Episode Overview

In this episode of Masters of Home Service, host Adam Sylvester talks about how to hire great staff for your service business with Oscar Gil (R3 Auto Detailing and Detail Groove) and Branden Sewell (Seal Pro Painting).

Show Notes

– Set reasonable expectations for employees from day one (01:18)

– Don’t guarantee work you can’t provide (02:41)

– Hire better employees with better systems (03:14)

– The real cost of hiring employees and keeping them happy (05:00)

– Bring in employees through accurate, inviting job descriptions (05:56)

– Asking for references—and whether or not to check them (07:21)

– Where to find good candidates who will stick around (09:04)

– Jobber gives your team the routing, scheduling, and job details they need in the field (11:13)

– Improve employee retention with a good culture and opportunities to grow (11:57)

– Hand out employee performance bonuses and incentives (13:57)

– Get to know employees and give them the chance to learn (16:32)

– Don’t be threatened by employees’ side hustles (18:33)

– Create boundaries around side work through an employee policy manual (20:31)

– Share your resources to help employees build their long-term careers (21:43)

– Gamify the work experience for your team (22:58)

– Take ownership of your hiring and retention processes (24:09)

– Build a business where employees want to work (25:15)

– TL;DR: Adam’s top takeaways: set clear expectations, deliver on compensation, support side hustles (25:48)