Customer Communication Management

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Keep your clients in the loop before, during, and after the work.

Use two-way text messaging to instantly communicate with your clients, or customize and automate notifications to get more time back in your day.

APPOINTMENT REMINDER TEXTS AND EMAILS

Remind clients of upcoming service appointments with Jobber’s customizable automated email and text message reminders.

Schedule an email a week before a visit, and a text message the day before—whatever works best for your workflow.

Clients can view which staff will be visiting their property, check their appointment details in client hub, and confirm or request a change if necessary.

On my way text messages

Your team can use the Jobber app to send clients text messages letting them know when they’re on their way to a job, or if they’re running late.

Send a standardized message that includes your business phone number. Your team members can share their name, and select how much time it will take to arrive.

Spend more time on actual work and less time coordinating and fixing miscommunication.

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ALL THE FEATURES, ALL THE SUPPORT, AND NO CREDIT CARD REQUIRED.

Client Follow Ups

Automatically send custom follow-up emails to rebook appointments, request feedback using surveys, or simply say thank you after every job.

Identify happy customers so you can ask them to leave a review on your favourite business review website.

Appointments Details

Your clients can access appointment details such as date, time, and address of their past and upcoming appointments in client hub.

They’ll also see the name and photo of any team members assigned to the work.

You’ll look professional, and everyone will be on the same page.

Quote Follow-ups

Win more work with less effort, by sending automatic follow up messages to clients about quotes you haven’t heard back on. Email and text message follow-ups will help proposals close themselves.

In Jobber, you can customize your follow-ups so that they work seamlessly with your sales process. Change the email and text message templates, pick the number of follow up messages sent, and on what days/times you’d like them to be sent.

Quote follow-ups are available on Grow Plans. Visit pricing.

LEARN MORE ABOUT CLIENT HUB
OFFER 24/7 CUSTOMER SERVICE AND CONVENIENCE—ALL OF IT IS AUTOMATED

EMAIL TEMPLATES

Look more professional than ever with email templates that feature your company’s branding.

Change and customize the template to suit your needs, and track all your emails right in Jobber:

  • Offer personalized promotions
  • Follow up on unapproved quotes
  • Send out client-satisfaction surveys
  • Follow up on client satisfaction surveys
  • Have a clear record of when an email was sent, who sent it, and if your client opened it

Two-Way Text Messaging *

Manage your conversations in a single place. Send personalized messages to build strong customer relationships, and earn your clients’ trust with fast, responsive communication.

*Available in the US & Canada Only.

Frequently Asked Questions

Absolutely. Mobile field service management lets you to manage your client communication, team, and operations from anywhere. Jobber’s mobile app gives your technicians access to their schedules, work order information, quotes, and turn-by-turn directions to their next job, anytime and from any phone or tablet device.
When you’re able to remind your clients about their appointments in advance, you’re able to reduce roadblocks that might prevent your team from doing their job. For example, sending your client a text to remind them to unlock their door, keep the dog in the house, or have the materials they promised for you ready when you arrive can speed up service, and keep everyone happy and on track.
Everything is about follow-up. Sending emails and texts demonstrates your capability and professionalism. If you follow-up immediately with a customer, saying, “hey, how did you we do? Are you happy? If you’re not, we’re willing to make you happy.” It helps build your client’s confidence in you, and it shows them that you really care about their satisfaction.
Yes! Absolutely. We provide your team with a template that you can use as is, or modify to your liking so it matches your needs and intent.
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