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Listening Time 29 Minutes

Why Your Top-Performing Employees Leave

With David Moerman and Raquel Lindsay

Episode Overview

In this episode, dive deep into the reasons why top performers might leave your team and learn effective strategies to retain them. Hear about an innovative “shine wall” recognition system, and tactics for creating a culture that promotes growth, recognition, and rewards. Uncover the crucial role of company culture, the importance of addressing low performers, and practical advice for creating an environment that encourages excellence and continuous improvement. Listen in for insights on building a team where top performers thrive and contribute to the success of your business. Join host Adam Sylvester, David Moerman, owner of Revive Services and the Home Service Business Coach and Raquel Lindsay, owner of Sparkle and Shine Cleaning Services.

Show Notes

– Introduction to the episode and guests (0:30)

– Becoming a leader who attracts top talent (1:40)

– Emphasizing personal and professional growth, and creating a culture of recognition and reward (2:19)

– Sparkle and Shine’s “shine wall” and the different badges awarded for achievements (3:06)

– Incentivizing excellent client service with real examples (4:14)

– Categorizing employees and the impact of each type on team dynamics and business growth (6:00)

– The negative impact of keeping low performers on the team (7:42)

– Measuring retention rates, managing turnover, and the importance of one-on-one meetings with team members (10:55)

– Gamifying incentives with employees through Automate Motivate, and asking employees what awards they want (12:32)

– Listening to employee’s needs and goals to improve retention (13:41)

– Creating tracks for employee advancement (14:40)

– What guest love about Jobber (16:33)

– Insights from Patrick Lencioni’s book “Three Signs of a Miserable Job” (18:19)

– Being a confident leader to create an environment of trust and growth (20:37)

– Importance of developing soft skills and personal growth within the team (22:40)

– The role of one-on-one meetings and personal connections in retaining top performers (24:30)

– Attracting great employees by bumping up industry average pay on job postings (25:17)

– Adam’s takeaway tips: build a culture of recognition, fire your poor performers and ask your team how they’re doing and address any issues (26:38)

About the speakers


Adam Sylvester



Adam started Charlottesville Lawn Care in 2013 and Charlottesville Gutter Pros in the fall of 2020, in Charlottesville, VA. He likes to say, “I do gutters and grass! When it rains the grass grows and the gutters leak!” He got into owning his own business because he saw it as a huge opportunity to generate great income while living a life that suited him. He believes that small companies can make a serious impact on their communities and on every individual they touch, and he wanted to build a company that could make a big difference. His sweet spot talent is sales and marketing with a strong passion for building a place his team wants to work. Adam values his employees and loves leading people. While operations and efficiency is not something that comes naturally to him, he is constantly working to improve himself and his business in these areas. 


David moerman


Instagram: @homeservicebusinesscoach

David Moerman owns two businesses in Vancouver, BC: Home Service Business Coach and Revive Services, which offers exterior cleaning services. He started Revive in 2016 and began business coaching in 2020. David’s goal is to help other business owners gain more free time and earn more money through efficient systems. He is dedicated to building strong teams and systems to help businesses grow. He has coached over 175 owners, hired more than 150 team members, and made over $6 million in the home service field. David also shares advice on his Home Service Business Coach Podcast.


Raquel Lindsay


Facebook: sparkleandshinecleaningofwestmi
Instagram: @sparkle_and_shine_cleaning

In 2018, Raquel Lindsay turned cleaning homes for extra cash into a thriving business, Sparkle & Shine Cleaning Services of West MI, LLC, in Grand Rapids, MI. She started by helping out friends, and soon she turned her knack for making homes look great into a successful company that cleans houses and offices professionally. Raquel makes environmental stewardship and keeping her team happy through a strong employee culture her priorities,  while also making sure every space they clean gets first-rate service. Her business has a reputation for leaving places spotless and shining, and being a place employees love to work at.

About Masters of Home Service


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