Housecall Pro vs ServiceTitan: Which is Best for Running Your Business?
Which is better management software for your home service business: Housecall Pro or ServiceTitan? See how their features compare so you can choose the best solution for running your business.
Housecall Pro and ServiceTitan are business management tools that help service businesses across industries manage their operations and customers more efficiently.
Housecall Pro and ServiceTitan help service professionals quote, book, schedule, and invoice work from a single platform. But for service professionals looking to keep work moving forward, win more work and get paid fast service professionals should consider a comprehensive field service management solution like Jobber.
Jobber helps home service run smoothly, not just for you, but for your customers and your team as well. Plus, with features like instant payouts and automated follow-up messages, you stand to save seven hours a week on average. That’s why over 200,000 home service pros also use Jobber to manage their business.
Let’s look at the specific features and services offered by Housecall Pro, ServiceTitan, and Jobber to determine which is best for your business.
Feature Comparison
customer management
Track all your customer info, so you and your team can deliver personalized service that makes every customer feel like they’re your #1.
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24/7 customer self-serve portal that lets your customers request work, confirm appointment details, approve quotes, and pay invoices online.
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Fill your schedule with less effort by letting customers book appointments online. Watch jobs appear in your schedule while you stay in control of your availability.
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Keep customers in the loop with automated emails and text messages, so you can spend more time on productive work.
ServiceTitan doesn’t send automated follow-up messages to customers about missed quotes, so potential customers may slip through the cracks.
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Limited
Job tracking
Schedule and assign jobs to you or your team faster, avoid booking conflicts, reschedule and reassign work to your crew members, and instantly notify them of schedule changes.
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Reduce overhead costs, map one-off or recurring jobs for all of your crews, and optimize routes in a matter of seconds.
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Get a clear picture of your team’s whereabouts while they are on the move and assign jobs to the closest member around that location.
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Create detailed one-off or recurring job requests and track important job details in one place, so your team can access them on the go.
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Create checklists that set your team up for success, keep everyone accountable, and ensure consistent performance for all jobs done.
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Save time tracking business expenses wherever you and your team are, so everyone knows how much was spent on each job.
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Quoting
Create, send, and track professional quotes your customers can understand and approve easily.
ServiceTitan doesn’t automatically send follow-up messages for pending quotes, so potential customers may fall through the cracks.
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Limited
Track all job costs in one place, including materials, labor, and miscellaneous expenses to get a real-time view of job profitability,
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Sell higher-value jobs and packages by letting your customers pay over time.
Jobber users increase sales up to 20% when they offer consumer financing on their quotes.
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Invoicing & payments
Create professional invoices, batch invoices, collect automatic payments and send automatic invoice follow-ups right from the app.
ServiceTitan doesn’t send automatic follow-up messages for unpaid invoices, so you still have to chase down customers for late payments.
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Limited
Let customers pay you on the spot with one tap and avoid manually entering your client’s credit card information.
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Get paid instantly, so you can have money to pay your bills, buy more materials, and more.
The standard payout processing time for Housecall Pro is 2 days and next-day for ServiceTitan, so you’ll still need to monitor your cash flow.
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Limited
setup and integrations
Integrate with your favorite home service apps and software to do more with your business.
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Sync customer information, invoice, payment details, and important business info between Jobber and QuickBooks Online to avoid manual entry errors.
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Build brand awareness, promote new services or deals, and stay top-of-mind with professional email and postcard marketing campaigns.
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Additional features
Unlimited live chat, phone, and email support.
ServiceTitan doesn’t offer phone support on Sundays.
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Limited
Access to a private group of home service business entrepreneurs to share advice, ask questions, learn new things—and overall, feel supported by others who get what they’re building.
Make fast and accurate scheduling decisions while on the go via iOS and Android apps. Track your team’s progress, communicate with customers, create/send invoices, and record important notes to ensure customer satisfaction.
The Jobber mobile app is available in both English and Spanish for select team members.
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Find out how your field service business is really doing. Customize your reports so you see the most important information, view in-product, or export to Excel or CSV files.
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Jobber Reviews
What can Housecall Pro do vs ServiceTitan? And how does Jobber compare?
Running a home service business is challenging. You want to deliver the best customer experience, but administrative and operational tasks can get in the way. You need a solution that helps the entire job run smoothly, from quoting and scheduling through to payment.
Housecall Pro and ServiceTitan are all designed to help you manage daily operations. But, as a leading Housecall Pro and ServiceTitan alternative, Jobber offers a number of features that can help your home service business run more smoothly, not just for you, but for your customers as well.
We’ve taken a detailed look at a handful of key features across each solution: scheduling & dispatching, online customer portal, automatic follow-ups, and online payments
Scheduling & Dispatching
Housecall Pro
Housecall Pro provides a job scheduling calendar that helps you fit more jobs into your week; plus, it offers team dispatch notifications to alert crew members of any changes. Housecall Pro also delivers automated messages to customers, so you don’t need to worry about missed appointments.
ServiceTitan
ServiceTitan has features to help optimize your team’s schedule and make sure everyone is always a step ahead of delays. The platform syncs with your calendar to predict the availability of your team months in advance, sends out notifications whenever changes are made, and provides real-time GPS tracking of your team.
Jobber
Jobber makes it simple to schedule work and communicate with your crew and customers. All appointments are tracked on the dynamic calendar that offers multiple views of team availability, so you can avoid overbooking, underbooking or that dreaded double-booking.
As for dispatching, Jobber lets you visualize the day’s appointments, and the route optimization feature automatically finds the quickest, most fuel-efficient route. Jobber also makes it easy to adjust schedules on the fly with a drag-and-drop calendar. Plus, when you make a schedule change in Jobber, your team member will automatically receive an update on their phone with all the details.
With Jobber, you can reclaim all that time spent trying to manually manage schedules and maximize your crew’s productivity.
Online Customer Portal
Housecall Pro
Housecall Pro’s customer portal lets customers book jobs, communicate with your business, and pay invoices online. The portal also includes a feature to prompt your top customers to write online reviews.
ServiceTitan
ServiceTitan also provides home service businesses with an online portal where their customers can book jobs, communicate with technicians, and receive invoices. But to enable payment processing through the portal, you’ll need to update to a ServiceTitan Payments account.
Jobber
With Jobber’s online customer portal, your customers get 24/7 access to all the information they need. Once they log in to the self-serve portal, they can request work, approve quotes, review the details of upcoming jobs, make payments, and even refer close friends and family.
So, while you focus on delivering a quality service, Jobber makes sure your customers are getting the convenient, professional experience they expect.
Automatic Follow-Ups
Housecall Pro
Housecall Pro helps streamline the quoting and invoicing process by automating follow-up messages to keep work moving forward and speed up cashflow.
ServiceTitan
ServiceTitan doesn’t provide automated follow-up messages for quotes or invoices—increasing the likelihood that you miss out on new work and spend more time chasing down clients for payment.
Jobber
Jobber lets you schedule automatic follow-ups for quotes and invoices.
Manually following up on every quote and estimate you send takes time and when things get busy you may forget about leads. Jobber’s automatic quote follow-ups make sure you don’t let potential customers go unattended.
Instead of spending time chasing payments and manually sending invoice follow-ups, Jobber automatically sends reminders to customers with outstanding payment and provides a link straight to the online customer portal where they can pay. This helps you manage your cash flow with confidence, knowing that you won’t miss out on payments.
Online Payments
Housecall Pro
Housecall Pro lets service professionals receive payment in the field with mobile card readers and online with credit card and bank payment processing.
ServiceTitan
ServiceTitan provides businesses with a number of online payment options, including credit cards, bank payments, and a mobile card reader. ServiceTitan also helps service professionals set up interval payments for recurring jobs.
Jobber
Your customers now expect a convenient online payment experience, and Jobber helps you give it to them. Jobber accepts online card payments, bank payments, and in-person transactions through a mobile card reader. You can even set up automatic payments with repeat customers, to help you get paid without lifting a finger.
Jobber takes it a step further than the competition, giving you immediate access to your hard-earned money via instant payouts—no more waiting for a one- or two-day window. You can even encourage your customers to reward your excellent service by including a tip option on invoices.
Integrations built for your workflow
You make your money working on-site across multiple projects. Switching between different applications for admin work is a waste of precious time you’ll never get back.
Jobber saves you time by seamlessly integrating with your favorite apps and software so you can run your business better and achieve your milestones.
QuickBooks Online
QuickBooks Online is a complete cloud-based accounting solution that saves you time on bookkeeping, reporting, and financial management. Both Housecall Pro and ServiceTitan have a QuickBooks Online integration.
Mailchimp
Attract more customers with ready-to-run email marketing campaigns, postcards, Facebook ads, and more. Housecall Pro has a Mailchimp integration.
Zapier
Save time when you move info automatically between Jobber and 1,500+ web apps. Both Housecall Pro and ServiceTitan have a Zapier integration.
FleetSharp
Optimize your field operations with live GPS tracking and know where your team is in real-time.
Housecall Pro app reviews, ServiceTitan app reviews, and Jobber app reviews
If you’re looking for Housecall Pro reviews and ServiceTitan reviews, make sure to look on trustworthy sites like GetApp or Capterra. For real user reviews of the Housecall Pro app and ServiceTitan app, check out the App Store or Google Play Store.
As of this writing, the Housecall Pro app has 2.2K reviews on the Google Play store and just under 9K reviews on the Apple App Store, the ServiceTitan app has 633 reviews on the Google Play store and 1K reviews on the Apple App Store, and Jobber’s mobile app has 2.85K mobile app reviews on the Google Play store, and 5.2K reviews on the App Store.
Housecall Pro pricing, ServiceTitan pricing, and Jobber pricing
Housecall Pro does provide transparent pricing about its Basic and Essentials package, but you’ll have to book a demo for pricing information for the MAX packages. It also offers a free trial that you can start after setting up an initial profile. Like Jobber, Housecall Pro also offers a discount if you select the annual billing option instead of monthly.
The ServiceTitan website does not provide transparent pricing on the 3 packages it offers—Starter, Essentials, and The Works. You need to request the pricing and go through a demo with their sales team before getting the price or trying it out for yourself.
Jobber provides a 14-day free trial and transparent pricing. You can see Jobber’s plans and pricing on the website and test the product before you fully commit. Plus, you can always speak with our sales team if you’d like to talk to someone about which plan is best for you.
Why home service businesses choose Jobber over Housecall Pro & ServiceTitan
Over 200,000 home service pros choose Jobber because it helps home service run smoothly for you, your team, and your customers.
Here are the top reasons why businesses choose Jobber over Housecall Pro and ServiceTitan:
✅ Control your entire operations in one place—quoting, scheduling, invoicing, and payments.
✅ Impress customers with 24/7 access to a convenient, professional online customer portal to request work, approve quotes, and make payments.
✅ Saves business owners who use it to run their business save 7 hours a week on average.
Jobber is a leading Housecall Pro alternative and ServiceTitan alternative with all the features you need, demonstrating its commitment to the growth of your business through incredible customer service and award-winning, 1:1 product coaching.
All Jobber customers enjoy unlimited phone, in-app chat, and email support. You typically speak to a real person within 2-5 minutes.
Housecall Pro and ServiceTitan customers can also get support via phone, live chat, or email. However, they don’t have any estimates about wait times.