Automatically send custom follow-up emails to rebook appointments, request feedback using surveys, or simply say thank you after every job.
Identify happy customers so you can ask them to leave a review on your favourite business review website.
Your clients can access appointment details such as date, time, and address of their past and upcoming appointments in client hub.
They’ll also see the name and photo of any team members assigned to the work.
You’ll look professional, and everyone will be on the same page.
Win more work with less effort, by sending automatic follow up messages to clients about quotes you haven’t heard back on. Email and text message follow-ups will help proposals close themselves.
In Jobber, you can customize your follow-ups so that they work seamlessly with your sales process. Change the email and text message templates, pick the number of follow up messages sent, and on what days/times you’d like them to be sent.
Look more professional than ever with email templates that feature your company’s branding.
Change and customize the template to suit your needs, and track all your emails right in Jobber:
Offer personalized promotions
Follow up on unapproved quotes
Send out client-satisfaction surveys
Follow up on client satisfaction surveys
Have a clear record of when an email was sent, who sent it, and if your client opened it
Two-Way Text Messaging
Manage your conversations in a single place. Send personalized messages to build strong customer relationships, and earn your clients’ trust with fast, responsive communication.
Available in the US, Canada and the UK only.
Frequently Asked Questions
Absolutely. Mobile field service management lets you to manage your client communication, team, and operations from anywhere. Jobber’s mobile app gives your technicians access to their schedules, work order information, quotes, and turn-by-turn directions to their next job, anytime and from any phone or tablet device.
When you’re able to remind your clients about their appointments in advance, you’re able to reduce roadblocks that might prevent your team from doing their job. For example, sending your client a text to remind them to unlock their door, keep the dog in the house, or have the materials they promised for you ready when you arrive can speed up service, and keep everyone happy and on track.
Everything is about follow-up. Sending emails and texts demonstrates your capability and professionalism. If you follow-up immediately with a customer, saying, “hey, how did you we do? Are you happy? If you’re not, we’re willing to make you happy.” It helps build your client’s confidence in you, and it shows them that you really care about their satisfaction.
Yes! Absolutely. We provide your team with a template that you can use as is, or modify to your liking so it matches your needs and intent.