Last Updated Date: September 15, 2022
Copyright Infringement Procedure
For complaints relating to copyright works protected by Canadian copyright laws, Jobber will process and investigate notices of alleged infringement and will take appropriate actions under the Canadian Copyright Modernization Act (“CCMA”) and other applicable intellectual property laws as outlined in Section (i) below.
For complaints relating to copyright works protected by US copyright laws, Jobber will process and investigate notices of alleged infringement and will take appropriate actions under the Digital Millennium Copyright Act (“DMCA”) and other applicable intellectual property laws with respect to any alleged or actual infringement as outlined in Section (ii) below
Jobber follows the CCMA’s notice-and-notice regime when receiving any notice from a copyright holder or their agent claiming infringement of Canadian protected works. Under this regime, Jobber will forward that notice to the user accused of the infringement and will provide the copyright holder with confirmation of the notice’s delivery to that user.
If you are a copyright holder or an agent of a copyright holder and believe that any content displayed or made available through the Services infringes upon your copyright, you may submit a notice by providing our Copyright Agent the following information in writing by email, mail, or fax to Jobber’s Copyright Agent at the contact details at the bottom of this page (Subject line: “CCMA Copyright Request”):
A notification of claimed copyright infringement of US protected works should be emailed, mailed, or faxed to Jobber’s Copyright Agent at the contact details at the bottom of this page (Subject line: “DMCA Takedown Request”). To be effective, the notification must be in writing and contain the following information:
If you believe that your User Content that was removed (or to which access was disabled) is not infringing, or that you have the authorization from the copyright owner, the copyright owner’s agent, or pursuant to the law, to upload and use the content in your User Content, you may send a written counter-notice containing the following information to the Copyright Agent:
If a counter-notice is received by the Copyright Agent, Jobber will send a copy of the counter-notice to the original complaining party informing them that Jobber may replace the removed content or cease disabling it within ten (10) business days. Unless the owner of the applicable copyrighted work or other intellectual property files an action seeking a court order against Jobber or the user, the removed content may be replaced, or access to it restored, within ten (10) to fourteen (14) business days or more after receipt of the counter-notice, at our sole discretion.
In accordance with the DMCA and other applicable law, Jobber has adopted a policy of terminating, in appropriate circumstances and at Jobber’s sole discretion, the accounts of users who are deemed to be repeat infringers. Jobber may also at its sole discretion limit access to the Service and/or terminate the accounts of any users who infringe any intellectual property rights of others, whether or not there is any repeat infringement.
We will respond to any copyright or other intellectual property infringement claims as soon as reasonably practicable.
Contact details for Copyright Agent
Email: [email protected]
Mail: Octopusapp Inc. (d/b/a Jobber), Attn: Legal Department, 10130 103 St NW #300, Edmonton, AB T5J 3N9