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Security at Jobber

Security and privacy are at the core of Jobber’s culture. Thousands of small and medium businesses trust us to keep sensitive data about their employees, customers, and business safe. Internally, we make sure that Jobber employees can’t access your information unless it’s absolutely necessary, and we’re always reviewing our access levels to make sure it stays that way. To keep your information safe from external threats, we have these measures in place:

Encryption

We only use secure connections, so information is always encrypted using Transport Layer Security (TLS) when transmitted from your mobile devices and computers to our systems. 

Data storage

Your data is stored by AWS, which is certified for their world-class security, including their physical security, datacenter operations, and personnel security. 

Security Testing

We hire external security firms to test our security at least annually, and use automated tools to manage vulnerabilities and protect our network.

Credit Card Security

Whether you’re paying for your Jobber account with your card, or taking payments from your customers in Jobber, your credit card information is always secure. We use trusted third parties to handle payment processing: Recurly for your subscription payments, and Stripe for customer payments through Jobber.

If you have any questions, reach out to our security team at [email protected]

responsible disclosure

We could use your help to make our security even stronger. If you discover a possible security issue, we would love to work with you to resolve it. Please email us at [email protected] and include “Bug Bounty Submission” in the subject line. 

Please note that low quality/low effort reports will automatically disqualify you and all your subsequent reports from any bounty considerations.

For more information on eligibility criteria and reporting formats, please visit: http://www.getjobber.com/security/bug-bounty

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