Service Fusion vs Fieldmagic: Which is Best for Running Your Business?
Which is better management software for your home service business: Service Fusion or Fieldmagic? See how their features compare so you can choose the best solution for running your business.
Service Fusion and Fieldmagic are business management tools that help service professionals run smoother operations with CRM, quoting, invoicing, and scheduling. However, they lack critical features that can give customers a more professional and convenient experience, like online booking and convenient payment methods.
While these business management tools are great options for your field service company, you may want to consider a more comprehensive solution. That’s where Jobber comes in.
Jobber has more robust features to help you run a smoother operation, get paid 4x faster, and provide a seamless experience for your customers. That’s why more than 200,000 field service pros use Jobber for quoting, invoicing, scheduling, and customer communications.
Let’s look at the specific features and services Service Fusion, Fieldmagic, and Jobber offer, and see how they compare, to determine which is best for your business.
Feature Comparison
customer management
Track all your customer info, so you and your team can deliver personalized service that makes every customer feel like they’re your #1.
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24/7 customer self-serve portal that lets your customers request work, confirm appointment details, approve quotes, and pay invoices online.
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Book new customers with less effort through your website or Google search, without wasting any time playing phone tag.
Service Fusion only lets you book new leads via its online customer portal.
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Limited
Keep customers in the loop with automated emails and text messages, so you can spend more time on productive work.
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Job tracking
Schedule and assign jobs to you or your team faster, avoid booking conflicts, reschedule and reassign work to your crew members, and instantly notify them of schedule changes.
Fieldmagic doesn’t have a map calendar view that lets you visualize your team’s route.
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Limited
Reduce overhead costs, map one-off or recurring jobs for all of your crews, and optimize routes in a matter of seconds.
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Get a clear picture of your team’s whereabouts while they are on the move and assign jobs to the closest member around that location.
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Create detailed one-off or recurring job requests and track important job details in one place, so your team can access them on the go.
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Create checklists that set your team up for success, keep everyone accountable, and ensure consistent performance for all jobs done.
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Save time tracking business expenses wherever you and your team are, so everyone knows how much was spent on each job.
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Quoting
Create, send, and track professional quotes your customers can understand and approve easily.
Service Fusion doesn’t automatically send customized email or text follow-ups to customers who haven’t responded, so you may be leaving work & money on the table.
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Limited
Sell higher-value jobs and packages by letting your customers pay over time.
Jobber users increase sales up to 20% when they offer consumer financing on their quotes.
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Invoicing & payments
Create professional invoices, batch invoices, collect automatic payments and send automatic invoice follow-ups right from the app.
Fieldmagic doesn’t let you send batch invoices, which is useful when you fall behind on invoicing, or if you just prefer to invoice all at once.
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Limited
Manage payments and work in one place you work, so you don’t miss a thing.
Fieldmagic doesn’t automatically charge customer cards saved on file, so if you have recurring jobs, customers need to manually approve each transaction, which can delay your payments.
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Limited
Let customers pay you on the spot with one tap and avoid manually entering your client’s credit card information.
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Get paid instantly, so you can have money to pay your bills, buy more materials, and more.
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setup and integrations
Integrate with your favorite home service apps and software to do more with your business.
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Sync customer information, invoice, payment details, and important business info between Jobber and QuickBooks Online to avoid manual entry errors.
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Build brand awareness, promote new services or deals, and stay top-of-mind with professional email and postcard marketing campaigns.
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Additional features
Unlimited live chat, phone, and email support.
Service Fusion offers email and phone support, but doesn’t offer unlimited live chat. Fieldmagic only offers a knowledge base and live chat.
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Limited
Limited
Access to a private group of home service business entrepreneurs to share advice, ask questions, learn new things—and overall, feel supported by others who get what they’re building.
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Make fast and accurate scheduling decisions while on the go via iOS and Android apps. Track your team’s progress, communicate with customers, create/send invoices, and record important notes to ensure customer satisfaction.
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Find out how your field service business is really doing. Customize your reports so you see the most important information, view in-product, or export to Excel or CSV files.
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Jobber Reviews
What can Service Fusion do vs Fieldmagic? And how does Jobber compare?
Running a home service business is challenging. You want to deliver the best customer experience, but administrative and operational tasks can get in the way. You need a solution that helps the entire job run smoothly, from quoting and scheduling to payment.
Service Fusion and Fieldmagic help you manage daily operations. However, as a leading Service Fusion and Fieldmagic alternative, Jobber offers critical features to help your field service business run more smoothly for you and your customers.
To help you choose the best option, we’ve looked at five features across each solution: CRM, convenient online payments, online customer portal, customer support, and online booking.
CRM
Service Fusion
Service Fusion CRM lets you manage your daily operations on one platform to keep your team and customers aligned. You can manage customer data and share job information from the Service Fusion app with your crew. However, you can’t add a quick note to a client’s file and instantly link it to the client’s work requests, quotes, jobs, and invoices. This means your team can’t access these additional details when they need them.
Fieldmagic
Fieldmagic CRM lets you access all important customer data in one place, including invoices, quotes, and contact information. However, you can’t add, write, or link notes to client work requests, quotes, and invoices to give your team additional context when they need it.
Jobber
Jobber CRM lets you keep a clean and organized client history, so you make customers feel like they’re your #1 priority. You always have access to a client’s complete and detailed history, in the office and out in the field, including past quotes, jobs, visits, invoices, and complete billing history.
Jobber also lets you create custom fields on your clients’ files to track whatever additional information is important to you, like entry codes or pets at the property. Instantly attach notes and files, such as PDFs and images, and link them to quotes, jobs, and invoices, all within the Jobber app. Plus, you can view, manage, and act on leads, so you can close jobs quickly and grow your business.
Convenient Online Payments
Service Fusion
Service Fusion lets you get paid via credit cards within its mobile app, but it doesn’t offer a mobile card reader that lets you collect payment on the spot with one tap. It’s also missing instant payouts, making it more difficult to control your cash flow and access your money on the same day.
Fieldmagic
Fieldmagic lets you get paid within the app using credit cards. However, it doesn’t automatically charge customer cards saved on file, so if you have recurring jobs, customers need to manually approve each transaction, which can delay your payments. Also, it doesn’t offer a mobile card reader to collect payment in person from the job site and doesn’t offer instant payouts, making it more difficult to control your cash flow.
Jobber
Jobber has payment options that let you get paid 4x faster than via checks, and you can access them on every plan, with no additional monthly or set-up fees—you only pay when you get paid.
Use Jobber’s mobile card reader to get paid on the spot, so you don’t waste time chasing down payments. Customers can also pay via the online customer portal using credit cards, ACH bank payments, Apple Pay, and Google Pay. The credit card feature is perfect for recurring work as Jobber lets you automatically charge customer cards that are saved on file, so you or your customers don’t have to lift a finger.
And Jobber’s instant payouts feature lets you access your funds seconds after the payment is received, even on weekends and holidays. No hidden charges—just 1% of your total fee.
Online Customer Portal
Service Fusion
Service Fusion has an online customer portal that lets your customers view their work and quote history, update their communication preferences, update contact information, and request new jobs. However, customers cannot refer their family and friends or make payments via this portal.
Fieldmagic
Fieldmagic’s online customer portal lets you view jobs and invoices, request new jobs or quotes, and approve existing quotes. But customers can’t make payments via the portal, or refer friends and family.
Jobber
Jobber’s online customer portal lets customers easily request work, approve quotes, and make payments, anytime and from anywhere. You’ll spend less time answering phone calls from clients, looking for invoices, or confirming appointment details. Customers can also view their past and upcoming appointments and see the name and photos of any team members assigned to the work. This way, you can focus on meaningful work while offering customers a professional, convenient experience.
Plus, Jobber’s online customer portal encourages customers to share booking links with their friends and family, so you never miss an opportunity to generate quality leads.
Customer Support
Service Fusion
Service Fusion offers email and phone support but does not offer unlimited live chat.
Fieldmagic
Fieldmagic only offers a live chat feature and a knowledge base on its website.
Jobber
When it comes to product support, Jobber truly sets the standard, going above and beyond to help their customers succeed.
With Jobber’s award-winning customer service, you’ll have access to unlimited phone, in-app chat, and email support to ensure your business runs smoothly. But that’s not all—in urgent situations, Jobber’s support team members are available to assist you in real-time, with an average wait time of 2-5 minutes. Plus, Jobber offers unlimited free 1:1 product coaching to help you make the most out of every feature.
Online Booking
Service Fusion
Service Fusion only lets you book new leads via its online customer portal. You can’t book new leads via your website, social media accounts, or directly from Google search.
Fieldmagic
Fieldmagic doesn’t have an online booking feature, which means you risk losing leads to competitors.
Jobber
Jobber lets new leads request work through your website or social media. Customers can select the service they need, pick their preferred date and time, and submit their request through an online request form. And when a new request comes through, you’ll be notified immediately to complete the booking.
Plus, snag new business straight from Google Search when you connect Jobber with your Local Services Ads. Customers searching for your services on Google can instantly book an appointment while you remain in control of your schedule.
Integrations built for your workflow
You make your money working on-site across multiple projects. Switching between different applications for admin work is a waste of precious time you’ll never get back.
Jobber saves you time by seamlessly integrating with your favorite apps and software so you can run your business better and achieve your milestones.
QuickBooks Online
QuickBooks Online (QBO) is a complete cloud-based accounting solution. QBO saves you time on bookkeeping, reporting, and financial management. Service Fusion, Fieldmagic, and Jobber all integrate with QBO.
Mailchimp
Attract more customers with ready-to-run email marketing campaigns, postcards, Facebook ads, and more. Service Fusion and Jobber integrate with MailChimp, but Fieldmagic doesn’t.
Zapier
Save time when you move info automatically between Jobber and 1,500+ web apps. Service Fusion and Jobber integrate with Zapier, while Fieldmagic doesn’t.
FleetSharp
Optimize your field operations with live GPS tracking and know where your team is in real time. Service Fusion and Jobber integrate with FleetSharp, while Fieldmagic doesn’t.
Service Fusion pricing, Fieldmagic pricing, and Jobber pricing
Service Fusion has pricing information on its website but does not offer a 14-day free trial. You’ll need to schedule a sales demo to see the software in action.
Fieldmagic has a free account, a 30-day free trial, and three paid tiers for small businesses and enterprise brands. Jobber provides a 14-day free trial and transparent pricing. You can check Jobber’s plans and pricing on the website and test the product before making a final decision. Or, speak with a member of their sales team to help you decide which option is best for your business.
Service Fusion app reviews, Fieldmagic app reviews, and Jobber app reviews
If you’re looking for Service Fusion and Fieldmagic reviews, look on trustworthy sites like GetApp or Capterra. For real user reviews of the Service Fusion app and Fieldmagic app, check out the App Store or Google Play Store.
As of this writing, the Service Fusion app has 418 reviews on Google Play Store and 1.8K reviews on App store. Fieldmagic app has no reviews on the Google Play Store and App Store. Jobber’s mobile app has 2K mobile app reviews on the Google Play Store and 1.7K reviews on the App Store.
Why home service businesses choose Jobber over Service Fusion and Fieldmagic
Over 200,000 home service pros choose Jobber, because it helps home service run smoothly for you, your team, and your customers.
Here are the top reasons businesses choose Jobber over Service Fusion and Fieldmagic:
✅ Let clients request work, approve quotes, and make payments at their convenience via the 24/7 online customer portal
✅ Convenient customer support and 1:1 product coaching.
✅ Business owners who use Jobber to run their businesses save up to seven hours a week on administrative tasks.
Jobber is a leading Service Fusion and Fieldmagic alternative with all the features you need, demonstrating its commitment to the growth of your business through incredible customer service and award-winning, 1:1 product coaching.
Service Fusion does not offer unlimited live chat, but it offers email and phone support. Fieldmagic only offers a live chat feature and a knowledge base on its website.
All Jobber customers enjoy unlimited phone, in-app chat, and email support. You typically speak to a real person within 2-5 minutes.