Software Comparison

Jobber vs. Service Autopilot – Which is Best for Running Your Business?

Which is a better management software for your home service business: Jobber or Service Autopilot? Find out how their features compare so you can choose and run your business with the best solution.

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Jobber and Service Autopilot are leading operations management software that help home service businesses manage and run their field operations efficiently.

The main difference between Jobber and Service Autopilot is that Jobber makes it easy to book new customers through Google search, social media, and your website. Service Autopilot only lets you capture leads through your website and social media. 

Rated the #1 Field Service Management Software by Capterra, Jobber has all the features you need to better organize and run your service business. That’s why over 200,000 home service pros trust Jobber.

Below are the features that make Jobber a better alternative to Service Autopilot for running your business.

Feature Comparison

image of Service Autopilot's logo
Customer Management

Track all your customer info, so you and your team can deliver personalized service that makes every customer feel like they’re your #1. 

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24/7 customer self-serve portal that lets your customers request work, confirm appointment details, approve quotes, and pay invoices online.

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Book new customers with less effort through your website or Google search, without wasting any time playing phone tag.

Service Autopilot lets new customers book appointments through your website and social media profiles, but not Google search.

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Limited

Keep customers in the loop with automated emails and text messages, so you can spend more time on productive work.

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Job Tracking

Schedule and assign jobs to you or your team faster,  avoid booking conflicts, reschedule and reassign work to your crew, and instantly notify them of schedule changes.

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Reduce overhead costs, map one-off or recurring jobs for all of your crews, and optimize routes in a matter of seconds.

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Get a clear picture of your team’s whereabouts while they are on the move and assign jobs to the closest member around that location.

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Create detailed one-off or recurring job requests and track important job details in one place, so your team can access them on the go. 

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Create checklists that set your team up for success, keep them accountable, and ensure consistent performance for all jobs done.

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Get accurate information on how much time your team spends on each job.

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Save time tracking business expenses wherever you and your team are, so everyone knows how much was spent on each job.

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Quoting

Create, send, and track professional quotes your customers can understand and approve easily. 

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Sell higher-value jobs and packages by letting your customers pay over time.

Jobber users increase sales up to 20% when they offer consumer financing on their quotes.

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Invoicing and payments

Create professional invoices, batch invoices, collect automatic payments and send automatic invoice follow-ups right from the app.

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Manage payments and work in one place you work, so you don’t miss a thing. 

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Let customers pay you on the spot, so you don’t waste time chasing them down.

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Get paid out instantly, so you can have money to pay your bills, buy more materials, and more. 

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Marketing Tools

Get more Google reviews by automating review requests to your satisfied customers.

Only Jobber connects to your Google Business Profile so you can increase your visibility in Google search results.

Reviews is available as an add-on to most Jobber plans.

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Limited

Boost your revenue with targeted email campaigns that inform, re-engage, and upsell your clients.

Service Autopilot can connect your CRM data with your email accounts. With Jobber, you can send and customize emails without leaving the app.

Campaigns is available as an add-on to most Jobber plans.

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Setup and Integrations

Do more with your business through your favorite apps and web services.

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Sync customer information, invoice, payment details, and important business info between Jobber and QuickBooks Online to avoid manual entry errors. 

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Automate repetitive workflows and connect with 2,000+ apps.

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Additional Features

Enjoy unlimited live chat, phone, and email support. 

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Access to a private group of home service business entrepreneurs to share advice, ask questions, learn new things—and overall, feel supported by others who get what they’re building.

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Make fast and accurate scheduling decisions while on the go via iOS and Android app. Track your team’s progress, communicate with customers, create/send invoices, and record important notes to ensure customer satisfaction.

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Find out how your field service business is really doing. Customize your reports so you see the information that is most important to you, and view in-product, or export to Excel or CSV files.

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Jobber Reviews
Capterra
(Based on 620 reviews)
Google Play
(Based on 1.76k reviews)
Software Advice
(Based on 620 reviews)
Apple App Store
(Based on 1.2k reviews)

What Jobber can do vs Service Autopilot

You wear many hats as a home service professional. You’re responsible for managing your team, communicating with customers, scheduling jobs, tracking payments, and completing other administrative tasks. 

You need a solution to help you automate those administrative tasks so that you can focus on delivering a quality experience for your customers. 

Jobber and Service Autopilot are both designed to help you manage daily operations. But, as a leading Service Autopilot alternative, Jobber offers a number of features that can help your home service business run more smoothly, not just for you, but for your customers as well. 

We have taken a deep look at four features to help you see which tool is the better fit for achieving your business goals. See what you can do with these features or explore more options on Jobber’s pricing plans.

Online customer portal

Both Jobber and Service Autopilot provide a customer portal that lets you provide a better customer experience for clients. 

Jobber’s online customer portal gives your customers 24/7 access to the information they need. They can request work, view appointment details, approve quotes, review scheduled jobs, and pay you faster. Customers can also pay an invoice directly through the online portal. 

Unfortunately, Service Autopilot doesn’t allow you to pay an invoice via its online portal. Not to mention, Service Autopilot’s customer portal isn’t included in any plan. You’ll have to add an extra $49/month to your existing plan to enjoy this feature. 

Jobber also has a more intuitive, user-friendly, and easy-to-navigate interface than Service Autopilot. Your customers can see the date, time, and location of previous, current, and upcoming appointments and the first name and photo of any team members assigned to their job. Customers can also share booking links with their friends and family, so you never miss an opportunity to generate quality leads.

Online booking 

Both Jobber and Service Autopilot offer online booking—letting new leads book appointments with you via your website and social media. 

However, Jobber lets you capture new leads through four channels: your website, social media, Jobber’s online customer portal, and Google search. You’ll get notified when someone books an appointment to ensure you stay on top of things.

When you connect Jobber to your Local Service Ads, customers searching for your services on Google can instantly book an appointment, while you remain control of your availability. 

Service Autopilot doesn’t let you capture leads via Google Search or its online portal.

Award-Winning Support on Every Plan 

Jobber and Service Autopilot both provide customer support. 

Jobber’s award-winning customer service helps businesses succeed and achieve their goals. You’ll typically speak with someone within 2-3 minutes of reaching out. Jobber also offers unlimited phone, in-app live chat, and email support. Service Autopilot only allows you to reach them via email,  phone, and an online request form, with no guarantee of when they’ll get back to you. 

Jobber also offers free, extensive 1:1 product coaching to help its customers learn everything they need to use the tool to run a smooth operation. You can access it for free on all plans. Service Autopilot’s training is only available at an extra cost to members of the Service Autopilot Academy.

Integrations built for your workflow

You make your money working on-site across different projects. Switching between different applications for admin work is a waste of precious time you’re never going to get back. 

Jobber saves you time by seamlessly integrating with your favorite apps and software, so you can run your business better and achieve your milestones.

QuickBooks Online

QuickBooks Online (QBO) is a complete cloud-based accounting solution. QBO saves you time on bookkeeping, reporting, and financial management.

Zapier

Save time when you move info automatically between Jobber and 1,500+ web apps. 

FleetSharp

Optimize your field operations with live GPS tracking, and know where your team is in real-time.

Service Autopilot app reviews vs Jobber

If you’re looking for Service Autopilot reviews, make sure to look on trustworthy sites like GetApp or Capterra. For real user reviews of the Service Autopilot app, check out the App Store or Google Play Store.

As of writing, the Service Autopilot app has 241 reviews on the Google Play store. Jobber’s mobile app has 2K mobile app reviews on the Google Play store, and another 1.7K reviews on the App Store.

Service Autopilot pricing vs. Jobber pricing

Jobber provides a 14-day free trial and transparency around its pricing. You can see Jobber’s plans and pricing on the website and test the product before you commit fully. Or speak to a member of our sales team to learn what option is best for you. 

Service Autopilot offers three different pricing plans, but you’ll have to pay extra for key features like their online client portal and email integration. They don’t offer a free trial, but you can book a live demo with a member of their team.

Why home service businesses choose Jobber over Service Autopilot

Over 200,000 home service pros trust Jobber to power their business. 

Here are the top reasons why businesses choose Jobber:

✅ Allows customers to pay invoices directly via the online customer portal

✅ Offers online booking via your website, social media, Google search, and the online customer portal

✅ Updates customers’ information, appointments, and important communication in the online customer portal

Jobber is a leading software alternative to Service Autopilot, providing incredible customer service and award-winning, ongoing 1:1 product coaching for free. Jobber sets your business up for success, whether you’re a solopreneur or managing a larger team. Jobber also offers a free trial, so you can try the product and see for yourself how the platform can help your field service business. You have to pay to access Service Autopilot. 

Even though Service Autopilot offers a 30-day money-back guarantee, the set-up fee isn’t refundable. It also has additional costs when you add more users, and you pay more for premium add-ons such as Quickbooks Online sync. You get this for free on any plan in Jobber. 

Testimonial

See what customers say about Jobber