FAQs

What is Jobber?

Jobber is web-based business management software specifically for field service companies. It provides customer relationship management, work flow, scheduling, task management functionality and a lot more!

Who is Jobber for?

Anyone can use Jobber, but it is designed specifically for field service companies in industries such as landscaping and lawn care, painting, contract cleaning, construction, general contracting and snow removal to name just a few. If you operate a business that provides a service to customers at their property, then Jobber is for you!

Are there any system requirements?

Because Jobber is web-based, all you need is an internet connection to access the software. You can use Jobber through any modern web browser, including Google Chrome, Firefox, Safari, Internet Explorer and Opera. Jobber also supports most major smartphone and tablet devices, including Apple iOS, Android, Blackberry and Windows platforms.

Am I going to require any training?

Unlike some of the other products on the market, Jobber is incredibly easy-to-use. While there will always be a bit of a learning curve with any new software, we’ve gone out of our way to ensure that Jobber remains an intuitive and easy-to-use system. It only takes a couple of hours to be using Jobber like a pro! Check out the Jobber Documentation for tutorial videos and full documentation of Jobber’s features. If you have any questions that you can’t find the answer to, drop us a line at [email protected].

What countries does Jobber work in?

Jobber currently supports the English language and the Dollar ($), Euro (€) and British Pound (£) currencies. You can also configure date and time format preferences, as they tend to differ from region to region.

Are there any commitments or contracts?

There are no commitments or contracts whatsoever. Jobber is a month-to-month service so you can cancel your subscription at any time without penalty.

What happens after my trial period expires?

When you’re nearing the end of your trial we’ll send you a reminder to enter your billing information to ensure uninterrupted service. Your Billing Information can be entered under the “Billing Info” in your Account Settings. If your account does expire before you enter your billing information don’t worry, nothing will be deleted. You can go into your “Account Settings” at any time to enter your info and continue using the software.

What if I want to change my billing information or subscription?

It’s easy to manage your billing and subscription settings. You can edit your billing info by clicking “Change Billing Info” in the billing section of your account settings. You can turn Add-ons on and off, add and edit team members and adjust the rest of your Jobber configuration from account settings.

Is my billing information secure?

Yes! Jobber doesn’t store any of your billing information locally. Instead, we make use of a third party service that is independently certified to store sensitive personal information such as credit card and banking information. Your billing details are transferred over an encrypted (SSL) connection to this third party, and all transactions happen directly through them. This is the same level of security used in online banking.

How many users can I have? What’s the difference between a login and a non-login user?

You can add as many of your Team Members to Jobber as you’d like. When you add a Team Member to Jobber you can choose whether you would like them to have login access or not. Team Members with login access can log into Jobber themselves with their own unique login name, allowing them to manage as much or as little of your Jobber account as you give them permission to. Team Members without login access can’t log into Jobber, but you can still assign them to jobs and track their time in Jobber.

Turning login access on for a Team Member is just $9/month per additional user, and you can add and remove login access at any time as needed.

What does Jobber do exactly?

Jobber is an end-to-end business management system for your field service company. The software handles everything from customer relationship management, quoting, job tracking, billing & invoicing, and a whole lot more. You can read about Jobber’s Features on our features tour, and check out the Jobber Documentation for more in depth information.

Can I import my existing customer list?

Absolutely! You can import your existing customers as a CSV or vCard file. Jobber also synchronizes with QuickBooks Online, so you can import your customers from there as well. Check the Importing & Exporting Documentation for more information.

Is my data backed up and secure?

Your Jobber data is backed up daily. That’s on top of the fact that the infrastructure that Jobber is built on top of is completely redundant and fail safe, in terms of storage and processing. The physical facility that your data is stored in is also extremely secure — you can read more about Amazon Web Services security here: http://aws.amazon.com/security/.

In short, if you have a good password, your data is much more secure in Jobber than it is sitting on your computer at home.

What if I don’t want all of my employees to see certain information?

You can specify permissions for each Team Member with login access to your Jobber account, so that they only have access to view, create and modify the pieces of information you are giving them clearance for.

How will using Jobber benefit me and my business?

There has been a relatively recent trend away from software that is based on installation and regular upgrading. This is due in part to the increasingly rapid life cycle of hardware and therefore of the software designed to run on it, and to the rise of mobile computing. More and more people are demanding mobile, web-based products that don’t limit simultaneous sign-ons and can be accessed from any internet-connected device from anywhere in the world. Jobber is designed with your needs in mind, you’re on the go most of the time and can’t afford to be tied down to your desktop or even your laptop. Jobber brings a powerful suite of features to the business management needs of companies through a mobile solution.

Does Jobber Have a Phone App?

We have apps in both the Google Play Store and the iTunes Store.

What if I pick the wrong industry when starting up?

Unfortunately, there is no way to go back and change the preset services that you choose when starting Jobber. There are no differences in the software for different industries; the preset simply populates your account with basic services and products.

If you have a list of your services and products in an excel or .csv file then we can import that information in to your account for. Here is an article letting you know how this information needs to be formatted before we can import into your Jobber account. Once you have your file formatted properly, please email it to either your account manager or support and we will be able to import this information for you.