Jobber vs. ServiceTitan – Which is Best for Running Your Business?

What can Jobber do vs. ServiceTitan?

Running a home service business is challenging – you want to deliver the best customer experience, but daily administrative and operational tasks can get in the way.

You need a solution that provides a quality experience for your customers, lets you focus on getting the job done and getting paid.

Jobber and ServiceTitan both provide your business with a digital command center. Jobber’s easy-to-use software powers your sales, operations, and customer service, which is why top-rated home service businesses trust Jobber. 

But how, exactly, can they help you run your business more smoothly? We’ve taken a detailed look at four features: automatic quote and invoice follow-ups, scheduling and dispatching, customer portal, and client support.

Automatic quote and invoice follow-ups

Both Jobber and ServiceTitan help you send and manage quotes and invoices. But only Jobber creates a seamless flow from initial request to the final payment with automated follow-up messages, like payment reminders. That means you can confidently speed up and manage cash flow without chasing or missing out on payment.

With ServiceTitan, you’ll need to set aside a certain portion of your valuable time to remind customers about quotes and invoices.

With automated quote follow-ups, Jobber automatically sends a follow-up to customers you haven’t heard back from, so you can be sure you’re never leaving work on the table. When they’re ready, customers can visit the client hub to easily approve, pay a deposit, or provide a signature.

Jobber also sends automated email and SMS follow-ups for outstanding invoices, so you get paid faster without having to hassle your clients. You can see invoice follow-ups in action in this video.

Scheduling and dispatching

Jobber and ServiceTitan provide features that help you schedule jobs and dispatch your team more easily. Both platforms offer multiple views that allow you to visualize your team’s trips and exact location, and create optimized routes. This lets you improve fuel-efficiency or get a quick rundown of the day’s schedule, so you can track progress and get ahead of any delays. 

With Jobber, your clients can request a service through your website, social media, or directly from Google Search, any time that’s convenient for them. You’ll receive a notification of their desired timeline, letting you confirm dates that work best for you and giving you complete control over your calendar. 

Online customer portal

Both ServiceTitan and Jobber provide an online customer portal, so you can give customers 24/7 access to the information they need.

Known as the client hub, Jobber’s service portal lets customers request work, approve quotes, confirm appointments, make payments, and even refer their friends. No more playing phone tag—Jobber helps you provide quality customer experiences, building the loyalty you need to keep clientele coming back.

Award-winning support on every plan 

The sole purpose of Jobber’s award-winning customer service team is to help you use the tool to grow your business. From unlimited phone, in-app chat, and email support, to extensive 1-to-1 training, our team is available seven days a week.

ServiceTitan offers onboarding and training, but after that you’re on your own. They don’t provide ongoing training support, so you need to dedicate your own time to learning.

ServiceTitan’s support is also limited on weekends, with shorter hours on Saturday and no coverage on Weekends.

Integrations built for your workflow

You make your money working on-site across multiple projects. Switching between different applications for admin work is a waste of precious time you’ll never get back. 

Unlike other platforms, Jobber saves you time by seamlessly integrating with your favorite apps and software so you can run your business better and achieve your milestones.

QuickBooks Online

QuickBooks Online is a complete cloud-based accounting solution that saves you time on bookkeeping, reporting, and financial management.

Mailchimp

Attract more customers with ready-to-run email marketing campaigns, postcards, Facebook ads, and more.

Zapier

Save time when you move info automatically between Jobber and 1,500+ web apps.

FleetSharp

Optimize your field operations with live GPS tracking and know where your team is in real-time.

ServiceTitan app reviews vs Jobber

If you’re looking for ServiceTitan reviews, make sure to look on trustworthy sites like GetApp or Capterra. For real user reviews of the ServiceTitan app, check out the App Store or Google Play Store.

As of writing, the ServiceTitan app has 640 reviews on the Google Play store and 54 reviews on the App Store. Jobber’s mobile app has 2K mobile app reviews on the Google Play store, and 1.7K reviews on the App Store.

Why home service businesses choose Jobber over ServiceTitan

Over 200,000 home service pros choose Jobber over ServiceTitan because it helps home service run smoothly for you, your team, and your customers.

Here are the top reasons why businesses choose Jobber.

✅ Creates quotes and invoices in a single workflow, increasing productivity

✅ Organizes business operations with easy scheduling, quoting, invoicing, and fast payment

✅ Allows clients to request jobs that need to be done with convenient online booking

✅ Offers award-winning support via live chat or telephone

Jobber is a leading ServiceTitan alternative with all the features you need, demonstrating its commitment to your business’ growth with incredible customer service and award-winning 1:1 product coaching.

With ServiceTitan, you won’t get the same level of dedicated product support and training you need to maximize the ROI of your field management software. The Jobber team is with you every step of the way.

All Jobber customers enjoy unlimited phone, in-app chat, and email support. When you call, you typically speak to a real person within 2-5 minutes.