Why Do We Want To Help
of the private labour force is employed by small businesses, but only half of those businesses will make it through their first 5 years.
Running a small business today isn’t like it used to be. The way we consume and deliver service is changing rapidly. Technology is evolving. Customers expect more. Small businesses are getting pushed out by larger competitors because process problems are getting in the way and they’re struggling to keep up.
different industries reported that the difference between success and failure came down to 3 things:
- Keeping on top of daily operations and responding to unexpected job changes.
- Adjusting to customer expectations around convenience and expediency.
- Finding a flexible software that fits a specific workflow and is easy to use.
WE KNEW WE COULD HELP
As software developers and tech junkies, we wanted to build a powerful but easy to use system that would automate the day-to-day work of small businesses. For us, success would be helping small business owners move more efficiently, survive changes in the economy, support their families and communities, and WIN at creating something on their own.
In 2011, Jobber was born — the brainchild of 2 software developers and 1 painter.
As Jobber CEO Sam remembers it, “When I met Graham he was struggling with invoicing, scheduling, and keeping track of really important info. He was drowning in paperwork and was getting bogged down with the details that come with running a business. It was the exact situation that many of our customers are in when they come to Jobber. They start a business and take a leap of faith and just do it. That’s a really brave thing to do, and I can tell you from experience how scary it is to be an entrepreneur. Whether it’s software you’re building, or a successful painting company, this is really hard work.”
In 2011, Graham, owner of Painters Enterprise, had 3 employees and worked out of 1 city. He loved running his own painting business but was struggling to keep up with the paperwork, administrative tasks, and data entry that came with running a service business. As Forrest recalls, “We started with a very basic setup that minimized his paperwork problem; getting his invoicing, client records, and team schedules into an online framework that we quickly realized multiple businesses could benefit from. We knew that a lot of the headaches business owners were feeling were shared between industries (scheduling the unexpected, reacting to problems quickly, drowning in paperwork, inability to grow their business, customer expectations, etc). We discovered that fixing a single process problem for one industry consequently fixed the same problem in 100 other industries. That was our aha moment. It wasn’t just about fixing the problems that one business experienced it was about fixing the entire system in which home service businesses operated in.”
We’ve come a long way from our first customer in 2011. Today, we help over 70,000 people like Graham run successful home service businesses. What happened to Graham and Painters Enterprise?
Today, Graham has 4 locations in 3 cities and a team of 16.
He still uses Jobber today.