Episode Overview

In this episode, dive deep into the reasons why top performers might leave your team and learn effective strategies to retain them. Hear about an innovative “shine wall” recognition system, and tactics for creating a culture that promotes growth, recognition, and rewards. Uncover the crucial role of company culture, the importance of addressing low performers, and practical advice for creating an environment that encourages excellence and continuous improvement. Listen in for insights on building a team where top performers thrive and contribute to the success of your business. Join host Adam Sylvester, David Moerman, owner of Revive Services and the Home Service Business Coach and Raquel Lindsay, owner of Sparkle and Shine Cleaning Services.

Show Notes

– Introduction to the episode and guests (0:30)

– Becoming a leader who attracts top talent (1:40)

– Emphasizing personal and professional growth, and creating a culture of recognition and reward (2:19)

– Sparkle and Shine’s “shine wall” and the different badges awarded for achievements (3:06)

– Incentivizing excellent client service with real examples (4:14)

– Categorizing employees and the impact of each type on team dynamics and business growth (6:00)

– The negative impact of keeping low performers on the team (7:42)

– Measuring retention rates, managing turnover, and the importance of one-on-one meetings with team members (10:55)

– Gamifying incentives with employees through Automate Motivate, and asking employees what awards they want (12:32)

– Listening to employee’s needs and goals to improve retention (13:41)

– Creating tracks for employee advancement (14:40)

– What guest love about Jobber (16:33)

– Insights from Patrick Lencioni’s book “Three Signs of a Miserable Job” (18:19)

– Being a confident leader to create an environment of trust and growth (20:37)

– Importance of developing soft skills and personal growth within the team (22:40)

– The role of one-on-one meetings and personal connections in retaining top performers (24:30)

– Attracting great employees by bumping up industry average pay on job postings (25:17)

– Adam’s takeaway tips: build a culture of recognition, fire your poor performers and ask your team how they’re doing and address any issues (26:38)