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Listening Time 25 Minutes

The Future of AI & Home Service Management: Sit Down with Jobber’s Head of Product

With Jeff Sherlock

Episode Overview

Join Jeff Sherlock, Senior Vice President of Product at Jobber, as he talks about the evolving world of home service tech and customer experiences. Find out how Jobber listens to their customers to revolutionize their software, and catch up on the latest trends shaking up labor and consumer expectations. Hear about the game-changing role of AI, the release of the Spanish language in Jobber, and how online booking is making waves. Plus, there’s a sneak peek at what Jobber has planned for the future. 

Show Notes

– Introduction to the episode and guests (0:35)

– Jeff’s motivations for joining Jobber and his focus on technology for home service business owners (1:15)

– Personal experiences with home service companies influencing decisions at Jobber (1:56)

– How Jobber manages customer feedback (2:41)

– The importance of Jobber being easy to use (5:00)

– Trends in home service, including labor challenges and customer expectations (6:30)

– Using Jobber to provide a convenient customer experience (7:46)

– Jobber’s approach to staying ahead of market trends and user needs (9:15)

– Strategies for successfully onboarding new users on Jobber (10:31)

– Improvements in Jobber’s mobile app and its impact on business operations (12:28)

– Exploring the potential of AI in improving home service businesses (14:37)

– The future of online booking (16:21)

– Integration of online booking with various platforms (18:39)

– Bringing Spanish into the Jobber app (20:38)

– The future of Jobber and upcoming features (21:59)

– Home services won’t be replaced by AI (23:40)

About the speakers

HOST

Adam Sylvester

CHARLOTTESVILLE GUTTER PROS AND CHARLOTTESVILLE LAWN CARE

Website: adamsylvester.com

Adam started Charlottesville Lawn Care in 2013 and Charlottesville Gutter Pros in the fall of 2020, in Charlottesville, VA. He likes to say, “I do gutters and grass! When it rains the grass grows and the gutters leak!” He got into owning his own business because he saw it as a huge opportunity to generate great income while living a life that suited him. He believes that small companies can make a serious impact on their communities and on every individual they touch, and he wanted to build a company that could make a big difference. His sweet spot talent is sales and marketing with a strong passion for building a place his team wants to work. Adam values his employees and loves leading people. While operations and efficiency is not something that comes naturally to him, he is constantly working to improve himself and his business in these areas. 

Guest

Jeff Sherlock

Jobber

LinkedIn: Jeff Sherlock

Jeff Sherlock is the Senior Vice President of Product Management at Jobber. His job is to choose what new products and features Jobber should develop, making sure they fulfill customers’ needs. Jeff works closely with teams like software engineers, marketing, and sales to turn these ideas into real products. His role is integral to helping customers succeed. Jeff started his career as a Software Engineer. Before Jobber, Jeff worked as Chief Product Officer at an education tech company called Degreed, and he’s also had roles in both Engineering and Product Management at companies like Pinterest and Facebook. Jeff loves solving problems where technology and people’s lives meet, and his unique talent for identifying products and features that connect with customers’ desires led him to Product Management.

About Masters of Home Service

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