Software Comparison

Jobber vs. mHelpDesk – Which is Best for Running Your Business?

Which is a better management software for your home service business: Jobber or mHelpDesk? Find out how their features compare so you can choose and run your business with the best solution.

Software Comparison: Field Service Software

Jobber and mHelpDesk are popular tools that home service businesses use to manage their operations and customer relationships.

mHelpDesk offers tracking, analytics, and reporting tools to help you better understand how your business is doing—but they’re missing the advanced quoting and automatic payment features that can help you win bigger jobs and get paid faster. 

Jobber also offers tracking and reporting tools, as well as advanced quoting, consumer financing, and automatic payments. Create professional looking quotes that suggest additional products and services to increase revenue by an average of 35%. Then offer convenient online payment options to speed up your cash flow and stop chasing payments. Jobber lets you control your entire operations in one place—quoting, scheduling, invoicing, and payments. 

Below are the features that make Jobber the perfect mHelpDesk alternative.

Feature Comparison

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Customer Management

Track all your customer info, so you and your team can deliver personalized service that makes every customer feel like they’re your #1. 

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24/7 customer self-serve portal that lets your customers request work, confirm appointment details, approve quotes, and pay invoices online.

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Book new customers with less effort through your website or Google search, without wasting any time playing phone tag.

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Keep customers in the loop with automated emails and text messages, so you can spend more time on productive work.

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Job Tracking

Schedule and assign jobs to you or your team faster,  avoid booking conflicts, reschedule and reassign work to your crew, and instantly notify them of schedule changes.

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Reduce overhead costs, map one-off or recurring jobs for all of your crews, and optimize routes in a matter of seconds.

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Get a clear picture of your team’s whereabouts while they are on the move and assign jobs to the closest member around that location.

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Create detailed one-off or recurring job requests and track important job details in one place, so your team can access them on the go. 

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Create checklists that set your team up for success, keep them accountable, and ensure consistent performance for all jobs done.

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Get accurate information on how much time your team spends on each job.

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Save time tracking business expenses wherever you and your team are, so everyone knows how much was spent on each job.

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Create, send, and track professional quotes your customers can understand and approve easily. 

Jobber lets you automatically send customized email or text follow-ups to customers you haven’t heard back from, so you can be sure you’re never leaving work on the table.

mHelpDesk offers online quoting, but doesn’t provide automated follow-ups for unanswered quotes.

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Sell higher-value jobs and packages by letting your customers pay over time.

Jobber users increase sales up to 20% when they offer consumer financing on their quotes.

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Invoicing and payments

Create professional invoices, batch invoices, collect automatic payments and send automatic invoice follow-ups right from the app.

mHelpDesk does offer invoicing features but doesn’t provide automated follow ups to help you stop chasing payments.

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Manage payments and work in one place you work, so you don’t miss a thing. 

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Let customers pay you on the spot, so you don’t waste time chasing them down.

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Get paid out instantly, so you can have money to pay your bills, buy more materials, and more. 

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Marketing Tools

Get more Google reviews by automating review requests to your satisfied customers.

Reviews is available as an add-on to most Jobber plans.

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Boost your revenue with targeted email campaigns that inform, re-engage, and upsell your clients.

mHelpDesk offers email marketing through an integration with Mailchimp, while Jobber has it built into the same system you use to run the rest of your business.

Campaigns is available as an add-on to most Jobber plans.

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Setup and Integrations

Integrate with your favorite home service apps and software to do more with your business.

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Sync customer information, invoice, payment details, and important business info between Jobber and QuickBooks Online to avoid manual entry errors. 

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Automate repetitive workflows and connect with 2,000+ apps.

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Additional Features

Enjoy unlimited live chat, phone, and email support. 

While mHelpDesk does offer phone, email, and web support, they don’t offer the 1:1 product training that helps customers fully maximize ROI.

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Access to a private group of home service business entrepreneurs to share advice, ask questions, learn new things—and overall, feel supported by others who get what they’re building.

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Make fast and accurate scheduling decisions while on the go via iOS and Android app. Track your team’s progress, communicate with customers, create/send invoices, and record important notes to ensure customer satisfaction.

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Find out how your field service business is really doing. Customize your reports so you see the information that is most important to you, and view in-product, or export to Excel or CSV files.

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What can Jobber do vs mHelpDesk?

Running a home service business is challenging: you want to deliver the best customer experience, but daily administrative and operational tasks can get in the way. You need a solution that provides a quality experience for your customers while letting you focus on getting the job done and, most importantly,  getting paid.

Jobber and mHelpDesk both provide your business with a digital command center. However, Jobber is a mHelpDesk alternative that provides a free trial and transparency around pricing. All the information you need to know about using Jobber, from flexible, competitive pricing to add-on packages, is available right on the website

With mHelpDesk, you’ll need to consult with a sales representative for pricing, product features, and whether the product is right for your business. There’s no free trial available, so you’ll have to take their word for it. 

But how, exactly, do Jobber and mHelpDesk help your business run more smoothly? We’ve taken a detailed look at four features: quoting, automatic payments, mobile app, and app marketplace.


Both Jobber and mHelpDesk provide quoting features that let you customize your quotes and send them to clients electronically. mHelpDesk lets you create reusable quote templates for email or on-site delivery, capture digital signatures, and even take deposits. 

With Jobber, you have the same quoting capabilities and automations, but you can also suggest additional services or premium packages with optional line items. This lets your customers select the best services for their needs, and watch their quote total automatically update before they approve. Sending quotes with optional line items help you earn a revenue increase of 35%, on average.

Jobber also provides automated follow-up messages for any quotes that haven’t been answered by potential customers. So, while you focus on delivering a quality service, Jobber re-engages your leads and ultimately helps increase your sales by up to 20%. 

While mHelpDesk does provide lots of quoting features, the lack of optional line items and automated quote follow-ups means you’re leaving more work, and money, on the table.

Automatic payments

Jobber and mHelpDesk both let you accept payments from customers online and through a number of different methods. This is key, because customers have come to expect this level of convenience from all businesses—including home service providers. 

Jobber accepts credit card payments online via Apple or Google Pay, ACH bank payments, and, even, physically on-site through the Jobber digital card reader. Not only do these methods get you paid 4x faster than with checks, but they are also included on all Jobber plans, no setup,  or additional fees required—so you can stop chasing payments.

Jobber also offers options for client-tipping, automated payments for recurring work, and instant payouts. So you and your team get rewarded for your excellent service, get paid without lifting a finger, and have more control over your cash flow.  

mHelpDesk lets you accept automatic payments from Visa, AmEx, Discovery, and MasterCard. They are also transparent about their credit card fees, with each transaction costing an additional 2.89% + $0.30. 

However, with mHelpDesk, you don’t have the flexibility of accepting payments with a card reader, the ease of automated recurring payments, or the peace of mind that comes with skipping the standard two-day payout window.

Mobile app

Both Jobber and mHelpDesk provide you and your team with a mobile app to give you the convenience of accessing job details, sending quotes, scheduling your team, and automating communication—from anywhere. Both are available through iOS and Android apps, so there should be no problem getting your team onboard. 

However, mHelpDesk does have a track record of stability issues with their mobile app, and there’s often a lag time for task completion. With the constantly-changing nature of running a home service business, the last thing you need is a software tool that runs fine in the office but is unreliable in the field. 

Jobber’s award-winning app provides the stability you need. It’s rated as the #1 user-friendly field management tool by Capterra because it makes running a home service business smoother, from anywhere. From scheduling your next work, to monitoring team progress, to collecting payments, the Jobber mobile app lets you bring your digital command center on the go. 

App marketplace

While both mHelpDesk and Jobber offer integrations with popular applications, Jobber gives you many more options for connecting your field management platform to other tools. It actually has an entire app marketplace, so you can easily connect your favorite apps and web services to do more with your business. 

mHelpDesk provides you with just three options for integrations: QuickBooks, Google Calendar, and HomeAdvisor. All important tools to run and grow your business.

Jobber provides integrations with financial management tools like QuickBooks, marketing platforms like Google’s Local Services Ads, and over a dozen other applications. Whether you need to address cash flow issues with Fundbox or optimize your business website with NiceJob, there are plenty of ways you can better run and grow your business with Jobber integrations.

Integrations built for your workflow

You make your money working on-site across different projects. Switching between different applications for admin work is a waste of precious time you’re never going to get back. 

Unlike other platforms, Jobber saves you time by seamlessly integrating with your favorite apps and software, so you can run your business better and achieve your milestones.

QuickBooks Online

QuickBooks Online (QBO) is a complete cloud-based accounting solution. QBO saves you time on bookkeeping, reporting, and financial management. mHelpDesk also offers a QBO integration. 


Save time when you move info automatically between Jobber and 1,500+ web apps. 


Optimize your field operations with live GPS tracking, and know where your team is in real-time.

mHelpDesk pricing vs. Jobber pricing

Jobber provides a 14-day free trial and transparency around its pricing. You can see Jobber’s plans and pricing on the website and test the product before you commit fully. Or speak to a member of our sales team to learn what option is best for you. 

mHelpDesk doesn’t offer a free trial and requires you to book a live demo with a product specialist to get a quote.

Why home service businesses choose Jobber over mHelpDesk

Over 200,000 home service pros choose Jobber over mHelpDesk because it helps home service run smoothly for you, your team, and your customers. 

Here are the top reasons why businesses choose Jobber.

✅ Provides a truly convenient experience for home service teams with an easy-to-use mobile app

✅ Helps win bigger jobs by providing optional line items in quotes and consumer financing

✅ Allows businesses to get paid faster and increases cash flow with automatic payments and instant payouts

✅ Connects with other important tools through its large app marketplace

Jobber is a leading mHelpDesk alternative with all the features you need, demonstrating its commitment to your business’ growth with incredible customer service and award-winning 1:1 product coaching.

All Jobber customers enjoy unlimited phone, in-app chat, and email support. You typically speak to a real person within 2-5 minutes. 

Jobber helps home service run smoothly for you and your customers, which is why top-rated home service businesses trust Jobber. See what you can do with these popular features or discover more options by exploring Jobber’s other pricing plans.


See what customers say about Jobber