Software Comparison

Jobber vs. Joist – Which is Best for Running Your Business?

Which is a better management software for your home service business: Jobber or Joist? Find out how their features compare so you can choose and grow your business with the best solution.

Jobber and Joist are popular service management tools that home service providers use to run their business. 

Joist focuses mainly on project management specifically for contractors, with a focus on quoting, invoicing, and payment-processing tools. 

Jobber helps home service run smoothly not just for you, but for your customers and your team as well. In addition to quoting, invoicing and payments, Jobber makes it easy to manage your schedule, track your team, and quickly access job details, checklists, and photos from the field.

For your customers, a 24/7 online portal makes it easy for them to request work, approve quotes and make payments. And automated customer reminders and follow-ups save time and avoid miscommunication.

Below are the features that make Jobber the perfect Joist alternative.

Feature Comparison

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Customer Management

Track all your customer info, so you and your team can deliver personalized service that makes every customer feel like they’re your #1.

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24/7 customer self-serve portal that lets your customers request work, confirm appointment details, approve quotes and pay invoices online.

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Book new customers with less effort through your website or Google search, without wasting any time playing phone tag.

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Keep customers in the loop with automated emails and text messages, so you can spend more time on productive work.

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Job Tracking

Schedule and assign jobs to you or your team faster,  avoid booking conflicts, reschedule and reassign work to your crew, and instantly notify them of schedule changes. 

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Reduce overhead costs, map one-off or recurring jobs for all of your crews, and optimize routes in a matter of seconds.

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Get a clear picture of your team’s whereabouts while they are on the move and assign jobs to the closest member around that location.

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Create detailed one-off or recurring job requests and track important job details in one place, so your team can access them on the go. 

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Create checklists that set your team up for success, keep them accountable, and ensure consistent performance for all jobs done. 

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Get accurate information on how much time your team spends on each job.

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Save time tracking business expenses wherever you and your team are, so everyone knows how much was spent on each job.

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Quoting

Create, send, and track professional quotes your customers can understand and approve easily. 

Only Jobber lets you add optional add-ons and packages, and allows your clients to easily approve quotes online, 24/7.

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Limited

Sell higher-value jobs and packages by letting your customers pay over time.

Jobber users increase sales by up to 20% when they offer consumer financing on their quotes.

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Invoicing and payments

Create professional invoices and collect online payments. 

Only Jobber lets you batch invoice, collect tips, and automatically follow up with customers on overdue payments without lifting a finger.

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Manage payments and work in one place you work, so you don’t miss a thing. 

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Let customers pay you on the spot with one tap and avoid manually entering your client’s credit card information.

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Get paid instantly so you can have money to pay your bills, buy more materials, and more. 

With Jobber, instant payouts can be deposited into your bank account in minutes. Joist’s fast payouts take up to two days. 

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Limited

Setup and Integrations

Integrate with your favorite home service apps and software to do more with your business.

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Sync customer information, invoice, payment details, and important business info between Jobber and QuickBooks Online to avoid manual entry errors. 

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Connect your MailChimp account and sync your new and existing customer details so you can start creating marketing campaigns.

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Automate repetitive workflows and connect with 2,000+ apps.

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Additional Features

Unlimited live chat, phone, and email support. 

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Access to a private group of home service business entrepreneurs to share advice, ask questions, learn new things—and overall, feel supported by others who get what they’re building.

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Make fast and accurate scheduling decisions while on the go via iOS and Android app. Track your team’s progress, communicate with customers, create/send invoices, and record important notes to ensure customer satisfaction.

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Find out how your field service business is really doing. Customize your reports so you see the information that is most important to you, and view in-product, or export to Excel or CSV files.

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What can Jobber do vs. Joist?

Growing a home service business is challenging, especially with customers used to the speed and convenience of digital products. You need a solution that provides a quality experience for your customers while letting you focus on getting the job done, and, most importantly, getting paid.

Jobber and Joist both provide your business with a digital command center. But how exactly will they help your business grow? We’ve taken a detailed look at four features: scheduling and dispatching, quoting and invoicing, credit card payments, CRM, and customer support.

Jobber helps home service run smoothly for you and your customers, which is why top-rated home service businesses trust Jobber. See what you can do with these popular features or explore more options on Jobber’s other pricing plans.

Scheduling and dispatching

Scheduling your projects and distributing work across your team is a key part of running a home service business. Only Jobber lets you schedule work and communicate it to your customers and crew with just a few clicks.

Running a successful home service business goes far beyond just quoting and invoicing. Jobber lets you schedule teams, send appointment reminders, and reference job details on the go. Joist doesn’t offer any scheduling features. Joist users still rely on pen & paper methods, or hopping across multiple apps, to manage that work. That’s exactly the kind of headache-causing work that makes it difficult for service providers to stay organized and scale.

With Jobber, your team receives push notifications when there’s been a change to their schedule. This way, you spend less time communicating changes with your team, and can focus on other areas of your business. 

Plus, Jobber automatically sends appointment reminders to clients in advance of your visit, so you can reduce no-shows and keep customers informed.

Job management

Both Jobber and Joist let you send and manage your invoices and quotes within the tool, keeping your business organized while providing excellent customer service.

But Jobber helps you go the extra mile by providing a seamless workflow throughout the entirety of your projects—from the initial quote to the final invoice and payment. It makes your life easier, so you can focus on providing top-notch services. 

See what that process looks like here.

Jobber also simplifies your administrative workflow with automation. 

With one click, you can carry over details from the customer’s work request into a job to be scheduled. This key feature isn’t available with Joist.

Jobber sends automated email and text reminders to prospects who haven’t approved quotes and customers who have unpaid invoices. These reminders make sure you’re never leaving work on the table and help you get paid faster. Unlike Joist, Jobber saves you from spending valuable work time on correspondence with customers.

Finally, Jobber provides optional add-ons, packages, and images to quotes—giving customers the option to select a service package that best suits their needs. It’s a simple addition with the potential to increase your service revenue by up to 35%.

Example of a professional quote with optional packages made in Jobber

Credit card payments 

Both Jobber and Joist accept credit card payments. However, Jobber’s online payment system is designed to meet the needs of any customer, while Joist’s payment system is powered by PayPal and therefore limited to the capabilities of a third-party app.

Jobber is also designed with instant payouts in mind. The mobile card reader lets customers pay you on the spot—no need to chase them down at a later date. Plus, it only costs 1% of the total fee—no major hidden charges taking a bite out of your profits. 

Powerful CRM

Joist offers a CRM that performs a set number of standard business-related tasks, including anytime access to customer info, automated messaging and invoicing, and notifications when clients open or respond to messages. 

Jobber’s CRM also provides round-the-clock access to important client details—whether you’re at the office or on-site. The powerful and fully customizable CRM helps you keep track of important client details via mobile app or desktop.

Plus, Jobber provides full billing and invoice history, a search feature for client information, and the ability to attach PDFs, notes, and photos to accounts—so you never mix up or forget customer information. You can also integrate the CRM with Mailchimp to manage and respond to leads even faster.

Jobber CRM - Customer details screen
Keep your client info at your fingertips. Jobber’s CRM offers detailed client and property views right in the app.

Award-winning support on every plan 

Both Jobber and Joist provide customer support, but Joist’s service team doesn’t compare to the level of high-quality service offered by Jobber. 

Jobber strives to transform how service is delivered to hardworking customers, providing unlimited access to phone, in-app chat, and email support. Need to call the Jobber support team? You can expect to speak to someone within an average of 2-5 minutes. 

The Jobber support team understands how aggravating it is to sit on hold for 40 minutes only to hang up because of your other priorities, which is why the waiting period is so short.  With Joist, even though you have no phone support and are limited to online-only communications, there is a waiting period.

Integrations built for your workflow

You make your money working on-site across multiple projects. Switching between different applications for admin work is a waste of precious time you’ll never get back. 

Unlike other platforms, Jobber saves you time by seamlessly integrating with your favorite apps and software so you can run your business better and achieve your milestones.

QuickBooks Online

QuickBooks Online is a complete cloud-based accounting solution. QBO saves you time on bookkeeping, reporting, and financial management. Both Jobber and Joist offer a QBO integration.

Mailchimp

Attract more customers with ready-to-run email marketing campaigns, postcards, Facebook ads, and more. Only Jobber integrates with Mailchimp.

Zapier

Save time when you move info automatically between Jobber and 1,500+ web apps. Joist does not integrate with Zapier.

FleetSharp

Optimize your field operations with live GPS tracking and know where your team is in real-time. Only Jobber integrates with Fleetsharp.

Why home service businesses choose Jobber over Joist

Over 200,000 home service pros choose Jobber over Joist because it helps home service run smoothly for you, your team, and your customers.

Here are the top reasons why businesses choose Jobber.

✅ Creates quotes and invoices in a single workflow, increasing productivity

✅ Organizes business operations with easy scheduling, quoting, invoicing, and fast payment

✅ Allows clients to request jobs that need to be done with convenient online booking

✅ Offers award-winning support via live chat or telephone

Jobber is a leading Joist alternative with all the features you need, demonstrating its commitment to your business’ growth with incredible customer service and award-winning 1:1 product coaching.

All Jobber customers enjoy unlimited phone, in-app chat, and email support. You typically speak to a real person within 2-5 minutes. 

Phone support is not available at Joist. Support is only available via their website and by email. There is a waiting period regardless of how you contact them.  

Testimonial

See what customers say about Jobber