FieldEdge vs ServiceTitan: Which is Best for Running Your Business?
Which is better management software for your home service business: FieldEdge or ServiceTitan? See how their features compare so you can choose the best solution for running your business.
FieldEdge and ServiceTitan are business management tools that help service professionals run smoother operations.
The main difference is that FieldEdge features are primarily geared towards small businesses, while ServiceTitan offers features for enterprise service companies. However, both software providers are missing key communication features that allow you to send quote and invoice follow-ups to customers. This means you’ll spend more time manually reaching out to customers to avoid losing work and ensure timely payment.
Jobber is another business management software with more robust features that helps your field service business run a smoother operation—like quoting, invoicing, scheduling, and online payments. Plus automated follow-ups helps keep work moving forward, from initial quote to final invoice.
That’s why more than 250,000 field service pros from over 50 industries trust Jobber to help them manage their business.
Let’s look at the specific features and services FieldEdge, ServiceTitan, and Jobber offer to determine which is best for your business.
Features that Jobber customers love
Feature Comparison
customer management
Track all your customer info, so you and your team can deliver personalized service that makes every customer feel like they’re your #1.
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24/7 customer self-serve portal that lets your customers request work, confirm appointment details, approve quotes, and pay invoices online.
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Fill your schedule with less effort by letting customers book appointments online. Watch jobs appear in your schedule while you stay in control of your availability.
You can’t book new leads via Google Search with FieldEdge or ServiceTitan. And online booking with FieldEdge requires integrating with their partner product, Schedule Engine.
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Limited
Limited
Keep customers in the loop with automated emails and text messages, so you can spend more time on productive work.
FieldEdge and ServiceTitan users can’t send automatic quote and invoice follow-ups.
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Limited
Limited
Job tracking
Schedule and assign jobs to you or your team faster, avoid booking conflicts, reschedule and reassign work to your crew members, and instantly notify them of schedule changes.
FieldEdge offers scheduling features but has fewer calendar views and no drag-and-drop feature.
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Limited
Reduce overhead costs, map one-off or recurring jobs for all of your crews, and optimize routes in a matter of seconds.
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Get a clear picture of your team’s whereabouts while they are on the move and assign jobs to the closest member around that location.
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Create detailed one-off or recurring job requests and track important job details in one place, so your team can access them on the go.
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Create checklists that set your team up for success, keep everyone accountable, and ensure consistent performance for all jobs done.
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Save time tracking business expenses wherever you and your team are, so everyone knows how much was spent on each job.
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Quoting
Create, send, and track professional quotes your customers can understand and approve easily.
FieldEdge and ServiceTitan don’t automatically send customized email or text follow-ups to customers who haven’t responded, possibly leaving work & money on the table.
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Limited
Limited
Track all job costs in one place, including materials, labor, and miscellaneous expenses to get a real-time view of job profitability.
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Sell higher-value jobs and packages by letting your customers pay over time.
Jobber users increase sales up to 20% when they offer consumer financing on their quotes.
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Invoicing & payments
Create professional invoices, batch invoices, collect automatic payments, and send automatic invoice follow-ups right from the app.
FieldEdge and ServiceTitan doesn’t send automated, customized follow-ups, so you’ll have to manually follow up on overdue invoices.
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Limited
Limited
Let customers pay you on the spot with one tap and avoid manually entering your client’s credit card information.
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Get paid instantly, so you can have money to pay your bills, buy more materials, and more.
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setup and integrations
Integrate with your favorite home service apps and software to do more with your business.
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Sync customer information, invoice, payment details, and important business info between Jobber and QuickBooks Online to avoid manual entry errors.
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Build brand awareness, promote new services or deals, and stay top-of-mind with professional email and postcard marketing campaigns.
FieldEdge offers email marketing, but doesn’t have postcard marketing capabilities.
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Limited
Additional features
Unlimited live chat, phone, and email support.
FieldEdge provides additional product training sessions; however, you have to pay a fee for the first booking and an additional fee per extra attendee.
ServiceTitan offers support, however they aren’t available on Sundays.
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Limited
Access to a private group of home service business entrepreneurs to share advice, ask questions, learn new things—and overall, feel supported by others who get what they’re building.
Make fast and accurate scheduling decisions while on the go via iOS and Android apps. Track your team’s progress, communicate with customers, create/send invoices, and record important notes to ensure customer satisfaction.
The Jobber mobile app is available in both English and Spanish for select team members.
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Find out how your field service business is really doing. Customize your reports so you see the most important information, view in-product, or export to Excel or CSV files.
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Jobber Reviews
What can FieldEdge do vs ServiceTitan? And how does Jobber compare?
Running a home service business is challenging. You want to deliver the best customer experience, but administrative and operational tasks can get in the way. You need a solution that helps the entire job run smoothly, from quoting and scheduling, through to invoicing and payment.
FieldEdge and ServiceTitan are both designed to help you manage daily operations. However, as a leading FieldEdge and ServiceTitan alternative, Jobber offers critical features to help your field service business run more smoothly, not just for you, but for your customers as well.
We take a look at five features across each solution: automatic follow-ups, online customer portal, online booking, scheduling & dispatching, and customer support.
Automatic follow-ups
FieldEdge
FieldEdge lets you send professional-looking quotes and invoices from anywhere with its mobile app. However, because FieldEdge doesn’t automatically send customized quote and invoice follow-ups you may be leaving potential work on the table and spend more time chasing payments for past due invoices.
ServiceTitan
ServiceTitan offers quoting and invoicing features similar to FieldEdge and Jobber. However, without automatic follow-ups, you’ll have to set aside time to manually track and send reminders to customers about pending quotes and past-due invoices.
Jobber
Jobber automatically sends personalized email or text follow-ups to customers with pending quotes or outstanding invoices. This helps you keep work moving forward and saves you from chasing payments once the job is complete.
When customers are ready, they can click-through to their online customer portal, where they can easily review and approve quotes, or completed a payment.
Online customer portal
FieldEdge
FieldEdge provides an online customer portal that lets users view and pay invoices, submit requests for service, and view past and present quotes.
ServiceTitan
ServiceTitan offers an online customer portal that lets customers view their outstanding invoices and service history, and also request new appointments.
Jobber
Jobber’s online customer portal lets your customers easily request work, approve quotes, make payments, and refer friends directly through the online customer portal, anytime and from anywhere. You’ll spend less time answering phone calls from clients looking for invoices, or confirming appointment details.
Customers can also view their past and upcoming appointments and see the name and photos of any team members assigned to the work. This way, you can focus on meaningful work while offering customers a professional, convenient experience.
Online booking
FieldEdge
FieldEdge offers online booking through an integration with Schedule Engine.
The integration lets new customers book appointments online, but you’ll have to pay an additional fee to access it and may encounter troubleshooting issues when a problem arises. You also can’t book new leads via Google search.
ServiceTitan
ServiceTitan lets you book new leads via your website, social media, and ServiceTitan’s online customer portal. However, you can’t book new leads via Google search.
Jobber
Jobber’s online booking lets you book new customers with less effort and without playing phone tag. Customers can request new work via a work request form on your website, social media, or through their online customer portal. Jobber’s online request forms help you gather critical customer information in one place, get a clear picture of your customer’s needs, and create accurate quotes 70% faster. Plus, you’ll be notified as soon as a new customer requests work, so you can complete the booking.
Plus, you can book new leads right from Google search when you connect Jobber to your Local Services Ads. Customers searching for your services on Google can instantly book an appointment, while you remain in control of your availability.
Scheduling & dispatching
FieldEdge
FieldEdge offers scheduling features that allows you to schedule jobs and dispatch your crew. However, users are limited to one map calendar view and a drag-and-drop feature for scheduling, dispatching, or rescheduling work.
ServiceTitan
ServiceTitan has only one calendar view, but doesn’t have a map view that allows you to visualize your team’s trips and exact locations and create optimized routes. The software also has seven ways to filter events to quickly see important tasks.
Jobber
Jobber offers a range of scheduling and dispatching features you can customize to your needs.
Choose between five different calendar views, so you can stay on top of your schedule and avoid overbooking, double-booking, underbooking, missed appointments, or showing up late. The map view is especially helpful, as it provides a comprehensive list of your tasks for the day and lets you see your appointments at a glance.
You can also create and assign jobs to your team and customize your calendar with color codes and filters that easily identify important information. Plus, the drag-and-drop feature makes it easy to reschedule or reassign work with just a click.
Customer support
FieldEdge
FieldEdge has limited support compared to Jobber. If you need support, you’ll have to visit the help center where you can submit a ticket, read articles from its knowledge base, or pay a fee for training. There’s even an additional fee per extra training attendee.
ServiceTitan
ServiceTitan offers onboarding and training, as well as phone, live chat, or email support for users. However ServiceTitan’s support is limited on weekends, with shorter hours on Saturdays and no coverage on Sundays.
Jobber
Jobber’s award-winning customer service exists solely to help you succeed as you use the app to run your business. As a Jobber user, you’ll have access to phone, in-app chat, and email support. And when you need immediate assistance, you can expect to connect with a support team member within just 2-5 minutes.
On top of that, you’ll also receive personalized one-on-one product training and demos to help you make the most of all of Jobber’s features. And if you ever run into any issues or have questions, Jobber’s extensive Help Center is filled with helpful articles and walkthroughs.
Integrations built for your workflow
You make your money working on-site across multiple projects. Switching between different applications for admin work is a waste of precious time you’ll never get back.
Jobber saves you time by seamlessly integrating with your favorite apps and software so you can run your business better and achieve your milestones.
QuickBooks Online
QuickBooks Online is a complete cloud-based accounting solution. QuickBooks Online saves you time on bookkeeping, reporting, and financial management. FieldEdge, ServiceTitan, and Jobber all integrate with QuickBooks Online.
Mailchimp
Attract more customers with ready-to-run email marketing campaigns, postcards, Facebook ads, and more. Jobber integrates with MailChimp, but FieldEdge and ServiceTitan don’t.
Zapier
Save time when you move info automatically between Jobber and 1,500+ web apps. Jobber and ServiceTitan integrates with Zapier, but FieldEdge doesn’t.
FleetSharp
Optimize your field operations with live GPS tracking and know where your team is in real-time. FieldEdge and Jobber integrate with FleetSharp, but ServiceTitan doesn’t.
FieldEdge pricing, ServiceTitan pricing, and Jobber pricing
FieldEdge pricing isn’t published on its website and they don’t offer a free trial, so you can’t test the tool before committing. You have to request a consultation to learn more about the features offered in each pricing tier and see them in action.
ServiceTitan offers monthly plans, but you must request the pricing information as it isn’t published on its website. You also need to book a demo to learn more about the features offered in each pricing tier and see them in action.
Jobber offers a 14-day free trial for you to try out the software before making a commitment and four flexible, affordable, and transparent plans with robust features suitable for any stage of your business. You can check Jobber’s plans and pricing on the website and test the product before making a final decision. Or speak with a member of their sales team to help you decide which option is best for your business.
Why home service businesses choose Jobber over FieldEdge & ServiceTitan
Over 250,000 home service pros choose Jobber because it helps home service run smoothly for you, your team, and your customers.
Here are the top reasons why businesses choose Jobber over FieldEdge and ServiceTitan:
✅ Control your entire operations in one place—quoting, scheduling, invoicing, and payments.
✅ Give clients a convenient way to request work, approve quotes, and make payments 24/7.
✅ Save up to seven hours a week on administrative tasks
Jobber is a leading FieldEdge alternative and ServiceTitan alternative with all the features you need, demonstrating its commitment to the growth of your business through incredible customer service and award-winning, 1:1 product coaching.
FieldEdge has limited support compared to Jobber. You can only visit its help center where you can submit a ticket, read articles from its knowledge base, or pay a hefty sum for training. Booking the first training session costs a lot, including an additional fee per extra attendee.
ServiceTitan offers onboarding and training, as well as phone, live chat, and email support. But ServiceTitan’s support is limited on weekends, with shorter hours on Saturdays and no coverage on Sundays.
All Jobber customers enjoy unlimited phone, in-app chat, and email support. You typically speak to a real person within 2-5 minutes.