Software Comparison

Jobber vs. The Customer Factor: Which is Best for Running Your Business?

Which is a better management software for your home service business: Jobber or The Customer Factor? Find out how their features compare so you can choose and run your business with the best solution.

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Jobber and The Customer Factor are popular service management tools that home service businesses use to manage their operations and customer relationships.

The main difference between The Customer Factor and Jobber is that The Customer Factor is a CRM tool for cleaners to track customer info, schedule jobs, and communicate with customers—but compared to Jobber, it’s missing some key features that help you grow your business and deliver the best customer experience. 

Jobber helps you manage your entire business operations, all in one place. With , an online customer portal, and automated customer communications, Jobber makes sure your business is running smoothly—for you, your team, and your customers. Jobber is highly-rated, particularly for its ease-of-use and award-winning customer support.

To compare The Customer Factor vs. Jobber, we’ll look at the specific features and services offered by each to determine which is better for your business:

Feature Comparison

The Customer Factor
Customer Management

Track all your customer info, so you and your team can deliver personalized service that makes every customer feel like they’re your #1. 

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24/7 customer self-serve portal that lets your customers request work, confirm appointment details, approve quotes, and pay invoices online.

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Book new customers with less effort through your website or Google search, without wasting any time playing phone tag.

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Keep customers in the loop with automated emails and text messages, so you can spend more time on productive work.

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Job Tracking

Schedule and assign jobs to you or your team faster,  avoid booking conflicts, reschedule and reassign work to your crew, and instantly notify them of schedule changes.

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Reduce overhead costs, map one-off or recurring jobs for all of your crews, and optimize routes in a matter of seconds.

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Get a clear picture of your team’s whereabouts while they are on the move and assign jobs to the closest member around that location.

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Create detailed one-off or recurring job requests and track important job details in one place, so your team can access them on the go. 

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Create checklists that set your team up for success, keep them accountable, and ensure consistent performance for all jobs done.

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Get accurate information on how much time your team spends on each job.

The Customer Factor only offers time tracking through their mobile iOS and Android apps.

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Limited

Save time tracking business expenses wherever you and your team are, so everyone knows how much was spent on each job.

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Quoting

Create, send, and track professional quotes your customers can understand and approve easily. 

Jobber lets you automatically send customized email or text follow-ups to customers you haven’t heard back from, so you can be sure you’re never leaving work on the table.

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Sell higher-value jobs and packages by letting your customers pay over time.

Jobber users increase sales up to 20% when they offer consumer financing on their quotes.

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Invoicing and payments

Create professional invoices, batch invoices, collect automatic payments and send automatic invoice follow-ups right from the app.

The Customer Factor offers some invoice customizations, but does not provide automated invoice follow-ups for faster payments.

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Limited

Manage payments and work in one place you work, so you don’t miss a thing. 

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Let customers pay you on the spot, so you don’t waste time chasing them down.

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Get paid out instantly, so you can have money to pay your bills, buy more materials, and more. 

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Setup and Integrations

Integrate with your favorite home service apps and software to do more with your business.

The Customer Factor doesn’t offer as many integration options, so you’ll need to use Zapier to connect with popular home service apps.

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Limited

Sync customer information, invoice, payment details, and important business info between Jobber and QuickBooks Online to avoid manual entry errors. 

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Build brand awareness, promote new services or deals, and stay top-of-mind with professional email and postcard marketing campaigns. 

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Email Only

Automate repetitive workflows and connect with 2,000+ apps.

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Additional Features

Unlimited live chat, phone, and email support. 

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Access to a private group of home service business entrepreneurs to share advice, ask questions, learn new things—and overall, feel supported by others who get what they’re building.

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Make fast and accurate scheduling decisions while on the go via iOS and Android app. Track your team’s progress, communicate with customers, create/send invoices, and record important notes to ensure customer satisfaction.

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Find out how your field service business is really doing. Customize your reports so you see the information that is most important to you, and view in-product, or export to Excel or CSV files.

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Jobber Reviews
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What can Jobber do vs The Customer Factor?

Running a home service business is challenging – you want to deliver the best customer experience, but daily administrative and operational tasks can get in the way. You need a solution that helps your business run smoothly, for you and your customers.  

Jobber and The Customer Factor each provide a digital command center for home service businesses. Jobber is a Customer Factor alternative that helps jobs run smoothly at every stage—from quoting and scheduling jobs, to invoicing and credit card processing. 

The Customer Factor helps users schedule and estimate work, but provides no online booking tools, automated vehicle routing for your crews, or job forms to keep crews organized. It also has limited invoicing capabilities compared to Jobber.

Jobber offers four different plan options to help you organize your business, with monthly and annual payment schedules and a 14-day free trial period. The Customer Factor only offers one plan option, in terms of both pricing and features, so you may be paying for more than you need.

So how can Jobber or The Customer Factor help you run your business with ease? We’ve taken a detailed look at three key features: job management, online customer portal, and client support.

Job management

Both Jobber and The Customer Factor provide job management features that make it easier to deliver high-quality service for each and every customer and project. They provide you with a project overview, let you upload images and create detailed notes, so everyone is on the same page whether you’re in the office or on site. 

With Jobber, you can also create custom checklists and forms, so you can be sure that your team gets the job done right for your customer. 

Job checklists provide team members with the information they need while at the property, so you can keep new hires accountable and provide top-quality service on every visit. Job inspection or service authorization forms help you record important information directly on-site through Jobber, to store everything in one place. 

The Customer Factor doesn’t let you create custom checklists or forms in-app. So this important information will have to be stored in notes, which makes it easier for your service team to lose track of key information.

Online customer portal

Online customer portals give your clients 24/7  access to the job-related information they need and keep them informed about project developments, so you can focus on the work at hand.

Jobber’s online customer portal lets your clients see the date, time, and address of past and upcoming appointments, as well as the first name and photo of any team members assigned to the work. Your customers can also use the online portal to request work, approve quotes, and make online payments. 

Jobber’s online portal even has a “refer a friend” feature that encourages your clients to share their booking links with friends and family, so you never miss an opportunity to generate high-quality leads. 

The online customer portal is included in all Jobber plans at no additional cost, so you never have to worry about providing a professional, convenient customer experience. 

The Customer Factor doesn’t currently offer an online portal feature, which means you and your team will spend a lot more time manually communicating with customers.

Client support 

Both Jobber and The Customer Factor provide customer support to help you and your team navigate any issues you may have with your field management platform. You’ll get  assistance through email, phone, or web communication.

With The Customer Factor, you can call the support team office, send an email, or fill out the support form on their website. If you’re filling out a support ticket, you need to provide your name, email, and the subject and specifics of your issue. 

Jobber provides unlimited, award-winning support through phone, in-app chat, and email. You can also book 1:1 product coaching with our team at any time, without additional charges. 

The best part? You typically speak to a real person within 2-5 minutes—no getting shuffled back and forth between different departments. With The Customer Factor, there’s no guarantee about when you’ll be able to get in touch with a customer service rep.  

Integrations built for your workflow

You make your money working on-site across multiple projects. Switching between different applications for admin work is a waste of precious time you’ll never get back. 

Jobber saves you time by seamlessly integrating with your favorite apps and software so you can run your business better and achieve your milestones.

QuickBooks Online

QuickBooks Online is a complete cloud-based accounting solution. QuickBooks Online saves you time on bookkeeping, reporting, and financial management. Both Jobber and The Customer Factor offer a QuickBooks Online integration.

Mailchimp

Attract more customers with ready-to-run email marketing campaigns, postcards, Facebook ads, and more. 

Zapier

Save time when you move info automatically between Jobber and 1,500+ web apps. 

FleetSharp

Optimize your field operations with live GPS tracking and know where your team is in real-time.

Why home service businesses choose Jobber over The Customer Factor

Over 200,000 home service pros choose Jobber to power their business. 

Here are the top reasons why businesses choose Jobber:

✅ Exceeds client’s expectations by providing them 24/7 access to job information on the online customer portal

✅ Streamlines service delivery and keeps team members on the same page with job management tools

✅ Provides access to a large app marketplace

✅ Gives service professionals access to Jobber’s private community of entrepreneurs and business owners

Jobber is a leading The Customer Factor alternative with all the features you need, demonstrating its commitment to your business’s growth with incredible customer service and award-winning 1:1 product coaching.

Testimonial

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