FREQUENTLY ASKED QUESTIONS

Job by job, we’re transforming the way service is delivered. We’re bringing people and technology together to build stronger communities. Our communities are built on the backs of small businesses, so when small business wins, we all win.

Jobber is an award-winning platform that helps small home services businesses organize their entire operations, from scheduling jobs and managing their crews, to invoicing customers and collecting payments. Unlike manual processes and single feature apps, Jobber’s platform streamlines and automates daily operations, replacing duplicate entry and repetitive tasks with tailored automation.
Jobber is designed specifically for home service businesses in industries such as landscaping and lawn care, painting, residential cleaning, HVAC, general contracting, pest control, tree care, mobile pet services, and snow removal to name just a few. If you operate a business that provides a service to customers at their property, then Jobber is for you!
Because Jobber is web-based, all you need is an internet connection to access the software. You can use Jobber through any web browser, including Google Chrome, Firefox, Safari, Internet Explorer and Opera. Jobber also supports most major smartphone and tablet devices, including Apple iOS, Android, Blackberry, and Windows platforms.
Unlike some of the other products on the market, Jobber is incredibly easy-to-use. While there will always be a bit of a learning curve with any new software, we’ve gone out of our way to ensure that Jobber remains an intuitive and easy-to-use system. Check out Jobber’s Help Center for tutorial videos and full documentation of Jobber’s features. If you have any questions that you can’t find the answer to, drop us a line at [email protected]
Jobber currently supports the English language and the Dollar ($), Euro (€) and British Pound (£) currencies. You can also configure date and time format preferences, as they tend to differ from region to region.
There are no commitments or contracts.

If you sign up for Jobber’s monthly subscription, you can cancel your subscription at any time without penalty. If you sign up for an annual subscription, you are billed for the entire year at the start of your subscription.

There will be no refunds or credits for partial months of service, upgrade or downgrade refunds, or refunds for months unused.

Review our terms of service for more information.
When you’re nearing the end of your trial we’ll send you a reminder to enter your billing information to ensure uninterrupted service. You can enter your billing information under billing info in your account settings. If your account does expire before you enter your billing information don’t worry, nothing will be deleted. You can go into your account settings at any time to enter your info and continue using Jobber.
It’s easy to manage your billing and subscription settings. You can edit your billing info by clicking ‘change billing info’ in the billing section of your account settings.
Yes! Jobber doesn’t store any of your billing information locally. Instead, we make use of a third party service that is independently certified to store sensitive personal information such as credit card and banking information. Your billing details are transferred over an encrypted (SSL) connection to this third party, and all transactions happen directly through them. This is the same level of security used in online banking.
We offer unique plans with different user limits, depending on your business’s needs. You can view all of our plans together on our pricing page.
Jobber is an end-to-end business management system for your home service company. The software handles everything from customer relationship management, to quoting, scheduling, job tracking, invoicing, and a whole lot more. You can read about Jobber’s field service management features here.
Absolutely! You can import your existing customers as a CSV or vCard file. Jobber also synchronizes with QuickBooks Online, so you can import your customers from there as well. Check the Importing & Exporting Documentation for more information.
Your Jobber data is backed up daily. That’s on top of the fact that the infrastructure that Jobber is built on top of is completely redundant and fail safe, in terms of storage and processing. The physical facility that your data is stored in is also extremely secure—you can read more about Amazon Web Services security here: http://aws.amazon.com/security/.
You can specify permissions for each team member with login access to your Jobber account, so that they only have access to view, create and modify the pieces of information you are giving them clearance for.
Jobber is designed with your needs in mind, you’re on the go most of the time and can’t afford to be tied down to your desktop or even your laptop. Jobber brings a powerful suite of features to the business management needs of companies through a mobile solution.
You can find the Jobber app in both the Google Play Store and the iTunes Store.
14-days free. No credit card required.

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