Software Comparison

Service Fusion vs ServiceTitan: Which is Best for Running Your Business?

Which is better management software for your home service business: Service Fusion or ServiceTitan? See how their features compare so you can choose the best solution for running your business.

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Service Fusion and ServiceTitan are business management tools that help service businesses across industries run their operations and manage their customers more efficiently. 

Service Fusion and ServiceTitan both provide CRM, quoting, scheduling, and invoicing features. The main difference is that Service Fusion specifically targets smaller businesses while ServiceTitan supports enterprise companies. 

But with Service Fusion, many of the most important features, like the online customer portal and payment processing, are add-on services. And for service professionals looking to keep work moving forward and get paid fast with automated invoice and quote follow-ups, ServiceTitan isn’t the answer either.

To go beyond the Service Fusion vs ServiceTitan debate, service professionals should consider a comprehensive field service management solution like Jobber. 

Jobber helps home service run smoothly, not just for you, but for your customers and your team as well. That’s why over 200,000 home service pros also use Jobber to manage their business.

Let’s look at the specific features and services offered by Service Fusion, ServiceTitan, and Jobber to determine which is best for your business.

Feature Comparison

Service Fusion
ServiceTitan
customer management

Track all your customer info, so you and your team can deliver personalized service that makes every customer feel like they’re your #1. 

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24/7 customer self-serve portal that lets your customers request work, confirm appointment details, approve quotes, and pay invoices online. 

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Book new customers with less effort through your website or Google search, without wasting any time playing phone tag.

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Keep customers in the loop with automated emails and text messages, so you can spend more time on productive work.

Service Fusion doesn’t automate reminder messages for unanswered quotes, so you may miss out on work. 

ServiceTitan also doesn’t offer automated messages to prompt unresponsive customers about key items like quotes and invoices.

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Limited

Limited

Job tracking

Schedule and assign jobs to you or your team faster,  avoid booking conflicts, reschedule and reassign work to your crew members, and instantly notify them of schedule changes. 

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Reduce overhead costs, map one-off or recurring jobs for all of your crews, and optimize routes in a matter of seconds. 

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Get a clear picture of your team’s whereabouts while they are on the move and assign jobs to the closest member around that location.

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Create detailed one-off or recurring job requests and track important job details in one place, so your team can access them on the go. 

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Create checklists that set your team up for success, keep everyone accountable, and ensure consistent performance for all jobs done. 

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Get accurate information on how much time your team spends on each job.

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Save time tracking business expenses wherever you and your team are, so everyone knows how much was spent on each job.

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Quoting

Create, send, and track professional quotes your customers can understand and approve easily. 

Neither Service Fusion or ServiceTitan send out automated quote follow-ups, so you may end up leaving work on the table. 

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Limited

Limited

Track all job costs in one place, including materials, labor, and miscellaneous expenses to get a real-time view of job profitability,

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Sell higher-value jobs and packages by letting your customers pay over time.

Jobber users increase sales up to 20% when they offer consumer financing on their quotes. 

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Invoicing & payments

Create professional invoices, batch invoices, collect automatic payments and send automatic invoice follow-ups right from the app.

ServiceTitan does not provide automatic invoice follow-ups, so you’ll have to chase down customers for overdue payments. 

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Limited

Manage payments and work in one place you work, so you don’t miss a thing. 

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Let customers pay you on the spot with one tap and avoid manually entering your client’s credit card information.

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Get paid instantly, so you can have money to pay your bills, buy more materials, and more. 

ServiceTitan only offers next-day payouts, so you’ll have to wait 24 hours to access your funds. 

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Limited

setup and integrations

Integrate with your favorite home service apps and software to do more with your business.

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Sync customer information, invoice, payment details, and important business info between Jobber and QuickBooks Online to avoid manual entry errors. 

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Build brand awareness, promote new services or deals, and stay top-of-mind with professional email and postcard marketing campaigns. 

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Automate repetitive workflows and connect with 2,000+ apps.

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Additional features

Unlimited live chat, phone, and email support. 

Service Fusion only offers phone and email support, with no unlimited live chat option for quick fixes. 

ServiceTitan doesn’t offer the same level of 1:1 product training after the initial onboarding stage and its service team isn’t available on Sundays.

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Limited

Access to a private group of home service business entrepreneurs to share advice, ask questions, learn new things—and overall, feel supported by others who get what they’re building.

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Make fast and accurate scheduling decisions while on the go via iOS and Android apps. Track your team’s progress, communicate with customers, create/send invoices, and record important notes to ensure customer satisfaction.

The Jobber mobile app is available in both English and Spanish for select team members.

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Find out how your field service business is really doing. Customize your reports so you see the most important information, view in-product, or export to Excel or CSV files.
 
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Jobber Reviews
Capterra
(Based on 620 reviews)
Google Play
(Based on 1.76k reviews)
Software Advice
(Based on 620 reviews)
Apple App Store
(Based on 1.2k reviews)

What can Service Fusion do vs ServiceTitan? And how does Jobber compare?

Running a home service business is challenging. You want to deliver the best customer experience, but administrative and operational tasks can get in the way. You need a solution that helps the entire job run smoothly, from quoting and scheduling to payment.

Service Fusion and ServiceTitan are both designed to help you manage daily operations. But, as a leading Service Fusion and ServiceTitan alternative, Jobber offers a number of features that can help your home service business run more smoothly, not just for you, but for your customers as well.

We’ve taken a detailed look at a handful of key features across each solution: quoting, online customer portal, invoicing, and online payments.

Quoting

Service Fusion

Service Fusion makes it easy for you to create accurate quotes by pre-populating line items for products and services. However, it doesn’t automatically follow up on unanswered quotes, so potential customers may fall through the cracks. 

ServiceTitan

ServiceTitan helps you create professional quotes with custom templates and optional line items. But, like Service Fusion, it doesn’t provide the automated quote follow-ups you need to keep work moving forward.

Jobber

Jobber takes your service quotes to the next level, with professional templates, add-on packages and images, and consumer financing options. 

Quotes in Jobber are professionally designed and interactive, allowing customers to add on services and approve the updated total. And they’re a breeze to create as well, with Jobber helping you set the perfect price every time.

Jobber’s consumer financing, powered by Wisetack, is the competitive edge you need to win more jobs at a bigger price. Help your customers get what they want now, but pay over time with fast, easy, and paperless customer-friendly financing on quotes, while you get paid worry-free and upfront.

Plus, with Jobber’s automated quote follow-ups, you automatically send a follow-up to customers you haven’t heard back from, so you can be sure you’re never leaving work on the table. When they’re ready, customers can visit the online customer portal to easily approve, pay a deposit, or provide a signature.

Plus, Jobber automatic sends follow-up messages to customers who haven’t responded to your quote so you can make sure you’re never leaving work on the table. Automated messaging in Jobber helps improve your win rate and keep jobs moving forward.

Online Customer Portal

Service Fusion

Service Fusion’s customer portal lets your customers update contact information, submit work-related photos, and request work. However, they won’t be able to pay invoices directly in the online portal, at their own convenience. 

The online customer portal is also an add-on feature that’s not included with standard packages—so you’ll pay more to offer a better customer experience.

ServiceTitan

ServiceTitan’s online customer portal lets your customers review important information about service history and outstanding invoices, and request new appointments. It can also be set up so customers can make payments directly through the portal. 

Jobber

Jobber’s online customer portal gives your customers 24/7 access to all the information they need. This self-serve portal lets them request work, approve quotes, review the details of upcoming jobs, make online payments, and refer friends and family to your business.

Jobber ensures your customers get the convenient, professional experience they expect, so you can focus on delivering a quality service.

Invoicing

Service Fusion

Service Fusion lets you create invoices and send individual and bulk invoices to your customers.  However, to connect the invoicing feature to online payments, you need to pay for the FusionPay add-on service. Service Fusion also doesn’t offer automated invoice follow-ups, so you’ll spend more time chasing customers to pay overdue invoices. 

ServiceTitan

ServiceTitan provides you with an invoice generator tool, so you and your team can quickly turn job details into a professional invoice complete with a payment request and link. Unfortunately, ServiceTitan also doesn’t send automatic reminders for unpaid invoices, so you’ll have to follow-up manually. 

Jobber

Not only does Jobber give you custom templates, but it also helps you send batch deliveries, tracks the status of all invoices, and sends automated email and SMS follow-ups for outstanding invoices. 

Batch invoicing with Jobber keeps you from falling behind. Simply select the jobs you need to create invoices for, and send them off to customers in a few clicks. Plus, the invoice tracking and reminder feature gives you complete view of invoices statuses at-a-glance.

Jobber’s automated invoice messages take the hassle of manual follow-up and chasing down clients off your plate. So you can stop chasing payments, get paid faster, and focus on the work that really matters.

Online Payments

Service Fusion

Service Fusion makes it easy for your customers to pay online by credit, debit, and ACH bank payments.

However, Service Fusion doesn’t provide a mobile card reader to collect payment on the spot with one tap.  It also doesn’t provide instant payouts that makes managing your cash flow easier. 

ServiceTitan

ServiceTitan lets you accept online customer payments through credit card, bank transfer, and even a mobile card reader. But ServiceTitan only provides next-day payouts, so you still have to wait 24-hour before accessing funds to improve your cash flow.

Jobber

Jobber gives your customers all the online payment processing options they need,  accepting online card payments, ACH bank payments, and in-person transactions through a mobile card reader. It even lets you set up automatic payments with repeat customers, so you get paid without lifting a finger. 

Checked box within Jobber's invoice settings to auto invoice and charge the clients credit card on file.

Jobber also gives you immediate access to your hard-earned money via instant payouts—no more waiting for that two-day window. Plus, encourage your customers to reward your excellent service by including a tip option on invoices.

Integrations built for your workflow

You make your money working on site across multiple projects. Switching between different applications for admin work is a waste of precious time you’ll never get back. 

Jobber saves you time by seamlessly integrating with your favorite apps and software so you can run your business better and achieve your milestones.

QuickBooks Online

QuickBooks Online is a complete cloud-based accounting solution. QuickBooks Online saves you time on bookkeeping, reporting, and financial management. Jobber, Service Fusion and ServiceTitan all have a QuickBooks Online integration. 

Mailchimp

Attract more customers with ready-to-run email marketing campaigns, postcards, Facebook ads, and more. Service Fusion and Jobber integrate with MailChimp, but ServiceTitan doesn’t.

Zapier

Save time when you move info automatically between Jobber and 1,500+ web apps. Jobber,  Service Fusion and ServiceTitan all have a Zapier integration.

FleetSharp

Optimize your field operations with live GPS tracking and know where your team is in real-time. Service Fusion and Jobber integrate with FleetSharp, while ServiceTitan doesn’t.

Service Fusion app reviews, ServiceTitan app reviews, and Jobber app reviews

If you’re looking for Service Fusion reviews and ServiceTitan reviews, make sure to look on trustworthy sites like GetApp or Capterra. For real user reviews of the Service Fusion app and ServiceTitan app, check out the App Store or Google Play Store.

As of this writing, the Service Fusion app has 418 reviews on the Google Play store and 126 reviews on the Apple App Store, the ServiceTitan app has 701 reviews on the Google Play store and 58 reviews on the Apple App Store, and the Jobber mobile app has 2.85K mobile app reviews on the Google Play store, and 962 reviews on the App Store.

Service Fusion pricing, ServiceTitan pricing, and Jobber pricing

Service Fusion’s website provides transparent pricing about its 3 packages—Starter, Plus, and Pro. It  also offers a discount if you opt for annual payment instead of monthly. You can also book a free demo for any package, but you need to fill out a contact form and talk to the sales team first. 

The ServiceTitan website does not provide transparent pricing on the 3 packages it offers—Starter, Essentials, and The Works. You need to request the pricing and go through a demo with the sales team before getting the price or trying it out for yourself. 

Jobber offers a 14-day free trial for you to try out the software before making a commitment  and four flexible, affordable, and transparent plans with robust features suitable for any stage of your business. You also have the option of monthly or annual payment, with the latter earning you savings of up $100 per month. 

You can check Jobber’s plans and pricing on the website and test the product before making a final decision. Or speak with the sales team if you’d like to talk to someone about which plan is best for you.

Why home service businesses choose Jobber over Service Fusion & ServiceTitan

Over 200,000 home service pros choose Jobber because it helps home service run smoothly for you, your team, and your customers.

Here are the top reasons why businesses choose Jobber over Service Fusion and ServiceTitan:

✅ Controls your entire operations in one place—quoting, scheduling, invoicing, and payments.

✅ Impresses customers with 24/7 access to a convenient, professional online customer portal to request work, approve quotes, and make payments.

✅ Saves business owners who use it to run their business 7 hours a week on average.

Jobber is a leading Service Fusion alternative and ServiceTitan alternative with all the features you need, demonstrating its commitment to the growth of your business through incredible customer service and award-winning, 1:1 product coaching.

All Jobber customers enjoy unlimited phone, in-app chat, and email support. You typically speak to a real person within 2-5 minutes. 

Service Fusion customers only have two options for support—email and phone. With no live chat option,  you may have to wait longer than necessary, even for simple fixes. 

ServiceTitan customers can access support through phone, email, or live chat, but there are no estimates about wait times on its website.

Testimonial

See what customers say about Jobber