Software Comparison

Jobber vs. ZenMaid – Which is Best for Running Your Business?

Which is  better management software for your home service business: Jobber or ZenMaid? Find out how their features compare so you can choose and run your business with the best solution.

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Jobber and ZenMaid are popular service management software that help you run your business smoothly and provide a great customer experience.

ZenMaid provides features like scheduling, appointment reminders, client request forms, and credit card processing, all of which are important to a residential home cleaning business.

The main difference between Jobber and ZenMaid is that Jobber offers a 24/7 customer portal, route optimization, and a highly-rated mobile app that lets you and your crew work more efficiently from anywhere. All these features come together to help businesses using Jobber save 7 hours every week.

To compare ZenMaid vs. Jobber, we’ll look at the specific features and services offered by each to determine which is best for your business:

Feature Comparison

ZenMaid
Customer Management

Track all your customer info, so you and your team can deliver personalized service that makes every customer feel like they’re your #1. 

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24/7 customer self-serve portal that lets your customers request work, confirm appointment details, approve quotes, and pay invoices online.

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Fill your schedule with less effort by letting customers book appointments online. Watch jobs appear in your schedule while you stay in control of your availability.

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Keep customers in the loop with automated emails and text messages, so you can spend more time on productive work.

ZenMaid users can’t send two-way text messages to customers.

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Limited

Job Tracking

Schedule and assign jobs to you or your team faster,  avoid booking conflicts, reschedule and reassign work to your crew, and instantly notify them of schedule changes.

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Reduce overhead costs, map one-off or recurring jobs for all of your crews, and optimize routes in a matter of seconds.

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Get a clear picture of your team’s whereabouts while they are on the move and assign jobs to the closest member around that location.

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Create detailed one-off or recurring job requests and track important job details in one place, so your team can access them on the go. 

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Create checklists that set your team up for success, keep them accountable, and ensure consistent performance for all jobs done.

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Get accurate information on how much time your team spends on each job.

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Save time tracking business expenses wherever you and your team are, so everyone knows how much was spent on each job.

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Quoting

Create, send, and track professional quotes your customers can understand and approve easily. 

ZenMaid allows you to design and send quotes; however, it doesn’t let you send custom email or text follow-ups to customers you haven’t heard back from so you may be leaving work on the table.

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Limited

Track all job costs in one place, including materials, labor, and miscellaneous expenses to get a real-time view of job profitability.

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Sell higher-value jobs and packages by letting your customers pay over time.

Jobber users increase sales up to 20% when they offer consumer financing on their quotes.

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Invoicing and payments

Create professional invoices, batch invoices, collect automatic payments and send automatic invoice follow-ups right from the app.

ZenMaid allows you to create and send invoices. However, it does not send automatic invoice follow-ups or do batch invoicing; all invoicing is done manually.

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Limited

Manage payments and work in one place you work, so you don’t miss a thing. 

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Let customers pay you on the spot, so you don’t waste time chasing them down.

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Get paid out instantly, so you can have money to pay your bills, buy more materials, and more. 

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Marketing Tools

Get more Google reviews by automating review requests to your satisfied customers.

Reviews is available as an add-on to most Jobber plans.

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Boost your revenue with targeted email campaigns that inform, re-engage, and upsell your clients.

Campaigns is available as an add-on to most Jobber plans.

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Setup and Integrations

Do more with your business through your favorite apps and web services.

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Sync customer information, invoice, payment details, and important business info between Jobber and QuickBooks Online to avoid manual entry errors. 

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Automate repetitive workflows and connect with 2,000+ apps.

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Additional Features

Enjoy unlimited live chat, phone, and email support. 

ZenMaid only offers email support.

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Limited

Access to a private group of home service business entrepreneurs to share advice, ask questions, learn new things—and overall, feel supported by others who get what they’re building.

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Make fast and accurate scheduling decisions while on the go via iOS and Android app. Track your team’s progress, communicate with customers, create/send invoices, and record important notes to ensure customer satisfaction.

The Jobber mobile app is available in both English and Spanish for select team members.

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Find out how your field service business is really doing. Customize your reports so you see the information that is most important to you, and view in-product, or export to Excel or CSV files.

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Jobber Reviews
Capterra
(Based on 620 reviews)
Google Play
(Based on 1.76k reviews)
Software Advice
(Based on 620 reviews)
Apple App Store
(Based on 1.2k reviews)

What can Jobber do vs ZenMaid?

Running a maid service business is challenging: you want to deliver the best customer experience, but daily administrative and operational tasks can get in the way. 

You need a solution that provides a quality experience for your customers while letting you focus on getting the job done and, most importantly, getting paid.

Jobber and ZenMaid both provide features to help you manage daily operations. But how will they help your cleaning company run more smoothly? We examined four features in depth: team scheduling and dispatching, job forms, batch invoicing and follow-ups, and online & automatic payments.

Team scheduling & dispatching

Both Jobber and ZenMaid give you flexibility in how you view your schedule. However, Jobber offers more robust options to make scheduling and dispatching for residential cleaning easier, whether you’re working from a desktop or on-site using the mobile app. 

To make schedule changes in the Zenmaid app, you’ll have to go into each job individually to update the date and time, or to assign a different cleaner. This inefficiency can result in wasted time and scheduling miscommunications. 

When you make a schedule change in Jobber your team instantly receives a push notification notifying them of a change to their daily schedule. Jobber’s scheduling feature also has multiple calendar views, color coding and filters, and drag-and-drop rescheduling, that helps you maximize your productivity.

At the start of each day, check Jobber for a snapshot of your work scheduled. Then use the route optimization to generate the fastest, most fuel-efficient route. Track your crew’s progress and location throughout the day, and make changes on the go when needed.

Job checklists & photos

Job forms and checklists help your crew deliver top-notch service every time by providing team members with the information they need to get the job done right and meet customer expectations.

Jobber lets you create and attach custom cleaning to-do lists to every job to ensure consistent and top-quality service on every visit. Completed checklists can even be sent to customers after the visit. In the Jobber mobile app, your team can easily view or upload job photos so everyone is informed of work happening on-site.

At this time,ZenMaid doesn’t offer job forms as a feature.

Example of a Cleaning Business Checklist

Batch invoicing & follow-ups

Jobber and ZenMaid both allow you to create and send invoices without hassle. 

Only Jobber offers batch invoicing and automatic follow-ups. Whether you’ve fallen behind on invoicing, or you just prefer to send them all at once, you can just select the jobs you’d like to create invoices for, and send them to customers with a couple of clicks. If your customers prefer snail mail, Jobber will queue up invoices and envelope labels for printing. 

ZenMaid doesn’t allow batch invoicing. You have to do all invoicing manually, so if you have a high volume of work to sort through, it will take much longer to invoice and get paid for your hard work.

Jobber sends customized invoice follow-ups on your behalf via email or text, to remind customers about unpaid invoices. Jobber also makes invoice tracking easy. You can see the status of your invoices at a glance—see which invoices are sent or outstanding, and get reminders to send ones for jobs you’ve just finished.

Invoice follow up example

Online & automatic payments

Jobber and ZenMaid both offer credit card payments. However, with Jobber you can offer customers a range of convenient payment options that help you get paid faster as a result.

Jobber’s online payments help you get paid 4x faster than with checks. You can arrange so that as soon as your team marks a visit as complete in Jobber, customers receive an invoice via email or text message for easy online payment. Even better, when customers save their card on file, Jobber will automatically change their card as soon as the invoice is generated–perfect for recurring cleaning jobs.

Online payments are included with your Jobber account with no additional monthly or set up fees, you only pay when you get paid. And with instant payouts, you can better manage your cash flow by accessing funds just seconds after a payment is received. 

ZenMaid’s free and paid plans don’t have automatic payments or instant payouts. You have to rely on third-party applications to receive payments, and that can take 2-5 working days. The long wait time can make it difficult for you to control your cash flow.

Integrations built for your workflow

Switching between different applications for admin work is a waste of precious time you’re never going to get back. 

Jobber saves you time by seamlessly integrating with your favorite apps and software, so you can run your business better and achieve your milestones.

QuickBooks Online

QuickBooks Online is a complete cloud-based accounting solution. QuickBooks Online saves you time on bookkeeping, reporting, and financial management.

Zapier

Save time when you move info automatically between Jobber and 1,500+ web apps. 

FleetSharp

Optimize your field operations with live GPS tracking, and know where your team is in real-time.

ZenMaid pricing vs. Jobber pricing

ZenMaid has two plans: the free lite plan, which has limited CRM, scheduling, customer communication, and email support features, and the paid plan, which includes credit card processing, online booking, and basic invoicing/payroll.

Jobber offers a 14-day free trial, as well as four affordable, flexible plans for any stage of your business. The Lite plan allows you to send unlimited quotes and invoices and get paid faster. The Core plan is ideal for a single user who wants to organize operations—from quoting to scheduling to invoicing—all in one place. The Connect plan allows for up to five users and the Grow plan allows for up to 15 users. Both plans have more robust features such as job forms, instant payouts, batch invoicing, automated quotes and invoice follow-ups, and a 24/7 self-serve online customer portal. 

You can see Jobber’s plans and pricing on the website and test the product before you commit fully. Or speak to a member of our sales team to learn what option is best for you.

ZenMaid app reviews vs Jobber

If you’re looking for ZenMaid reviews, make sure to look on trustworthy sites like GetApp or Capterra. For real user reviews of the ZenMaid app, check out the App Store or Google Play Store.

As of writing, the ZenMaid app has 182 reviews on the Google Play store and 53 reviews on the App Store. Jobber’s mobile app has 3.09K mobile app reviews on the Google Play store, and 6.3K reviews on the App Store.

Why home service businesses choose Jobber over ZenMaid

Over 200,000 home service pros choose Jobber because it helps home service run smoothly for you, your team, and your customers. 

Here are the top reasons why businesses choose Jobber over ZenMaid.

✅ Helps to automate your quote, job, and invoice workflow so you can focus on delighting customers.

✅ Offers automatic payment options, so you can get paid faster

✅ Gives you access to job forms, so you can track your team’s progress and keep everyone aligned

✅ 24/7 online portal makes it easy for customers to request work, approve quotes, and make payments

Jobber is a leading ZenMaid alternative with all the features you need to run your field service business. All Jobber customers enjoy unlimited phone, in-app chat, and email support. You typically speak to a real person within 2-5 minutes. Jobber also offers award-winning customer support, 1:1 product coaching, and training–on all plans. 

ZenMaid, on the other hand, doesn’t offer training for its users. Instead, it has an online store where it compiles paid courses on specific topics, but no live content.  

Jobber helps home service run smoothly for you and your customers, which is why top-rated home service businesses trust Jobber. See what you can do with these popular features or explore more options on Jobber’s other pricing plans.

Testimonial

See what customers say about Jobber