Software Comparison

Jobber vs. ServiceM8 – Which is Best for Running Your Business?

Which is  better management software for your home service business: Jobber or ServiceM8? Find out how their features compare so you can choose and run your business with the best solution.

Software Comparison: Field Service Software

Jobber and ServiceM8 are both business management tools that help home service businesses improve their operations and customer relationships. 

Jobber and ServiceM8 let you manage your business operations in one place. ServiceM8’s mobile app lets service professionals manage their business from anywhere, but it’s only available on iOS. If you or any of your team members don’t have an Apple device, many of the benefits of ServiceM8 won’t be achievable.  

Jobber’s highly-rated apps are available for Android and iOS, so you and your team can keep a pulse on your business and manage your business on-the-go regardless of the mobile phone you use. 

Let’s look at the specific features and services offered by ServiceM8 and Jobber to determine which is better for your business.

Feature Comparison

Customer Management

Track all your customer info, so you and your team can deliver personalized service that makes every customer feel like they’re your #1. 

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24/7 customer self-serve portal that lets your customers request work, confirm appointment details, approve quotes, and pay invoices online.

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Book new customers with less effort through your website or Google search, without wasting any time playing phone tag.

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Keep customers in the loop with automated emails and text messages, so you can spend more time on productive work.

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Job Tracking

Schedule and assign jobs to you or your team faster,  avoid booking conflicts, reschedule and reassign work to your crew, and instantly notify them of schedule changes.

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Reduce overhead costs, map one-off or recurring jobs for all of your crews, and optimize routes in a matter of seconds.

ServiceM8 offers routing, but it’s only available for recurring jobs.

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Limited

Get a clear picture of your team’s whereabouts while they are on the move and assign jobs to the closest member around that location.

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Create detailed one-off or recurring job requests and track important job details in one place, so your team can access them on the go. 

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Create checklists that set your team up for success, keep them accountable, and ensure consistent performance for all jobs done.

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Get accurate information on how much time your team spends on each job.

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Save time tracking business expenses wherever you and your team are, so everyone knows how much was spent on each job.

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Quoting

Create, send, and track professional quotes your customers can understand and approve easily. 

ServiceM8 users can create and send custom quotes, but can’t send automated follow ups, so you may be leaving work on the table.

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Limited

Sell higher-value jobs and packages by letting your customers pay over time.

Jobber users increase sales up to 20% when they offer consumer financing on their quotes.

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Invoicing and payments

Create professional invoices, batch invoices, collect automatic payments and send automatic invoice follow-ups right from the app.

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Manage payments and work in one place you work, so you don’t miss a thing. 

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Let customers pay you on the spot, so you don’t waste time chasing them down.

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Get paid out instantly, so you can have money to pay your bills, buy more materials, and more. 

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Setup and Integrations

Do more with your business through your favorite apps and web services.

ServiceM8 connects with some popular service apps, but is missing  integrations for key tools like FleetSharp that helps you make smarter and faster scheduling decisions.

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Limited

Sync customer information, invoice, payment details, and important business info between Jobber and QuickBooks Online to avoid manual entry errors. 

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Build brand awareness, promote new services or deals, and stay top-of-mind with professional email and postcard marketing campaigns. 

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Automate repetitive workflows and connect with 2,000+ apps.

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Additional Features

Enjoy unlimited live chat, phone, and email support. 

ServiceM8 offers 24/7 email and chat support, but you need to pay extra for 1-on-1 training through their partner network.

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Limited

Access to a private group of home service business entrepreneurs to share advice, ask questions, learn new things—and overall, feel supported by others who get what they’re building.

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Make fast and accurate scheduling decisions while on the go via iOS and Android app. Track your team’s progress, communicate with customers, create/send invoices, and record important notes to ensure customer satisfaction.

ServiceM8’s mobile app is only available for Apple iOS, which means team members with Android phones won’t be able to download their app.

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Limited

Find out how your field service business is really doing. Customize your reports so you see the information that is most important to you, and view in-product, or export to Excel or CSV files.

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Jobber Reviews
Capterra
(Based on 620 reviews)
Google Play
(Based on 1.76k reviews)
Software Advice
(Based on 620 reviews)
Apple App Store
(Based on 1.2k reviews)

What can Jobber do vs ServiceM8?

It’s challenging to run a home service business. You want to provide exceptional customer service, but administrative and operational tasks constantly get in the way. You need a solution that allows you to get the job done, get paid, and impress your clients—all at once. 

Jobber and ServiceM8 both provide features to help you run and organize your business. But, as a leading ServiceM8 alternative, Jobber makes it easy to control your entire operations in one place—quoting, scheduling, invoicing, and payments—that really sets the two apart. 

We’ve taken a detailed look at 3 key features: scheduling & dispatching, online customer portal, and automatic payments.

Scheduling & dispatching

Both Jobber and ServiceM8 offer drag and drop scheduling to help you easily schedule, reschedule, or reassign upcoming work and dispatch your team efficiently from anywhere. 

But, unlike ServiceM8, Jobber lets you choose from 5 different calendar views to get a clear visual of your crew’s availability, so you can schedule work evenly and avoid underbooking, overbooking—or that dreaded double booking. You can also personalize your calendar with color coding and filters to quickly see what’s important—like job statuses or visits assigned to a team member—at a glance. 

Plus Jobber’s scheduling and dispatching features let you automatically generate the fastest, most fuel-efficient route. As new work comes in, you can assign it to the closes team member based on their GPS waypoint. With ServiceM8, you’ll only get route optimization features for recurring jobs.

image of routing in Jobber

Online customer portal

Online customer portals take your customers’ experience to the next level by providing access to important information and letting them perform key actions from anywhere, at any time. 

Jobber and ServiceM8 both offer online customer portals, but ServiceM8’s doesn’t let customers view quotes, access invoices, or make automatic payments. Instead it’s geared towards customer communication, like requesting work or flagging issues. 

Jobber’s online customer portal gives your customers 24/7 access to the information they need, letting them easily request work, approve quotes, and pay invoices. This provides your customers with a convenient, professional service experience.

The online customer portal also provides a complete view of appointment details, including dates, times, addresses, and the name and photo of your scheduled team members. It even prompts your customers to “refer a friend” so you never miss an opportunity to generate quality leads.

Automatic payments

Jobber and ServiceM8 let you collect payments from your customers directly on-site, so you don’t have to wait around for checks to clear or hassle clients about overdue invoices. Both platforms let you send links to payment options directly with invoices. They also make it easy to set up payments for recurring work. 

ServiceM8 lets you process credit cards with manual entry or scanning, and integrates with Stripe to support Apple, Google, and Microsoft Pay. However, since the app is exclusively for iOS, any team members using Android will not be able to collect payment on-site. 

Jobber users can accept payments online by credit card or bank payments, or on the spot with Jobber’s Card Reader. So you can confidently speed up and manage cash flow without chasing or missing out on payments.

Payment being processed with a credit card swiped through Jobber’s Card Reader.

Plus, Jobber’s online payments are included in your account with no additional monthly or set up fees—you only pay when you get paid.

Integrations built for your workflow

Switching between different applications for admin work is a waste of precious time you’re never going to get back. 

Jobber saves you time by seamlessly integrating with your favorite apps and software, so you can run your business better and achieve your milestones.

QuickBooks Online

QuickBooks Online (QBO) is a complete cloud-based accounting solution. QBO saves you time on bookkeeping, reporting, and financial management.

Mailchimp

Attract more customers with ready-to-run email marketing campaigns, postcards, Facebook ads, and more. 

Zapier

Save time when you move info automatically between Jobber and 1,500+ web apps. 

FleetSharp

Optimize your field operations with live GPS tracking, and know where your team is in real-time.

ServiceM8 app reviews vs Jobber

If you’re looking for ServiceM8 reviews, make sure to look on trustworthy sites like GetApp or Capterra. For real user reviews of the ServiceM8 app, check out the App Store or Google Play Store.

As of writing, the ServiceM8 app has no reviews on the Google Play store or on the App Store. Jobber’s mobile app has 2K mobile app reviews on the Google Play store, and 1.7K reviews on the App Store.

ServiceM8 pricing vs. Jobber pricing

Both Jobber and ServiceM8 provide transparent pricing on their websites, so you know what features you get with different levels of service. 

ServiceM8 prices their plans differently, giving you a set number of new jobs you can add per month and using only month-by-month pricing. 

Jobber provides pricing information for their monthly and annual pricing, giving you the opportunity to save money by opting for a yearly subscription. Jobber plans are based on both the number of team members who will use the platform and the specific features needed—there’s no per-job pricing to limit you from getting more work. 

Overall, Jobber provides more flexibility in terms of payment options and doesn’t place limits on the number of new projects you can add each month. The Jobber support team offers award-winning  customer support and 1:1 product training, so you can make the most of your investment.

Why home service businesses choose Jobber over ServiceM8

Over 200,000 home service pros choose Jobber because it helps home service run smoothly for you, your team, and your customers.

Here are the top reasons why businesses choose Jobber:

âś… Impresses customers with 24/7 access to a convenient, professional online customer portal

âś… Works with any team thanks to its highly-rated mobile app for Android and iOS

âś… Keeps work moving so teams can focus on getting jobs done and satisfying customers

Jobber is a leading ServiceM8 alternative with all the features you need, demonstrating its commitment to the growth of your business through incredible customer service and award-winning, 1:1 product coaching.

All Jobber customers enjoy unlimited phone, in-app chat, and email support. You typically speak to a real person within 2-5 minutes.

Testimonial

See what customers say about Jobber