members assigned to the work. This way, you can focus on meaningful work while offering customers a professional, convenient experience.
Customer Support
mHelpDesk
mHelpDesk offers phone, email, and web support, but it doesn’t offer the 1:1 product training that helps customers make use of all the product’s features and maximize their ROI.
Smart Service
Smart Service offers phone, email, and web support but is also missing the 1:1 product training to onboard new users and get them comfortable with every feature.
Jobber
Jobber’s award-winning customer service has one purpose: to help you succeed as you use Jobber to organize and grow your business. That’s why customers enjoy unlimited phone, in-app chat, and email support.
When you call the Jobber support team, you can expect to speak to someone within 2-5 minutes. The Jobber team understands how aggravating it is to sit on hold for 40 minutes, only to hang up because of your other priorities. That’s why our waiting period is so short.
Additionally, you will have access to personalized one-on-one training and demos to maximize your use of Jobber’s features. In case of any concerns or inquiries, Jobber’s comprehensive Help Center offers valuable articles and walkthroughs.
Integrations built for your workflow
You make your money working on-site across multiple projects. Switching between different applications for admin work is a waste of precious time you’ll never get back.
Jobber saves you time by seamlessly integrating with your favorite apps and software so you can run your business better and achieve your milestones.
QuickBooks Online
QuickBooks Online (QBO) is a complete cloud-based accounting solution. QBO saves you time on bookkeeping, reporting, and financial management. mHelpDesk, Smart Service, and Jobber all integrate with QBO.
Mailchimp
Attract more customers with ready-to-run email marketing campaigns, postcards, Facebook ads, and more. Jobber integrates with MailChimp, but mHelpDesk and Smart Service don’t.
Zapier
Save time when you move info automatically between Jobber and 1,500+ web apps. Only Jobber integrates with Zapier, mHelpDesk and Smart Service don’t.
FleetSharp
Optimize your field operations with live GPS tracking and know your team’s real-time location. Only Jobber integrates with FleetSharp, mHelpDesk and Smart Service don’t.
mHelpDesk pricing, Smart Service pricing, and Jobber pricing
mHelpDesk doesn’t offer a free trial and requires you to book a live demo with a product specialist to get a quote on their software.
Smart Service offers a free demo with a pricing calculator that tells you how much you will pay based on your total user count.
Jobber offers a 14-day free trial for you to try out the software before making a commitment and four flexible, affordable, and transparent plans with robust features suitable for any stage of your business. You can check Jobber’s plans and pricing on the website and test the product before making a final decision. Or speak with a member of their sales team to help you decide which option is best for your business.
mHelpDesk app reviews, Smart Service app reviews, and Jobber app reviews
If you’re looking for mHelpDesk reviews and Smart Service reviews, make sure to look on trustworthy sites like GetApp or Capterra. For real user reviews of the mHelpDesk app and Smart Service app, check out the App Store or Google Play Store.
As of writing this comparison, the mHelpDesk app has 511 reviews on the Google Play Store and 202 reviews on the Apple App Store, the Smart Service app has no reviews on the Google Play Store, and Jobber’s mobile app has 2K mobile app reviews on the Google Play Store and 1.7K reviews on the App Store.
Why home service businesses choose Jobber over mHelpDesk and Smart Service
Over 200,000 home service pros choose Jobber because it helps home service run smoothly for you, your team, and your customers.
Here are the top reasons why businesses choose Jobber over mHelpDesk and Smart Service:
✅ Get paid faster and increase cash flow with automatic payments and instant payouts
✅ Win bigger jobs by including optional line items in quotes and using consumer financing
✅ Save up to seven hours a week on administrative tasks
Jobber is a leading mHelpDesk alternative and Smart Service alternative with all the features you need, demonstrating its commitment to the growth of your business through incredible customer service and award-winning, 1:1 product coaching.
mHelpDesk and Smart Service offer phone, email, and web support, but they don’t offer the 1:1 product training that helps customers fully maximize ROI.
All Jobber customers enjoy unlimited phone, in-app chat, and email support. You typically speak to a real person within 2-5 minutes.