Housecall Pro vs Service Fusion: Which is Best for Running Your Business?
Which is better management software for your home service business: Housecall Pro or Service Fusion? See how their features compare so you can choose the best solution for running your business.
Housecall Pro and Service Fusion are business management tools that help service businesses across industries run their operations and manage their customers more efficiently.
Housecall Pro and Service Fusion both provide tools for CRM, quoting, scheduling, and invoicing. However, the main difference between Housecall Pro and Service Fusion is that Service Fusion doesn’t offer online booking.
To go beyond the Housecall Pro vs Service Fusion debate, service professionals should consider a comprehensive field service management solution like Jobber.
Jobber helps home service run smoothly, not just for you, but for your customers and your team as well. That’s why over 200,000 home service pros also use Jobber to manage their business.
Let’s look at the specific features and services offered by Housecall Pro, Service Fusion, and Jobber to determine which is best for your business.
Feature Comparison
customer management
Track all your customer info, so you and your team can deliver personalized service that makes every customer feel like they’re your #1.
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24/7 customer self-serve portal that lets your customers request work, confirm appointment details, approve quotes, and pay invoices online.
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Fill your schedule with less effort by letting customers book appointments online. Watch jobs appear in your schedule while you stay in control of your availability.
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Keep customers in the loop with automated emails and text messages, so you can spend more time on productive work.
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Job tracking
Schedule and assign jobs to you or your team faster, avoid booking conflicts, reschedule and reassign work to your crew members, and instantly notify them of schedule changes.
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Reduce overhead costs, map one-off or recurring jobs for all of your crews, and optimize routes in a matter of seconds.
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Get a clear picture of your team’s whereabouts while they are on the move and assign jobs to the closest member around that location.
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Create detailed one-off or recurring job requests and track important job details in one place, so your team can access them on the go.
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Create checklists that set your team up for success, keep everyone accountable, and ensure consistent performance for all jobs done.
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Save time tracking business expenses wherever you and your team are, so everyone knows how much was spent on each job.
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Quoting
Create, send, and track professional quotes your customers can understand and approve easily.
Service Fusion doesn’t send automatic follow-up messages to leads who haven’t answered quotes, so potential customers may fall through the cracks.
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Limited
Track all job costs in one place, including materials, labor, and miscellaneous expenses to get a real-time view of job profitability,
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Sell higher-value jobs and packages by letting your customers pay over time.
Jobber users increase sales up to 20% when they offer consumer financing on their quotes.
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Invoicing & payments
Create professional invoices, batch invoices, collect automatic payments and send automatic invoice follow-ups right from the app.
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Let customers pay you on the spot with one tap and avoid manually entering your client’s credit card information.
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Get paid instantly, so you can have money to pay your bills, buy more materials, and more.
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setup and integrations
Integrate with your favorite home service apps and software to do more with your business.
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Sync customer information, invoice, payment details, and important business info between Jobber and QuickBooks Online to avoid manual entry errors.
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Build brand awareness, promote new services or deals, and stay top-of-mind with professional email and postcard marketing campaigns.
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Additional features
Unlimited live chat, phone, and email support.
Housecall Pro doesn’t provide information about its phone support availability, while Service Fusion has no live chat option for quick fixes.
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Limited
Access to a private group of home service business entrepreneurs to share advice, ask questions, learn new things—and overall, feel supported by others who get what they’re building.
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Make fast and accurate scheduling decisions while on the go via iOS and Android apps. Track your team’s progress, communicate with customers, create/send invoices, and record important notes to ensure customer satisfaction.
The Jobber mobile app is available in both English and Spanish for select team members.
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Find out how your field service business is really doing. Customize your reports so you see the most important information, view in-product, or export to Excel or CSV files.
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Jobber Reviews
What can Housecall Pro do vs Service Fusion? And how does Jobber compare?
Running a home service business is challenging. You want to deliver the best customer experience, but administrative and operational tasks can get in the way. You need a solution that helps the entire job run smoothly, from quoting and scheduling through to payment.
Housecall Pro and Service Fusion are both designed to help you manage daily operations. But, as a leading Housecall Pro and Service Fusion alternative, Jobber offers a number of features that can help your home service business run more smoothly, not just for you, but for your customers as well.
We’ve taken a detailed look at a handful of key features across each solution: quoting, scheduling & dispatching, online customer portal, and online payments.
Quoting
Housecall Pro
Housecall Pro makes it easy to create and send detailed quotes to customers. It even has an option for automatically sending follow up texts or emails to customers who haven’t responded yet.
Service Fusion
Service Fusion lets you easily create accurate quotes by pre-populating line items for products and services. However, it doesn’t automatically follow up on unanswered quotes, so potential customers may fall through the cracks.
Jobber
Jobber takes your service quotes to the next level with professional templates, add-on service packages, and consumer financing options.
Jobber quotes are professionally designed and interactive, letting customers select additional services and approve the updated total. Plus, they’re a breeze to create, with Jobber helping you set the perfect price every time.
Jobber’s consumer financing, powered by Wisetack, gives you the competitive edge you need to win more jobs at a bigger price. Financing helps your customers get what they want now, and pay over time with fast, easy, and paperless financing on quotes. The best part — you get paid upfront and worry-free.
If you don’t hear back from customers on the quote, Jobber automatically sends a follow-up, so you can be sure you’re never leaving work on the table. When they’re ready, customers can visit the online customer portal to easily approve, pay a deposit, or provide a signature.
Scheduling & Dispatching
Housecall Pro
Housecall Pro provides a job scheduling calendar to help you efficiently add new jobs to your work week. Plus, any changes to the schedule are sent directly to crew members with team dispatch notifications.
Service Fusion
Service Fusion also has a job scheduling calendar, complete with multiple views and drag-and-drop functionality for easy adjustments. Service Fusion also integrates with a GPS tracking tool for improved routing, but this tool is an add-on service not included in the main packages.
Jobber
With Jobber, scheduling work and communicating with your crew and customers is simple. All appointments are tracked on the dynamic, multi-view calendar that gives you a complete view of team availability, so you avoid overbooking, underbooking or that dreaded double-booking.
For dispatching, Jobber lets you visualize the day’s appointments, and the route optimization feature automatically finds the quickest, most fuel-efficient path from site to site. Jobber also makes it easy to adjust schedules on the fly with a drag-and-drop calendar. Plus, when you make a schedule change in Jobber, team members automatically receive an update on their phone with all the necessary details.
Jobber helps you reclaim all that time spent trying to manually manage schedules and maximize your crew’s productivity, letting you focus on providing the best service possible.
Online Customer Portal
Housecall Pro
Housecall Pro’s web portal lets customers book jobs, view quotes and job details, and pay invoices online. The portal also prompts your top customers to write online reviews.
Service Fusion
Service Fusion’s customer portal lets your customers perform simple tasks like updating contact information, submitting work-related photos, and requesting additional work. But, they won’t be able to pay invoices directly in the online portal, limiting the convenience of the feature. The Service Fusion portal is also an add-on feature that comes with additional costs.
Jobber
With Jobber’s online customer portal, your customers get 24/7 access to all the information they need. Once they log in to the self-serve portal, they can request work, approve quotes, review the details of upcoming jobs, make payments, and even refer close friends and family — all in one place.
So, while you focus on delivering a quality service, Jobber makes sure your customers are getting the convenient, professional experience they expect.
Online Payments
Housecall Pro
Housecall Pro lets you accept payment directly in the field with mobile card readers or online with credit card and ACH bank payment processing. However, it doesn’t let you automatically charge cards saved on file, so you still have the hassle of manually processing payments for recurring work.
Service Fusion
Service Fusion lets your customers pay online by credit, debit, and ACH bank payments, but it doesn’t have a mobile card reader. It also doesn’t provide instant payouts that makes managing your cash flow easier. Service Fusion’s payment feature is also an add-on service.
Jobber
Jobber gives your customers the convenient online payment experience they’ve come to expect. With Jobber you can accept payments online by credit card or bank payments, or in-person with one tap on the Jobber Card Reader. You can even set up automatic payments with repeat customers, to help you get paid without lifting a finger.
Jobber takes it a step further than the competition, giving you immediate access to your hard-earned money via instant payouts—no more managing cash flow while waiting for a one- or two-day clearance window. Plus, Jobber even encourages your customers to reward your excellent service by including a tip on invoices.
Integrations built for your workflow
You make your money working on-site across multiple projects. Switching between different applications for admin work is a waste of precious time you’ll never get back.
Jobber saves you time by seamlessly integrating with your favorite apps and software so you can run your business better and achieve your milestones.
QuickBooks Online
QuickBooks Online is a complete cloud-based accounting solution that saves you time on bookkeeping, reporting, and financial management. Both Housecall Pro and Service Fusion have a QuickBooks Online integration.
Mailchimp
Attract more customers with ready-to-run email marketing campaigns, postcards, Facebook ads, and more. Jobber and Housecall Pro both have a Mailchimp integration.
Zapier
Save time when you move info automatically between Jobber and 1,500+ web apps. Jobber and Housecall Pro both have a Zapier integration.
FleetSharp
Optimize your field operations with live GPS tracking and know where your team is in real-time. Only Jobber has a FleetSharp integration.
Housecall Pro app reviews, Service Fusion app reviews, and Jobber app reviews
If you’re looking for Housecall Pro reviews and Service Fusion reviews, make sure to look on trustworthy sites like GetApp or Capterra. For real user reviews of the Housecall Pro app and Service Fusion app, check out the App Store or Google Play Store.
As of writing, the Housecall Pro app has 2.2K reviews on the Google Play store and just under 9K reviews on the App Store, the Service Fusion app has 418 reviews on the Google Play store and 126 reviews on the Apple App Store, and Jobber’s mobile app has 2K mobile app reviews on the Google Play store, and 1.7K reviews on the App Store.
Housecall Pro pricing, Service Fusion pricing, and Jobber pricing
Housecall Pro offers transparent pricing on their Basic and Essentials plans, but if your business needs more than five seats, you’ll need to book a demo with sales. Like Jobber, Housecall Pro also offers a discount if you select the annual billing option instead of monthly.
Service Fusion’s website provides transparent pricing about its 3 packages—Starter, Plus, and Pro. It also offers a discount if you opt for annual payment instead of monthly. You can also book a free demo for any package, but you need to fill out a contact form and talk to the sales team first.
Jobber provides a 14-day free trial and transparency around its pricing. You can see Jobber’s plans and pricing on the website and test the product before you fully commit. Plus, you can always speak with their sales team if you’d like to talk to someone about which plan is best for you.
Why home service businesses choose Jobber over Housecall Pro & Service Fusion
Over 200,000 home service pros choose Jobber because it helps home service run smoothly for you, your team, and your customers.
Here are the top reasons why businesses choose Jobber over Housecall Pro and Service Fusion:
✅ Control your entire operations in one place—quoting, scheduling, invoicing, and payments.
✅ Impress customers with 24/7 access to a convenient, professional online customer portal to request work, approve quotes, and make payments.
✅ Save 7 hours a week as a business owner who uses Jobber to run their business.
Jobber is a leading Housecall Pro alternative and Service Fusion alternative with all the features you need, demonstrating its commitment to the growth of your business through incredible customer service and award-winning, 1:1 product coaching.
All Jobber customers enjoy unlimited phone, in-app chat, and email support. You typically speak to a real person within 2-5 minutes.
Housecall Pro offers phone, email, and web chat support, but they don’t provide information about hours of availability or wait times.
Service Fusion only provides customers with two support options — email and phone. With no live chat option, you may have to wait longer than necessary, even for simple fixes.