Jobber vs. Kickserv – Which is Best for Running Your Business?
Which is better management software for your home service business: Jobber or Kickserv? Find out how their features compare so you can choose and run your business with the best solution.
Jobber and Kickserv are business management tools that help service pros across industries improve the efficiency of their operations and deliver a quality customer experience.
Kickserv provides features that help businesses manage customers, schedule jobs, and get paid quickly. However, the main difference between Jobber and Kickserv is that Kickserv doesn’t offer two-way messaging or automated follow-ups like Jobber, so customers might fall through the cracks.
Jobber provides a complete feature set to control your entire operations in one place—quoting, scheduling, invoicing, and payments. Business owners who use Jobber save seven hours a week on average, which is why it’s trusted by over 200,000 home service pros.
Let’s look at the specific features and services offered by Kickserv and Jobber to determine which is better for your business.
Feature Comparison
Customer Management
Track all your customer info, so you and your team can deliver personalized service that makes every customer feel like they’re your #1.
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24/7 customer self-serve portal that lets your customers request work, confirm appointment details, approve quotes, and pay invoices online.
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Book new customers with less effort through your website or Google search, without wasting any time playing phone tag.
Kickserv offers online booking, but only through their online customer portal, so potential customers don’t get the convenience of booking through your social media, or even the Google results page.
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Limited
Keep customers in the loop with automated emails and text messages, so you can spend more time on productive work.
Kickserv provides some tools for automated customer communication, but doesn’t offer two-way text messaging, so customers get an impersonal experience.
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Limited
Job Tracking
Schedule and assign jobs to you or your team faster, avoid booking conflicts, reschedule and reassign work to your crew, and instantly notify them of schedule changes.
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Reduce overhead costs, map one-off or recurring jobs for all of your crews, and optimize routes in a matter of seconds.
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Get a clear picture of your team’s whereabouts while they are on the move and assign jobs to the closest member around that location.
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Create detailed one-off or recurring job requests and track important job details in one place, so your team can access them on the go.
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Create checklists that set your team up for success, keep them accountable, and ensure consistent performance for all jobs done.
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Save time tracking business expenses wherever you and your team are, so everyone knows how much was spent on each job.
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Quoting
Create, send, and track professional quotes your customers can understand and approve easily.
Jobber lets you automatically send customized email or text follow-ups to customers you haven’t heard back from, so you can be sure you’re never leaving work on the table.
Kickserv notifies you about any estimates that haven’t received a view or customer reply, but doesn’t automatically remind the customer, so you’ll still have to follow-up manually.
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Limited
Sell higher-value jobs and packages by letting your customers pay over time, with payment plans ranging from 3 to 60 months, and monthly payments at rates as low as 0%.
Jobber users increase sales up to 20% when they offer consumer financing on their quotes.
Kickserv’s customer financing option only allows for 4 interest-free payments with rates at 5.99%, which may not be suitable for all customers.
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Limited
Invoicing and payments
Create professional invoices, batch invoices, collect automatic payments and send automatic invoice follow-ups right from the app.
KickServ can remind you if an invoice is outstanding, but it doesn’t send reminders to your customer, so you will still need to follow-up with them manually.
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Limited
Get paid out instantly, so you can have money to pay your bills, buy more materials, and more.
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Setup and Integrations
Sync customer information, invoice, payment details, and important business info between Jobber and QuickBooks Online to avoid manual entry errors.
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Build brand awareness, promote new services or deals, and stay top-of-mind with professional email and postcard marketing campaigns.
Kickserv does offer email marketing, but can’t help you create physical promotional products like postcards that make your brand even more memorable.
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Limited
Additional Features
Enjoy unlimited live chat, phone, and email support.
Kickserv provides product support through email and phone, but its response times are uncertain, and customers may not receive immediate assistance. It also doesn’t offer a live chat feature, which can hinder real-time communication with the support team.
Jobber offers live support within minutes via phone, email, or live chat with a real person.
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Limited
Access to a private group of home service business entrepreneurs to share advice, ask questions, learn new things—and overall, feel supported by others who get what they’re building.
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Make fast and accurate scheduling decisions while on the go via iOS and Android app. Track your team’s progress, communicate with customers, create/send invoices, and record important notes to ensure customer satisfaction.
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Find out how your field service business is really doing. Customize your reports so you see the information that is most important to you, and view in-product, or export to Excel or CSV files.
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Jobber Reviews
What can Jobber do vs. Kickserv?
Running a home service business is challenging. You want to deliver the best customer experience, but administrative and operational tasks can get in the way. You need a solution that helps the entire job run smoothly, from quoting and scheduling through to payment.
Jobber and Kickserv are both designed to help you manage daily operations. But, as a leading Kickserv alternative, Jobber offers a number of features that can help your home service business run more smoothly, not just for you, but for your customers as well.
We’ve taken a detailed look at 3 key features: mobile app, always-on communication, and online payments.
Mobile app
Kickserv and Jobber each offer mobile apps that give you and your team access to important business management features while on the go.
Both mobile apps are available across iOS and Android, letting you track jobs, employees time, quotes, and invoices. Plus, you can record important client details and collect customer signatures and payments.
The award-winning Jobber app offers a more robust set of features, including GPS and expense tracking. This lets you keep a closer eye on your team, so you can optimize routing and project profitability. Plus, any scheduling or dispatching changes will be sent out to your team via push notifications, so everyone is always on the same page.
Always-on communications
Jobber and Kickserv both offer customer communication features like automated appointment reminder emails and on-my-way messages to ensure that customers are always in the loop on all service-related activities.
However, with Kickserv, your customers can only access on-my-way messages through email or the online customer portal. So, instead of also having the convenience of receiving instant updates via text, your customers will be limited to those two channels.
Jobber provides you and your team with automated communication features that let you send appointment reminders, on-my-way messages, and follow-ups via text or email. It also sends automated quote follow-ups to make sure you’re not leaving work on the table and invoice follow-ups to get you paid faster.
Jobber also has two-way text messaging that helps you earn customer trust with fast, responsive communication—you and your team can text with customers while on the go, knowing that the conversations will be stored for future reference. These features are a major reason why businesses using Jobber earn an average customer approval rating of 9/10 and have 2x as many repeat customers as their competition.
Online payments
Kickserv and Jobber both offer features for convenient online payment experiences—from credit cards to online bank payments. They also provide instant payouts, so you can spend less time managing cash flow and more time focusing on your work.
Jobber also offers additional features, like automatic payment and tip collection, which aren’t available with Kickserv. Automatic payments are perfect for recurring jobs, letting you process customer credit cards without lifting a finger. The tip feature lets customers reward you and your team for excellent service; customers include an average tip of 15% on their online payments.
Jobber also offers a card reader, giving your customers the opportunity to pay you in person and eliminating the need for you to circle back for payments at a later time.
Integrations built for your workflow
Switching between different applications for admin work is a waste of precious time you’re never going to get back.
Jobber saves you time by seamlessly integrating with your favorite apps and software, so you can run your business better and achieve your milestones.
QuickBooks Online
QuickBooks Online (QBO) is a complete cloud-based accounting solution. QBO saves you time on bookkeeping, reporting, and financial management. Kickserv also has a QBO integration.
Mailchimp
Attract more customers with ready-to-run email marketing campaigns, postcards, Facebook ads, and more. Kickserv also has a Mailchimp integration.
Zapier
Save time when you move info automatically between Jobber and 1,500+ web apps.
FleetSharp
Optimize your field operations with live GPS tracking, and know where your team is in real-time.
Jobber pricing vs. Kickserv pricing
Jobber and Kickserv both provide transparent pricing on their websites. Both offer monthly and annual payment options across their different plans, with Kickserv’s annual plans saving you 20% and Jobber’s saving you 30-35%.
Additionally, Jobber provides a 14-day free trial. So, not only can you see Jobber’s plans and pricing on the website, but you can also test the product for 2 weeks before you fully commit. Plus, you can always speak with the sales team if you’d like to talk to someone about which plan is best for you.
Kickserv does offer a free plan for their platform, but it is missing key features like automated messaging, time tracking, and QuickBooks integrations.
Why home service businesses choose Jobber over Kickserv
Over 200,000 home service pros choose Jobber because it helps home service run smoothly for you, your team, and your customers.
Here are the top reasons why businesses choose Jobber:
✅Simplifies quoting, scheduling, and invoicing with its award-winning mobile app.
✅Saves time and avoids miscommunication with automated customer reminders and follow-ups.
✅Saves business owners up to 7 hours in administrative work every week.
Jobber is a leading Kickserv alternative with all the features you need, demonstrating its commitment to your business’s growth with incredible customer service and award-winning 1:1 product coaching.
All Jobber customers enjoy unlimited phone, in-app chat, and email support. You typically speak to a real person within 2-5 minutes.
Kickserv support team offers email, chat, and phone support, but their online training program is an add-on service that costs $199.