Software Comparison

Jobber vs. ServiceTitan – Which is Best for Running Your Business?

Which is a better management software for your home service business: Jobber or ServiceTitan? Find out how their features compare so you can choose and run your business with the best solution.

Software Comparison: Field Service Software

Jobber and ServiceTitan are field service software tools used by hundreds of thousands of service professionals who manage business operations and customer relationships.

Jobber helps home service run smoothly not just for you, but for your customers and your team as well. Jobber provides automatic quote and invoice follow-ups, a customer portal, and 24/7 customer support, making it easy to win work and get paid faster.

ServiceTitan has similar features for enterprise service companies, but lacks automated quote and invoice follow-ups, a customer portal, and ongoing training. And only Jobber offers these features on pricing plans designed for any stage of your business.

That’s why over 200,000 home service pros from over 50 industries trust Jobber—double the number of businesses that use ServiceTitan. 

To compare ServiceTitan vs. Jobber, we’ll look at the specific features and services offered by each to determine which is best for your business:

Feature Comparison

ServiceTitan logo in comparison table with Jobber
Customer Management

Track all your customer info, so you and your team can deliver personalized service that makes every customer feel like they’re your #1.

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24/7 customer self-serve portal that lets your customers request work, confirm appointment details, approve quotes and pay invoices online.

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Book new customers with less effort through your website or Google search, without wasting any time playing phone tag.

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Keep customers in the loop with automated emails and text messages, so you can spend more time on productive work.

Only Jobber offers automatic quote and invoice follow-ups.

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Job Tracking

Schedule and assign jobs to you or your team faster,  avoid booking conflicts, reschedule and reassign work to your crew, and instantly notify them of schedule changes. 

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Reduce overhead costs, map one-off or recurring jobs for all of your crews, and optimize routes in a matter of seconds.

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Get a clear picture of your team’s whereabouts while they are on the move and assign jobs to the closest member around that location.

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Create detailed one-off or recurring job requests and track important job details in one place, so your team can access them on the go. 

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Create checklists that set your team up for success, keep them accountable, and ensure consistent performance for all jobs done. 

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Get accurate information on how much time your team spends on each job.

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Save time tracking business expenses wherever you and your team are, so everyone knows how much was spent on each job.

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Quoting

Create, send, and track professional quotes your customers can understand and approve easily. Get templates customized with your company branding that clearly display the details of the work along with images of your products and services, optional line-items, and photos taken at the on-site assessment. 

Only Jobber sends automatic quote follow-ups to customers you haven’t heard back from, so you can be sure you’re never leaving work on the table.

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Sell higher-value jobs and packages by letting your customers pay over time.

Jobber users increase sales by up to 20% when they offer consumer financing on their quotes.

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Invoicing and payments

Create professional invoices and collect online payments. 

Only Jobber lets you automatically follow up with customers on overdue payments without lifting a finger.

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Manage payments and work in one place you work, so you don’t miss a thing. 

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Let customers pay you on the spot with one tap and avoid manually entering your client’s credit card information.

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Get paid instantly so you can have money to pay your bills, buy more materials, and more.  

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Setup and Integrations

Integrate with your favorite home service apps and software to do more with your business.

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Sync customer information, invoice, payment details, and important business info between Jobber and QuickBooks Online to avoid manual entry errors. 

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Connect your MailChimp account and sync your new and existing customer details so you can start creating marketing campaigns.

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Automate repetitive workflows and connect with 2,000+ apps.

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Additional Features

Unlimited live chat, phone, and email support, 7 days a week. 

ServiceTitan offers initial assistance but does not provide the same level of support as you progress past the onboarding stage, and they aren’t open on Sundays.

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Access to a private group of home service business entrepreneurs to share advice, ask questions, learn new things—and overall, feel supported by others who get what they’re building.

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Make fast and accurate scheduling decisions while on the go via iOS and Android app. Track your team’s progress, communicate with customers, create/send invoices, and record important notes to ensure customer satisfaction.

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Find out how your field service business is really doing. Customize your reports so you see the information that is most important to you, and view in-product, or export to Excel or CSV files.

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What can Jobber do vs. ServiceTitan?

Running a home service business is challenging – you want to deliver the best customer experience, but daily administrative and operational tasks can get in the way.

You need a solution that provides a quality experience for your customers, lets you focus on getting the job done and getting paid.

Jobber and ServiceTitan both provide your business with a digital command center. Jobber’s easy-to-use software powers your sales, operations, and customer service, which is why top-rated home service businesses trust Jobber. 

But how, exactly, can they help you run your business more smoothly? We’ve taken a detailed look at four features: automatic quote and invoice follow-ups, scheduling and dispatching, customer portal, and client support.

Automatic quote and invoice follow-ups

Both Jobber and ServiceTitan help you send and manage quotes and invoices. But only Jobber creates a seamless flow from initial request to the final payment with automated follow-up messages, like payment reminders. That means you can confidently speed up and manage cash flow without chasing or missing out on payment.

With ServiceTitan, you’ll need to set aside a certain portion of your valuable time to remind customers about quotes and invoices.

With automated quote follow-ups, Jobber automatically sends a follow-up to customers you haven’t heard back from, so you can be sure you’re never leaving work on the table. When they’re ready, customers can visit the client hub to easily approve, pay a deposit, or provide a signature.

Jobber also sends automated email and SMS follow-ups for outstanding invoices, so you get paid faster without having to hassle your clients. You can see invoice follow-ups in action in this video.

Invoice follow up example
Example of an automatic invoice follow-up, sent using Jobber

Scheduling and dispatching

Jobber and ServiceTitan provide features that help you schedule jobs and dispatch your team more easily. Both platforms offer multiple views that allow you to visualize your team’s trips and exact location, and create optimized routes. This lets you improve fuel-efficiency or get a quick rundown of the day’s schedule, so you can track progress and get ahead of any delays. 

With Jobber, your clients can request a service through your website, social media, or directly from Google Search, any time that’s convenient for them. You’ll receive a notification of their desired timeline, letting you confirm dates that work best for you and giving you complete control over your calendar. 

Online customer portal

Both ServiceTitan and Jobber provide an online customer portal, so you can give customers 24/7 access to the information they need.

Known as the client hub, Jobber’s service portal lets customers request work, approve quotes, confirm appointments, make payments, and even refer their friends. No more playing phone tag—Jobber helps you provide quality customer experiences, building the loyalty you need to keep clientele coming back.

Award-winning support on every plan 

The sole purpose of Jobber’s award-winning customer service team is to help you use the tool to grow your business. From unlimited phone, in-app chat, and email support, to extensive 1-to-1 training, our team is available seven days a week.

ServiceTitan offers onboarding and training, but after that you’re on your own. They don’t provide ongoing training support, so you need to dedicate your own time to learning.

ServiceTitan’s support is also limited on weekends, with shorter hours on Saturday and no coverage on Weekends.

Integrations built for your workflow

You make your money working on-site across multiple projects. Switching between different applications for admin work is a waste of precious time you’ll never get back. 

Unlike other platforms, Jobber saves you time by seamlessly integrating with your favorite apps and software so you can run your business better and achieve your milestones.

QuickBooks Online

QuickBooks Online is a complete cloud-based accounting solution. QBO saves you time on bookkeeping, reporting, and financial management.

Mailchimp

Attract more customers with ready-to-run email marketing campaigns, postcards, Facebook ads, and more.

Zapier

Save time when you move info automatically between Jobber and 1,500+ web apps.

FleetSharp

Optimize your field operations with live GPS tracking and know where your team is in real-time.

Why home service businesses choose Jobber over ServiceTitan

Over 200,000 home service pros choose Jobber over ServiceTitan because it helps home service run smoothly for you, your team, and your customers.

Here are the top reasons why businesses choose Jobber.

✅ Creates quotes and invoices in a single workflow, increasing productivity

✅ Organizes business operations with easy scheduling, quoting, invoicing, and fast payment

✅ Allows clients to request jobs that need to be done with convenient online booking

✅ Offers award-winning support via live chat or telephone

Jobber is a leading ServiceTitan alternative with all the features you need, demonstrating its commitment to your business’ growth with incredible customer service and award-winning 1:1 product coaching.

With ServiceTitan, you won’t get the same level of dedicated product support and training you need to maximize the ROI of your field management software. The Jobber team is with you every step of the way.

All Jobber customers enjoy unlimited phone, in-app chat, and email support. When you call, you typically speak to a real person within 2-5 minutes.

Testimonial

See what customers say about Jobber