Successware vs ServiceTitan: Which is Best for Running Your Business?
Which is better management software for your home service business: Successware or ServiceTitan? See how their features compare so you can choose the best solution for running your business.
Successware and ServiceTitan are business management tools that help service businesses across industries run their business and communicate with customers.
Successware and ServiceTitan both have features for dispatching, call handling, and customer communication, with ServiceTitan catering to enterprise companies. However, they both lack the automated messaging follow-ups service professionals need to ensure timely responses to key documents like quotes and invoices.
To go beyond the Successware vs ServiceTitan debate, service professionals should consider a comprehensive field service management solution like Jobber.
Jobber helps home service run smoothly, not just for you, but for your customers and your team as well. That’s why over 200,000 home service pros, like you, use Jobber to manage their business.
Let’s look at the specific features and services offered by Successware, ServiceTitan, and Jobber to determine which is best for your business.
Feature Comparison
customer management
Track all your customer info, so you and your team can deliver personalized service that makes every customer feel like they’re your #1.
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24/7 customer self-serve portal that lets your customers request work, confirm appointment details, approve quotes, and pay invoices online.
Successware’s online customer portal only lets customers pay invoices, but they can’t access other important information and documents.
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Limited
Book new customers with less effort through your website or Google search, without wasting any time playing phone tag.
Successware doesn’t let you offer online booking through social media or Google Search, only through your website. That means your customers don’t have the convenience of multiple booking options.
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Limited
Keep customers in the loop with automated emails and text messages, so you can spend more time on productive work.
Successware doesn’t offer text or email automations, so you will have to manually track and respond to customer messages.
ServiceTitan doesn’t send automatic follow-up messages for important documents like quotes and invoices, so you’ll need to spend time on manual outreach.
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Limited
Limited
Job tracking
Schedule and assign jobs to you or your team faster, avoid booking conflicts, reschedule and reassign work to your crew members, and instantly notify them of schedule changes.
Succesware’s scheduling feature doesn’t include calendar views or event tracking, so it’s harder to keep your team organized.
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Limited
Reduce overhead costs, map one-off or recurring jobs for all of your crews, and optimize routes in a matter of seconds.
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Get a clear picture of your team’s whereabouts while they are on the move and assign jobs to the closest member around that location.
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Create detailed one-off or recurring job requests and track important job details in one place, so your team can access them on the go.
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Create checklists that set your team up for success, keep everyone accountable, and ensure consistent performance for all jobs done.
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Get accurate information on how much time your team spends on each job.
Successware only offers time-tracking through a separate app, so you’ll need to take the extra step of syncing it with the main platform.
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Limited
Save time tracking business expenses wherever you and your team are, so everyone knows how much was spent on each job.
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Quoting
Create, send, and track professional quotes your customers can understand and approve easily.
Successware and ServiceTitan don’t send automated follow-up messages for quotes, so potential customers may slip through the cracks.
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Limited
Limited
Sell higher-value jobs and packages by letting your customers pay over time.
Jobber users increase sales up to 20% when they offer consumer financing on their quotes.
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Invoicing & payments
Create professional invoices, batch invoices, collect automatic payments and send automatic invoice follow-ups right from the app.
Successware and ServiceTitan both let you create and send invoices, but neither sends automated invoice follow-ups — so you’ll spend more time chasing payments.
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Limited
Limited
Let customers pay you on the spot with one tap and avoid manually entering your client’s credit card information.
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Get paid instantly, so you can have money to pay your bills, buy more materials, and more.
ServiceTitan offers next-day payouts, so you still need to manage your cash flow in the short term.
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Limited
setup and integrations
Integrate with your favorite home service apps and software to do more with your business.
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Sync customer information, invoice, payment details, and important business info between Jobber and QuickBooks Online to avoid manual entry errors.
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Build brand awareness, promote new services or deals, and stay top-of-mind with professional email and postcard marketing campaigns.
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Additional features
Unlimited live chat, phone, and email support.
Successware’s customer support is only available by phone or email, so you won’t have an online chat feature for quick answers.
ServiceTitan offers phone, email, and live chat support, but its service team is only available 6 days a week.
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Limited
Limited
Access to a private group of home service business entrepreneurs to share advice, ask questions, learn new things—and overall, feel supported by others who get what they’re building.
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Make fast and accurate scheduling decisions while on the go via iOS and Android apps. Track your team’s progress, communicate with customers, create/send invoices, and record important notes to ensure customer satisfaction.
Succcessware’s mobile app doesn’t support two-way text messaging, so you can’t provide customers with quick, professional responses.
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Limited
Find out how your field service business is really doing. Customize your reports so you see the most important information, view in-product, or export to Excel or CSV files.
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Jobber Reviews
What can Successware do vs ServiceTitan? And how does Jobber compare?
Running a home service business is challenging. You want to deliver the best customer experience, but administrative and operational tasks can get in the way. You need a solution that helps the entire job run smoothly, from quoting and scheduling through to payment.
Successware and ServiceTitan are both designed to help you manage daily operations. But, as a leading Successware and ServiceTitan alternative, Jobber offers a number of features that can help your home service business run smoothly, not just for you, but for your customers as well.
We’ve taken a detailed look at a handful of key features across each solution: quoting, invoicing, online customer portal, and online payment.
Quoting
Successware
Successware lets you create custom quotes for your customers and track them through its quote manager tool to identify when to follow up. But it doesn’t let you include optional line items and add-on packages, which can help you win bigger jobs. Successware also doesn’t send automated messages for unanswered quotes, so you’ll need to take the time to manually follow up.
ServiceTitan
ServiceTitan automates the creation of professional quotes for your customers and makes it easy to propose recurring work. However, it doesn’t offer automated follow-ups for customers who haven’t responded to quotes, so you may end up leaving work on the table.
Jobber
Jobber gives you templates to quickly create professional quotes and customize them with your branding, product images, and photos from the job site. Plus, Jobber lets you suggest service add-ons and premium package options directly in the quote. Customers can select the services that best fit their needs, and watch their total automatically update before they approve. Optional line items help you win bigger jobs and meet your customers exact needs.
Once you’ve sent off a quote, Jobber takes care of the follow-up with automated messages. No more waiting or letting customers fall through the cracks —you improve your win rate and keep jobs moving forward.
Invoicing
Successware
Successware offers a one-click digital invoicing feature to speed up the delivery process. However, it doesn’t send automated follow-up messages for unpaid invoices, so you may still have to chase down customers for payment.
ServiceTitan
ServiceTitan makes it easy to create and send accurate invoices to your customers. It even lets your techs send invoices on the spot through the mobile app.
But like Successware, ServiceTitan doesn’t send automated follow-up messages for unpaid invoices, meaning you’ll spend more time manually chasing clients for payments.
Jobber
Jobber lets you instantly generate a branded invoice when the job is done, complete with accurate job details, and send it to customers over text or email.
Customer-friendly templates can be customized with your company branding, contact information, and your own message or disclaimer. And batch invoicing lets you invoice multiple jobs at once, and send them to customers with a couple clicks.
Plus, Jobber provides automated follow-up messages to invoices, so you don’t have waste time chasing down payment. Jobber invoices also provide links to online payment options, so your customers get a seamless, professional experience.
Online Customer Portal
Successware
Successware’s online customer portal is an extension of its payment feature that allows your customers to pay invoices online. But your customers can’t use the online portal to access important job information, approve quotes, or easily request new work all in the same place.
ServiceTitan
ServiceTitan provides an online portal where your customers can book jobs, communicate with your service team, and receive invoices. But if you want to enable payment processing through the portal for streamlined billing, you will have to upgrade to a ServiceTitan Payments account.
Jobber
Jobber’s online customer portal gives your customers 24/7 self-serve access to a central hub for the information they need—at their convenience. The online customer portal lets them request work, approve quotes, review scheduled jobs and job details, and make easy online payments.
It’s a professional, convenient experience that meets customer expectations while letting you focus on the work at hand. Plus, the online customer portal makes it easier to generate new leads by prompting your customers to refer your business to friends and family.
Online Payments
Successware
Successware lets your customers easily pay online through major credit cards or ACH bank payments. However, it doesn’t offer instant payouts, so you will still need to manage your cash flow until the payment clears.
ServiceTitan
ServiceTitan lets you accept payment from customers online through credit cards and bank payments, or in-person using the mobile card reader. It also lets you set up interval payments for recurring jobs.
However, ServiceTitan only provides next-day payouts, so you’ll still have to manage your cash flow in the short term.
Jobber
Jobber’s convenient online payment experience that they’ve come to expect. Accept payments online via credit card or ACH bank transfers, or get paid in-person through Jobber’s mobile card reader. Jobber also lets you set up automatic payments for recurring work, so you get paid regularly without lifting a finger.
Jobber takes it a step further than Successware and ServiceTitan do, with instant payouts that give you immediate access to your funds—no more waiting for that one- or two-day window. You can even include a tip option on invoices to encourage customers to reward your team members for their great work.
Integrations built for your workflow
You make your money working on-site across multiple projects. Switching between different applications for admin work is a waste of precious time you’ll never get back.
Jobber saves you time by seamlessly integrating with your favorite apps and software so you can run your business better and achieve your milestones.
QuickBooks Online
QuickBooks Online (QBO) is a complete cloud-based accounting solution. QBO saves you time on bookkeeping, reporting, and financial management. Successware and ServiceTitan both integrate with QBO.
Mailchimp
Attract more customers with ready-to-run email marketing campaigns, postcards, Facebook ads, and more.
Zapier
Save time when you move info automatically between Jobber and 1,500+ web apps. ServiceTitan also integrates with Zapier.
FleetSharp
Optimize your field operations with live GPS tracking and know where your team is in real-time.
Successware app reviews, ServiceTitan app reviews, and Jobber app reviews
If you’re looking for Successware reviews and ServiceTitan reviews, make sure to look on trustworthy sites like GetApp or Capterra. For real user reviews of the Successware app and ServiceTitan app, check out the App Store or Google Play Store.As of this writing, the Successware app has 14 reviews on the Google Play store and 35 reviews on the Apple App Store, the ServiceTitan app has 640 reviews on the Google Play store and 1K reviews on the Apple App Store, and Jobber’s mobile app has 2K mobile app reviews on the Google Play store, and 1.7K reviews on the App Store.
Successware pricing, ServiceTitan pricing, and Jobber pricing
Successware provides no pricing information on its website, so you’ll need to contact its sales team for a demo before you learn more about how much it will cost your business or whether the features will work for you.
ServiceTitan offers three different packages—Starter, Essentials, and The Works—but provides no pricing information on its website. You’ll have to get the pricing information from the ServiceTitan sales team by filling out a demo form and then setting up a meeting.
Jobber provides a 14-day free trial and transparency around its pricing. You can see Jobber’s plans and pricing on the website and test the product before you fully commit. Plus, you can always speak with the sales team if you’d like to talk to someone about which plan is best for you.
Why home service businesses choose Jobber over Successware & ServiceTitan
Over 200,000 home service pros choose Jobber because it helps home service run smoothly for you, your team, and your customers.
Here are the top reasons why businesses choose Jobber over Successware and ServiceTitan:
✅ Control your entire operations in one place—quoting, scheduling, invoicing, and payments
✅ Impress customers with 24/7 access to a convenient, professional online customer portal to request work, approve quotes, and make payments
✅ Save an average of 7 hours a week on administrative tasks.
Jobber is a leading Successware alternative and ServiceTitan alternative providing all the features you need and demonstrating its commitment to the growth of your business through incredible customer service and award-winning, 1:1 product coaching.
All Jobber customers enjoy unlimited phone, in-app chat, and email support. You typically speak to a real person within 2-5 minutes.
Successware offers phone and email support, with their phone support team only available from Monday to Friday.
ServiceTitan provides phone, email, and chat support as well, but its phone support is only available 6 days a week.