ServiceTitan vs Smart Service: Which is Best for Running Your Business?
Which is better management software for your home service business: ServiceTitan or Smart Service? See how their features compare so you can choose the best solution for running your business.
ServiceTitan and Smart Service are business management tools that help service professionals run smoother operations.
ServiceTitan caters to larger enterprises, while Smart Service targets small businesses who use Quickbooks. However, both lack key communication features that would make follow-ups with customers for quotes and invoices much easier. Without these features, you risk losing work and experiencing late or delayed payments.
While these business management tools are great options for your field service company, you may want to consider the benefits of a more comprehensive solution. That’s where Jobber comes in.
Jobber is a business management software that offers robust features to help you manage your operations, keep your team organized, and keep your customers happy. Already trusted by over 200,000 field service professionals, rely on Jobber for quoting, scheduling, invoicing, and quicker payments—all in one place.
Let’s look at the specific features and services ServiceTitan, Smart Service, and Jobber offer to determine which is best for your business.
Feature Comparison
customer management
Track all your customer info, so you and your team can deliver personalized service that makes every customer feel like they’re your #1.
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24/7 customer self-serve portal that lets your customers request work, confirm appointment details, approve quotes, and pay invoices online.
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Book new customers with less effort through your website or Google search, without wasting any time playing phone tag.
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Keep customers in the loop with automated emails and text messages, so you can spend more time on productive work.
ServiceTitan and Smart Service don’t send automated text and email follow-ups for quotes and invoices.
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Limited
Limited
Job tracking
Schedule and assign jobs to you or your team faster, avoid booking conflicts, reschedule and reassign work to your crew members, and instantly notify them of schedule changes.
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Reduce overhead costs, map one-off or recurring jobs for all of your crews, and optimize routes in a matter of seconds.
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Get a clear picture of your team’s whereabouts while they are on the move and assign jobs to the closest member around that location.
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Create detailed one-off or recurring job requests and track important job details in one place, so your team can access them on the go.
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Create checklists that set your team up for success, keep everyone accountable, and ensure consistent performance for all jobs done.
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Save time tracking business expenses wherever you and your team are, so everyone knows how much was spent on each job.
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Quoting
Create, send, and track professional quotes your customers can understand and approve easily.
ServiceTitan and Smart Service have quoting features but don’t automatically send email or text follow-ups to customers who haven’t responded, possibly leaving work & money on the table.
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Limited
Limited
Sell higher-value jobs and packages by letting your customers pay over time.
Jobber users increase sales up to 20% when they offer consumer financing on their quotes.
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Invoicing & payments
Create professional invoices, batch invoices, collect automatic payments and send automatic invoice follow-ups right from the app.
ServiceTitan and Smart Service don’t send automated, customized follow-ups, so you’ll have to manually follow up on overdue invoices.
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Limited
Limited
Let customers pay you on the spot with one tap and avoid manually entering your client’s credit card information.
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Get paid instantly, so you can have money to pay your bills, buy more materials, and more.
ServiceTitan only offers next-day payouts, so you’ll have to wait 24 hours to access your funds.
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Limited
setup and integrations
Integrate with your favorite home service apps and software to do more with your business.
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Sync customer information, invoice, payment details, and important business info between Jobber and QuickBooks Online to avoid manual entry errors.
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Build brand awareness, promote new services or deals, and stay top-of-mind with professional email and postcard marketing campaigns.
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Additional features
Unlimited live chat, phone, and email support.
ServiceTitan offers support, however, but isn’t available on Sundays.
Smart Service offers phone, email, and web support, however, they don’t offer 1:1 product training to help customers fully maximize ROI.
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Limited
Limited
Access to a private group of home service business entrepreneurs to share advice, ask questions, learn new things—and overall, feel supported by others who get what they’re building.
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Make fast and accurate scheduling decisions while on the go via iOS and Android apps. Track your team’s progress, communicate with customers, create/send invoices, and record important notes to ensure customer satisfaction.
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Find out how your field service business is really doing. Customize your reports so you see the most important information, view in-product, or export to Excel or CSV files.
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Jobber Reviews
What can ServiceTitan do vs Smart Service? And how does Jobber compare?
Running a home service business is challenging. You want to deliver the best customer experience, but administrative and operational tasks can get in the way. You need a solution that helps the entire job run smoothly, from quoting and scheduling to invoicing and payment.
ServiceTitan and Smart Service are both designed to help you manage daily operations. However, as a leading ServiceTitan and Smart Service alternative, Jobber offers critical features to help your field service business run more smoothly for you and your customers.
We take a look at four features across each solution: online customer portal, customer communication, online payments, and customer support.
Online customer portal
ServiceTitan
ServiceTitan provides your customers with an online portal for accessing invoices, service history, and scheduling appointments. This feature simplifies the process of tracking service history and viewing past invoices, saving you time, ensuring better expense management, and streamlining the process for customers and service providers.
Smart Service
As of this writing, Smart Service does not offer an online customer portal. Without this portal, you would have to always be available to assist customers with tasks they could otherwise perform themselves through an online customer portal. This will ultimately lead to frustration and customer dissatisfaction, which isn’t ideal for your business’s long-term growth.
Jobber
Jobber’s online customer portal lets your customers easily request work, approve quotes, make payments, and refer friends directly through the online customer portal, anytime and from anywhere. This level of customer support helps to build a positive reputation for your business as customers feel valued and cared for. Plus, you’ll spend less time answering phone calls from clients looking for invoices, or confirming appointment details.
Customers can also view their past and upcoming appointments and see the name and photos of any team members assigned to the work. This way, you can focus on meaningful work while offering customers a professional, convenient experience.
Customer communications
ServiceTitan
ServiceTitan lets you stay connected with your customers while on the field or in the office. However, you can’t automatically remind customers of pending quotes and overdue invoices. You still have to rely on manual messaging to secure new work and get paid, which can be time-consuming and tedious.
Smart Service
With Smart Service’s customer communication feature, you can exchange text messages with your clients, ensuring that everyone is in the loop. Unfortunately, the app doesn’t automate critical messages such as invoice and quote follow-ups, which means you still have to use manual messaging to secure new projects and receive payments.
Jobber
Jobber helps you effortlessly connect with your customers at every stage of the job, providing a professional experience to your customers while saving time and money.
Jobber’s communication features include appointment reminders, on-my-way messages, and job follow-ups. You can schedule email or text follow-ups for quotes and invoices, ensuring that important documents are not left unattended for long. The automated messages also guide customers to the online customer portal, where they can easily review and approve quotes and complete payments.
Plus, with Jobber’s two-way text messaging, you and your team can text with customers while on the go, knowing that conversations are stored in Jobber for everyone’s reference.
Online Payments
ServiceTitan
With ServiceTitan, customers can pay online using various options such as credit cards, mobile checks, and a physical mobile card reader. You can also set up interval payments for recurring jobs. However, payouts are only available the next day, meaning you won’t have immediate access to your earnings and will wait longer on weekends and holidays.
Smart Service
Smart Service offers credit card and ACH processing options, which let you receive and access your payments the day after you complete a job. However, it currently does not offer a mobile card reader or instant payout feature that would allow you to receive payment and access your funds on the same day.
Jobber
With Jobber, you can provide your customers with the hassle-free online payment experience they’ve come to expect. Whether they choose to pay with a credit card or bank transfer online, or in-person with a mobile card reader, Jobber makes it easy.
You can even set up automatic payments with repeat customers, allowing you to receive payment without any effort on your part.
And with instant payouts, you’ll gain immediate access to your funds without waiting the one- or two-day window. These payment methods are not only faster than checks but are also included in all Jobber plans without any setup or additional fees.
Plus, Jobber provides options to include a tip on all invoices, rewarding you and your team for your excellent service.
Customer Support
ServiceTitan
ServiceTitan provides several options for users to receive support, including onboarding, training, and assistance via phone, live chat, or email. However, their support availability is limited during weekends, with shorter hours on Saturdays and no coverage on Sundays.
Smart Service
Smart Service provides customers with phone, email, and web support. However, they do not offer personalized product training that can assist in maximizing ROI.
Jobber
Jobber’s award-winning customer service exists solely to help you succeed as you use the app to run your business. As a Jobber user, you’ll have access to phone, in-app chat, and email support. And when you need immediate assistance, you can expect to connect with a support team member within 2-5 minutes.
On top of that, you’ll also receive personalized one-on-one product training and demos to help you make the most of all of Jobber’s features. And if you ever run into any issues or have questions, Jobber’s extensive Help Center is filled with helpful articles and walkthroughs.
Integrations built for your workflow
You make your money working on-site across multiple projects. Switching between different applications for admin work is a waste of precious time you’ll never get back.
Jobber saves you time by seamlessly integrating with your favorite apps and software so you can run your business better and achieve your milestones.
QuickBooks Online
QuickBooks Online (QBO) is a complete cloud-based accounting solution. QBO saves you time on bookkeeping, reporting, and financial management. ServiceTitan, Smart Service, and Jobber all integrate with QBO.
Mailchimp
Attract more customers with ready-to-run email marketing campaigns, postcards, Facebook ads, and more. Jobber integrates with MailChimp, but ServiceTitan and Smart Service don’t.
Zapier
Save time when you move info automatically between Jobber and 1,500+ web apps. Jobber and ServiceTitan integrate with Zapier, but Smart Service doesn’t.
FleetSharp
Optimize your field operations with live GPS tracking and know where your team is in real-time. Jobber integrates with FleetSharp, but ServiceTitan and Smart Service don’t.
ServiceTitan app reviews, Smart Service app reviews, and Jobber app reviews
If you’re looking for ServiceTitan and Smart Service reviews, look on trustworthy sites like GetApp or Capterra. For real user reviews of the ServiceTitan app and Smart Service app, check out the App Store or Google Play Store.
As of this writing, the ServiceTitan app has 633 reviews on the Google Play Store and 1K reviews on the App Store.
The Smart Service app, called iFleet for Smart Service, has 30 reviews on the App Store and 66 reviews on the Google Play Store.Jobber’s mobile app has 2K mobile app reviews on the Google Play Store and 1.7K reviews on the App Store.
ServiceTitan pricing, Smart Service pricing, and Jobber pricing
ServiceTitan offers monthly plans, but you must request the pricing information, as it isn’t published on its website. You also need to book a demo to learn more about the features offered in each pricing tier and see them in action.
Smart Service offers a free demo with a pricing calculator that tells you how much you will pay based on your total concurrent user count.
Jobber offers a 14-day free trial for you to try out the software before making a commitment, and flexible, affordable, and transparent plans with robust features suitable for any stage of your business. You can check Jobber’s plans and pricing on the website and test the product before making a final decision. Or speak with a member of their sales team to help you decide which option is best for your business.
Why home service businesses choose Jobber over ServiceTitan & Smart Service
Over 200,000 home service pros choose Jobber because it helps home service run smoothly for you, your team, and your customers.
Here are the top reasons why businesses choose Jobber over ServiceTitan and Smart Service:
✅Control your entire operations in one place—quoting, scheduling, invoicing, and payments.
✅Give clients a convenient way to request work, approve quotes, and make payments 24/7.
✅ Save up to seven hours a week on administrative tasks
Jobber is a leading ServiceTitan alternative and Smart Service alternative with all the features you need, demonstrating its commitment to the growth of your business through incredible customer service and award-winning, 1:1 product coaching.
ServiceTitan offers onboarding, training, phone, live chat, and email support. But ServiceTitan’s support is limited on weekends, with shorter hours on Saturdays and no coverage on Sundays. Smart Service offers phone, email, and web support but doesn’t offer the 1:1 product training that helps customers fully maximize ROI.
All Jobber customers enjoy unlimited phone, in-app chat, and email support. You typically speak to a real person within 2-5 minutes.