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Listening Time 32 Minutes

Earn $12K/Month Scooping Poop

With Erica Krupin

Episode Overview

Step into the exciting and highly profitable world of pet waste removal. This episode reveals the hidden challenges and potential (big) profits of a business many overlook, highlighting the strategic approaches to getting clients, service frequency, pricing models, hiring and the critical role of efficient scheduling. Join host Adam Sylvester and Erica Krupin, owner of Kroopin’s Poopin Scoopin.

Show Notes

– Introduction to the episode and guests (0:30)

– A typical day in the pet waste removal business (0:55)

– How Erica got into the business (1:58)

– Getting first clients through social media (2:39)

– Frequency of service, and the impact of springtime on business growth (3:40)

– Prepayment for services and the introduction of additional services (4:51)

– The importance of route density and average ticket price for profitability (7:13)

– Tiered pricing model based on yard size and dog count (7:48)

– The potential and challenges of commercial accounts versus residential service (8:20)

– Partnering with lawn care/landscaping companies and scheduling challenges (9:48)

– Equipment and supplies needed for starting a poop scooping business (11:30)

– Disposal methods for collected waste and handling client expectation (12:02)

– The importance of customer service and managing callback issues (13:12)

– What Erica and Adam love about Jobber (14:00)

– Using CompanyCam for taking photos of jobs (15:04)

– Hiring challenges and the ideal qualities in an employee (15:50)

– Marketing messages and addressing potential client hesitations (17:00)

– Working on weekends and managing safety (19:14)

– Exploring the idea of adding poop scooping as an add-on service for existing businesses (20:48)

– Initial steps and costs for starting a poop scooping business (21:40)

– Reflections on business naming and the potential for rebranding (22:25)

– Lessons learned from emotional challenges and the importance of a supportive community (24:30)

– Future plans for expanding the business and improving hiring processes (25:27)

– Pricing strategy for first-time cleanups and setting customer expectations (26:20)

– Dealing with inaccurate client assessments (29:00)

– Adam’s takeaway tips: when starting out –  make sure your pricing is high enough, you’re selling convenience, and finally, upsell with sanitation services (30:35)

About the speakers

HOST

Adam Sylvester

CHARLOTTESVILLE GUTTER PROS AND CHARLOTTESVILLE LAWN CARE

Website: adamsylvester.com

Adam started Charlottesville Lawn Care in 2013 and Charlottesville Gutter Pros in the fall of 2020, in Charlottesville, VA. He likes to say, “I do gutters and grass! When it rains the grass grows and the gutters leak!” He got into owning his own business because he saw it as a huge opportunity to generate great income while living a life that suited him. He believes that small companies can make a serious impact on their communities and on every individual they touch, and he wanted to build a company that could make a big difference. His sweet spot talent is sales and marketing with a strong passion for building a place his team wants to work. Adam values his employees and loves leading people. While operations and efficiency is not something that comes naturally to him, he is constantly working to improve himself and his business in these areas. 

Guest

ERICA KRuPIN

Kroopin’s Poopin Scoopin

Instagram: @the.scoop.podcast, @kroopins_poopin_scoopin

Erica Krupin is the proud owner of Kroopin’s Poopin Scoopin located in Westland, MI, a business she started in 2018 to provide dog waste removal services for both residential and commercial properties. Erica decided to leave her hospital job and take control of her own career path by stepping into the entrepreneurial world. At Kroopin’s Poopin Scoopin, Erica and her team place a strong emphasis on maintaining open lines of communication with customers, ensuring they’re always in the loop whether the news is good or bad. This approach to customer service sets Erica and her business apart, showcasing their commitment to transparency and customer satisfaction.

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