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Listening Time S1 – Episode 05 Listening Time 24 Minutes

Offering New Services: When and How to Do It

With Oscar Gil and Kimberly Towers

Episode Overview

In this episode of Masters of Home Service, host Adam Sylvester talks about offering new services—including when and how to do it—with Oscar Gil (R3 Auto Detailing and Detail Groove) and Kimberly Towers (The Red Rose).

Show Notes

– Adding new lines of services: distraction versus opportunity (01:15)

– How to add new lines of services without harming your core service (03:56)

– How Oscar successfully added smoke odor removal to his services (05:53)

– Kimberly’s new scent line service—and no-effort money-maker (07:38)

– Your business is ready when your team is excited (09:53)

– Cross-training and hiring to provide new services (10:50)

– Start by renting what you need to offer a new service (12:13)

– Manage and provide your services more efficiently using Jobber (13:18)

– Should you offer a new service to existing customers or new customers? (14:01)

– How to use subcontractors (and not use them) to provide a new service (15:54)

– Decide what your business does and stay in your lane (18:51)

– Get excellent at your current service before starting something new (20:48)

– TL;DR: Adam’s top takeaways: find the right time, test the service, get outside help (22:25)

About the speakers

HOST

Adam Sylvester

CHARLOTTESVILLE GUTTER PROS AND CHARLOTTESVILLE LAWN CARE

Instagram: @adamsylvester

Adam started Charlottesville Lawn Care in 2013 and Charlottesville Gutter Pros in the fall of 2020, in Charlottesville, VA. He likes to say, “I do gutters and grass! When it rains the grass grows and the gutters leak!” He got into owning his own business because he saw it as a huge opportunity to generate great income while living a life that suited him. He believes that large companies can make a serious impact on their communities and on every individual it touches, and he wanted to build a company that could make a big difference. His sweet spot talent is sales and marketing with a strong passion for building a place his team wants to work. Adam values his employees and loves leading people. While operations and efficiency is not something that comes naturally to him, he is constantly working to improve himself and his business in these areas. 

Guest

OSCAR GIL

R3 auto detailing

Instagram: @detailgroove

Located in Houston, TX, Oscar Gil started R3 Auto Detailing in 2011 to provide premium interior and exterior detailing services to the Greater Houston area. In 2015, he started Detail Grove to help others start and grow their own detailing businesses. Since he was 14 years old, Oscar had always wanted his own business. When he got his first car in 2010 and started to learn how to properly clean and detail it, he realized he could start a business detailing other people’s vehicles as well, and the rest is history. Today, he has a special interest and focuses on search engine optimization (SEO) to generate consistent flow, high-quality leads and sales.

Guest

KIMBERLY TOWERS

THE RED ROSE

Instagram: @TheRedRoseMN
Facebook: @TheRedRoseMN
Website: theredrosemn.com

Kimberly Towers is the owner of The Red Rose, a residential and commercial cleaning company in Minneapolis, MN. In January 2021, after 10 years of work experience in home service, and during an unprecedented pandemic, she took the exciting step into business ownership and bought the company. She is proud to operate a Black-owned business in the Twin Cities that serves the community in a meaningful way. With The Red Rose, Kimberly is able to provide stellar service and create great jobs in a high-performing and enjoyable work environment, while making sure business profits go towards making  positive change in Minneapolis.

About Masters of Home Service

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