Successware and ServiceTitan are business management tools that help service businesses across industries run their business and communicate with customers.
Successware and ServiceTitan both have features for dispatching, call handling, and customer communication, with ServiceTitan catering to enterprise companies. However, they both lack the automated messaging follow-ups service professionals need to ensure timely responses to key documents like quotes and invoices.
To go beyond the Successware vs ServiceTitan debate, service professionals should consider a comprehensive field service management solution like Jobber.
Jobber helps home service run smoothly, not just for you, but for your customers and your team as well. That’s why over 200,000 home service pros, like you, use Jobber to manage their business.
Let’s look at the specific features and services offered by Successware, ServiceTitan, and Jobber to determine which is best for your business.
Feature Comparison


customer management
Track all your customer info, so you and your team can deliver personalized service that makes every customer feel like they’re your #1.
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24/7 customer self-serve portal that lets your customers request work, confirm appointment details, approve quotes, and pay invoices online.
Successware’s online customer portal only lets customers pay invoices, but they can’t access other important information and documents.
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Limited
Book new customers with less effort through your website or Google search, without wasting any time playing phone tag.
Successware doesn’t let you offer online booking through social media or Google Search, only through your website. That means your customers don’t have the convenience of multiple booking options.
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Limited
Keep customers in the loop with automated emails and text messages, so you can spend more time on productive work.
Successware doesn’t offer text or email automations, so you will have to manually track and respond to customer messages.
ServiceTitan doesn’t send automatic follow-up messages for important documents like quotes and invoices, so you’ll need to spend time on manual outreach.
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Limited
Limited
Job tracking
Schedule and assign jobs to you or your team faster, avoid booking conflicts, reschedule and reassign work to your crew members, and instantly notify them of schedule changes.
Succesware’s scheduling feature doesn’t include calendar views or event tracking, so it’s harder to keep your team organized.
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Limited
Reduce overhead costs, map one-off or recurring jobs for all of your crews, and optimize routes in a matter of seconds.
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Get a clear picture of your team’s whereabouts while they are on the move and assign jobs to the closest member around that location.
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Create detailed one-off or recurring job requests and track important job details in one place, so your team can access them on the go.
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Create checklists that set your team up for success, keep everyone accountable, and ensure consistent performance for all jobs done.
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Get accurate information on how much time your team spends on each job.
Successware only offers time-tracking through a separate app, so you’ll need to take the extra step of syncing it with the main platform.
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Limited
Save time tracking business expenses wherever you and your team are, so everyone knows how much was spent on each job.
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Quoting
Create, send, and track professional quotes your customers can understand and approve easily.
Successware and ServiceTitan don’t send automated follow-up messages for quotes, so potential customers may slip through the cracks.
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Limited
Limited
Sell higher-value jobs and packages by letting your customers pay over time.
Jobber users increase sales up to 20% when they offer consumer financing on their quotes.
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Invoicing & payments
Create professional invoices, batch invoices, collect automatic payments and send automatic invoice follow-ups right from the app.
Successware and ServiceTitan both let you create and send invoices, but neither sends automated invoice follow-ups — so you’ll spend more time chasing payments.
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Limited
Limited
Let customers pay you on the spot with one tap and avoid manually entering your client’s credit card information.
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Get paid instantly, so you can have money to pay your bills, buy more materials, and more.
ServiceTitan offers next-day payouts, so you still need to manage your cash flow in the short term.
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Limited
setup and integrations
Integrate with your favorite home service apps and software to do more with your business.
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Sync customer information, invoice, payment details, and important business info between Jobber and QuickBooks Online to avoid manual entry errors.
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Build brand awareness, promote new services or deals, and stay top-of-mind with professional email and postcard marketing campaigns.
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Additional features
Unlimited live chat, phone, and email support.
Successware’s customer support is only available by phone or email, so you won’t have an online chat feature for quick answers.
ServiceTitan offers phone, email, and live chat support, but its service team is only available 6 days a week.
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Limited
Limited
Access to a private group of home service business entrepreneurs to share advice, ask questions, learn new things—and overall, feel supported by others who get what they’re building.
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Make fast and accurate scheduling decisions while on the go via iOS and Android apps. Track your team’s progress, communicate with customers, create/send invoices, and record important notes to ensure customer satisfaction.
Succcessware’s mobile app doesn’t support two-way text messaging, so you can’t provide customers with quick, professional responses.
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Limited
Find out how your field service business is really doing. Customize your reports so you see the most important information, view in-product, or export to Excel or CSV files.
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See what customers say about Jobber
Automate admin work. Save time.
With home service software, you can take on more work without hiring more staff.