Product Updates: Everything Announced at Jobber Now 2024
At Jobber Now, we introduced powerful new tools and features to help home service businesses work smarter, not harder. From securing more jobs to getting real-time business insights, our latest innovations can help transform your business.
Missed our Jobber Now event? Or maybe you’re just looking for a little refresh of what was announced. No problem! We’ve rounded up all the highlights right here.
Jobber Copilot
Available now to users in the US and Canada | Included in all Jobber plans
You can think of Jobber Copilot as your business coach, data analyst, marketing content specialist, and Jobber expert all rolled into one. It was designed specifically with home services pros in mind to help you run and grow your business with less effort.
With Jobber Copilot:
- Make informed business decisions. With instant access to your business data, Jobber Copilot helps you take advantage of growth opportunities and identify inefficiencies you can improve on.
- Get business coaching. Get on-demand strategy suggestions completely customized to your business and actionable advice for any challenges that come your way.
- Save time. Jobber Copilot does time-consuming tasks instantly (like pulling key business metrics), letting you get back to what you do best—your craft.
- Get more out of your marketing. Let Jobber Copilot help you create high-quality written content and marketing strategies tailored to your business.
Through Jobber Copilot, we discovered most of our requests come in on specific days, allowing us to increase ad spend on those days—something we wouldn’t have known without a lot of manual digging.
Marketing Suite
Available now | Add-on service
Attract more customers with tools that make you look like the pro you are. Jobber Marketing Suite gives you all the tools you need to build a strong reputation and secure more work with less effort.
Here’s what’s included in the Jobber Marketing Suite.
Referrals
Word of mouth is the best form of marketing your business can get, and Jobber Referrals makes it easy to set up a successful referral program in no time.
With Jobber Referrals:
- Set up referral campaigns in minutes. Promote your referral program to customers with professional turn-key email campaigns.
- Fuel word of mouth. Incentivize and reward your customers for each successful referral they send your way.
- Automatically track referrals. Know exactly which leads a referral brings in and the resulting revenue.
READ MORE: How to build a customer referral program that will win more clients
Campaigns
Email marketing is a cost-effective way to reach your customers and grow your business. Businesses using Jobber Campaigns see an average revenue growth of 35% year-over-year.
No need for additional email automation platforms or tools—Jobber Campaigns lets you create and send emails right from Jobber.
With Jobber Campaigns:
- Ready-to-use email templates. Easily create email campaigns built for specific goals and customers—including your company branding.
- Target the right clients. Send campaigns to the right customers at the right time with built-in client segmentation.
- Save time with automations. Set email campaigns up once and let them do their thing. Watch your emails bring in new business while you focus on what matters most.
- Track your campaign performance. See which campaigns generate the most revenue.
READ MORE: Email marketing tips and examples
Reviews
90% of customers say reviews influence their decision to hire a service provider. Make it easy for them to leave you a stellar review with Jobber Reviews.
With Jobber Reviews:
- Double your Google reviews. Automatically request a client review when you’re top of mind—right after your customer pays their invoice.
- Respond to reviews faster. Show customers you appreciate their business by responding to their reviews in seconds with the help of suggested responses from the Reviews dashboard.
- Keep on top of your Google rating. Easily track your rating, number of reviews, and requests sent from the Reviews dashboard.
Jobber Website
Available now | Included in all Jobber plans
With a Jobber Website, you can get your business online and in front of customers fast—like set up in a couple of minutes fast.
With a Jobber Website:
- Stand out from the competition. Add details on your business and services, and we’ll generate a site highlighting what sets you apart.
- Generate more leads. Visitors to your site can request an estimate for your services. You can respond to and manage your leads right in Jobber.
- Feature your best reviews. Connect to your Google Business Profile and showcase your recent, glowing customer reviews.
- Monitor your website performance. Track your visitors to see how many become leads and then customers.
The best part is that your Jobber Website is fully hosted for free if you’re a Jobber user.
Marketing insights
Available now | Included in all Jobber plans
Use Jobber’s marketing insights to spend your budget with confidence and understand exactly how your marketing efforts drive your business growth.
With Marketing insights:
- Understand lead source. Track how each customer heard about you on their client profile so you can better allocate your marketing dollars.
- Get a clear view of your marketing impact. See your top customer and revenue sources, and if you’re a Jobber Marketing Suite user, see the impact those tools have on your business.
Jobber AI Receptionist
Limited access beta | Add-on service
Nearly 80% of customers will go with the first responder to their inquiry. So the quickest to respond is the most likely to book the job.
Be the first to reply, even when you’re not working. Jobber AI Receptionist responds, and books appointments for customers via phone or text so that you can provide excellent customer experiences 24/7.
With Jobber AI Receptionist:
- Answer inquiries in real time. Instantly respond to customers in a friendly, professional manner, no matter the time of day.
- Turn leads into customers 24/7. Your AI receptionist collects customer information and job details and schedules appointments any time of day.
- Communicate the way you want. You have control over when and how it responds so that you can fine-tune your customer experiences.
Jobber AI Receptionist is currently in limited access beta. Join the waitlist to get early access.
Custom automation builder
Limited availability Oct 2024 | Available on select plans
The custom automation builder will help streamline client communications and better organize your quoting and invoicing process.
All you have to do is define what triggers the automation, your conditions, and what the automation should do. Then, let Jobber do the rest. For example, if you would like to archive quotes after 90 days of no response:
- Trigger: 90 days after Quotes are Sent
- Condition: Status is Awaiting Response
- Action: Change Quote status to Archived
With custom automation builder:
- Win more work and get paid faster. Remind clients about quotes and outstanding payments through consistent and timely follow-ups.
- Save time on administrative tasks. Automate essential administrative communications tasks to ensure nothing falls through the cracks.
- Run a more efficient business. Set-it-and-forget-it workflows will keep business running smoothly.
Advanced quote customization
Limited access beta | Available with Jobber Grow plans
Create detailed quotes or proposals in minutes with advanced quote customization.
Fully customize your quotes by adding your branding, header and footer images, customer reviews from your Jobber Reviews, related attachments, and an image gallery of your past work.
With advanced quote customization:
- Stand out from the competition. Provide your customers with professional quotes customized with your company’s logo and custom images.
- Showcase your offerings. Add your products and services and include files and photos of past and proposed work.
- Build trust and credibility. Show off your company’s values, mission, accomplishments, certifications, and client reviews.
Advanced quote customization is currently in limited access beta. Join the waitlist to get early access.
Product deep dive
To see these products in action, tune into the product deep dive session from Jobber Now below.
We’re humbled by the 250,000+ home service pros who trust Jobber to run their businesses, and we look forward to continuing to help you take your business forward.
Below is a roundup of the most popular questions from the Jobber Now event.
Jobber Now feature announcement FAQs
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You have complete control over when Jobber AI Receptionist is on or off. You can turn it on so it can take calls and respond to texts when you’re unavailable and turn it off when you’re ready to start your day. You can also switch your AI receptionist on or off for every text conversation to stay in touch with your customers how you want.
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Jobber AI Receptionist uses information from your website and in Jobber to answer your customers’ most common questions. Jobber AI Receptionist can also direct the client to contact you directly if it encounters something it doesn’t know.
You will be able to fine tune its responses based on your needs and have it communicate the way you want.
For example, if you want to let your customers know they are talking to an AI receptionist, you can.
You’ll also be able to see a transcript of every conversation that’s been had.
See what Jobber AI Receptionist can do by trying it for yourself! Join the waitlist to be one of the first to try it. -
Currently, we only support English. However, we are definitely exploring other languages as we make improvements.
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We understand that depending on the type of job, you might not need a fully-detailed quote or proposal. Simply leave sections blank and they will not show up for your client. The new customization features are flexible so you will always have the tools you need to win any job that comes your way.
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You will still have access to quote and invoice follow-ups if they’re included with your plan. The custom automation builder can be used in addition to those follow-ups, or to build more precise and custom automations. For example, automatically archiving quotes that have had no response for more than 30 days.
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Yes, you can customize the message content for each new automation you create so you can be more specific with notifications to clients.
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We take data privacy seriously and adhere to our privacy policy, which outlines how your data is handled. Conversations with Jobber Copilot may be logged for analysis, quality assurance, and security purposes.
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Jobber Copilot differs from ChatGPT because Jobber Copilot was made specifically for home service businesses. Because it’s part of the Jobber software, Jobber Copilot has context, data, and industry expertise that ChatGPT does not have to give you specific and personalized assistance.
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Great to hear that you already have an online presence! Other customers have found the Jobber Website to be a great option for a landing page from their Google Business Profile, social media, or paid advertisements as it’s straightforward, includes all the essentials, and focused on converting leads.
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Jobber provides a free subdomain for your website. If you own a custom domain, you can configure it to direct to your Jobber website’s subdomain but at this point in time, you cannot do this directly in Jobber.
The product teams are working hard to add more capabilities to the product over the coming months. To stay up to date with the latest product updates, visit Jobber Product Updates. -
Once your website is published, it may take a few days to appear in search results. Jobber will automatically add meta tags and descriptions to your website to boost your SEO and help you appear higher in Google’s search results. Your website also includes content like your service area and a list of services you offer in order to help increase your local search ranking.
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You can select your lead source from the options in the dropdown.
Soon, you’ll be able to set custom lead source options, as well. To stay up to date with the latest product updates, visit Jobber Product Updates. -
When sending your referral campaign through the Campaigns tool, you’ll have access to the built-in client segmentation that the tool offers. You can segment your customers by client tags if their job included a specific service or if they had a one-off/recurring job.
For more information on how client segmentation works, check out our Help Center. -
For financial incentives, you can set either a fixed dollar or percentage-based incentive for your customers. You can also choose to run your referral program with no financial incentive at all.
The product teams are working hard to add more capabilities to the product over the coming weeks and months. To stay updated with the latest product updates, visit Jobber Product Updates.
Originally published January, 2024. Last updated October 8, 2024.