Jobber vs. Service Fusion – Which is Best for Running Your Business?
Which is the better management software for your business: Jobber or Service Fusion? See how their features compare so you can choose the best solution to run your business.
Jobber and Service Fusion are popular operations management tools that thousands of home service businesses trust to manage their operations and customer relationships.
Jobber is an award-winning platform trusted by home service businesses to save time, look professional, attract and retain leads, win work, and get paid faster.
Service Fusion offers some similar functions as Jobber, but it lacks features that give your customers convenient experiences and effortless usability. That’s why over 200K home service pros trust Jobber, while approximately 5K contractors use Service Fusion.
To compare Service Fusion vs. Jobber, we’ll look at the specific features and services offered by each to determine which is better for your business:
Feature Comparison
Customer Management
Track all your customer info, so you and your team can deliver personalized service that makes every customer feel like they’re your #1.
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24/7 customer self-serve portal that lets your customers request work, confirm appointment details, approve quotes, and pay invoices online.
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Book new customers with less effort through your website or Google search, without wasting any time playing phone tag.
Service Fusion only lets you book new leads via its online customer portal.
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Limited
Keep customers in the loop with automated emails and text messages, so you can spend more time on productive work.
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Job Tracking
Schedule and assign jobs to you or your team faster, avoid booking conflicts, reschedule and reassign work to your crew, and instantly notify them of schedule changes.
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Reduce overhead costs, map one-off or recurring jobs for all of your crews, and optimize routes in a matter of seconds.
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Get a clear picture of your team’s whereabouts while they are on the move and assign jobs to the closest member around that location.
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Create detailed one-off or recurring job requests and track important job details in one place, so your team can access them on the go.
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Create checklists that set your team up for success, keep them accountable, and ensure consistent performance for all jobs done.
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Save time tracking business expenses wherever you and your team are, so everyone knows how much was spent on each job.
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Quoting
Create, send, and track professional quotes your customers can understand and approve easily.
Only Jobber lets you automatically send customized email or text follow-ups to customers you haven’t heard back from, so you can be sure you’re never leaving work on the table.
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Limited
Sell higher-value jobs and packages by letting your customers pay over time.
Jobber users increase sales up to 20% when they offer consumer financing on their quotes.
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Invoicing and payments
Create professional invoices, batch invoices, collect automatic payments and send automatic invoice follow-ups right from the app.
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Get paid out instantly, so you can have money to pay your bills, buy more materials, and more.
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Marketing Tools
Get more Google reviews by automating review requests to your satisfied customers.
Only Jobber connects to your Google Business Profile so you can increase your visibility in Google search results.
Reviews is available as an add-on to most Jobber plans.
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Limited
Boost your revenue with targeted email campaigns that inform, re-engage, and upsell your clients.
Campaigns is available as an add-on to most Jobber plans.
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Setup and Integrations
Sync customer information, invoice, payment details, and important business info between Jobber and QuickBooks Online to avoid manual entry errors.
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Capture details on every job site and keep your customers informed. Automatically get photos with location, time information, and annotations and share them with your customers on jobs and invoices.
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Additional Features
Enjoy unlimited live chat, phone, and email support.
Service Fusion does not offer unlimited live chat, only offering email and phone support.
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Limited
Access to a private group of home service business entrepreneurs to share advice, ask questions, learn new things—and overall, feel supported by others who get what they’re building.
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Make fast and accurate scheduling decisions while on the go via iOS and Android app. Track your team’s progress, communicate with customers, create/send invoices, and record important notes to ensure customer satisfaction.
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Find out how your field service business is really doing. Customize your reports so you see the information that is most important to you, and view in-product, or export to Excel or CSV files.
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Jobber Reviews
What Jobber can do vs. Service Fusion?
Businesses rely on Jobber and Service Fusion for running their daily administration and operational tasks in one centralized location.
Jobber and Service Fusion’s key features can power your home service business, but Jobber leverages seamless quoting, integrated credit card payments & invoicing, online booking, a customer portal, and a powerful CRM. Jobber offers a digital command center that’s easy to use, so you can focus on getting the job done and getting paid while giving your clients a quality experience.
We’ve taken a look at five essential features in more detail to show you exactly how they will help run your home service business.
See what you can do with these features or explore more options on Jobber’s pricing plans.
Quoting
Jobber and Service Fusion create, send, and track quotes to your customers.
When you send quotes through Jobber, new leads experience the professionalism and convenience they can expect first-hand from your business.
Quotes are professionally designed and interactive, and customers can approve them online whenever it’s convenient for them. Plus, Jobber automatically sends a follow-up to customers you haven’t heard back from, so you can be sure you’re never leaving work on the table.
Show clients exactly what they’re getting with ] images of your products and services directly in the quotes. Boost your quote total by suggesting premium packages or add-ons directly in the quote. Customers can select the services that best fit their needs, and watch their quote total automatically update before they approve with Jobber.
Invoicing and online payments
Both Service Fusion and Jobber let you create invoices within the mobile app and can collect online payments, too.
One key difference is that Jobber lets you get paid instantly. Get access to funds seconds after the payment is received with Jobber—even on weekends and holidays. Instant payouts with Jobber allow you to control your cash flow and skip the standard two-day window so you can get paid faster. Service Fusion doesn’t offer instant payouts, making it more difficult for you to control your cash flow.
Jobber offers a harmonious one-stop experience from quote to payment. See what the whole process looks like.
Online booking
Jobber and Service Fusion offer online booking through a customer portal, so you can get customers booked in your calendar faster than playing phone tag.
But Jobber doesn’t stop there. With Jobber, your customers can also request new work from your website, social media, or book directly from Google search when you connect Jobber to your Local Services Ads. That means more places for prospective customers to get on your calendar, even if you’ve never worked with them before.
Online booking is straightforward with Jobber’s online request forms. Customers can request the exact service they want, along with their preferred dates and times.
Online customer portal
Jobber and Service Fusion offer an online customer portal, but Service Fusion’s is only available on their most expensive plan. With Jobber, you can keep customers informed while you stay focused on the work. There’s no extra cost, no matter which plan you’re on.
Jobber gives your customers 24/7 access to the information they need via an online portal called client hub. Client hub is your customer’s online portal where they can request work, approve quotes, review scheduled jobs, make payments, and refer their friends. —all in one place.
Powerful CRM
Both Jobber and Service Fusion keep your customer’s information in a centralized place to help facilitate ongoing relationships. CRM software keeps track of important customer information and can be accessed and updated from the office or in the field. It also lets you select specific team members to self-serve the information they need to get the job done right.
Jobber’s CRM continues to meet customer expectations with professional, convenient experiences and delivers personalized service that makes every customer feel like they’re your #1 priority.
Only Jobber’s CRM offers the ability to attach job notes, photos, and signed contracts, giving a full report to your customers. Plus you can tag new leads coming in, so you won’t let any work go by the wayside.
Integrations built for your workflow
You make your money working on-site across different projects. Switching between different applications for admin work is a waste of precious time you’re never going to get back.
Jobber saves you time by seamlessly integrating with your favorite apps and software, so you can run your business better and achieve your milestones.
QuickBooks Online
QuickBooks Online (QBO) is a complete cloud-based accounting solution. QBO saves you time on bookkeeping, reporting, and financial management.
Zapier
Save time when you move info automatically between Jobber and 1,500+ web apps.
FleetSharp
Optimize your field operations with live GPS tracking, and know where your team is in real-time.
Service Fusion pricing vs. Jobber pricing
Jobber provides a 14-day free trial and transparency around its pricing. You can see Jobber’s plans and pricing on the website and test the product before you fully commit. Plus, you can always speak with our sales team if you’d like to talk to someone about which plan is best for you.
Service Fusion also has pricing information on it’s website, but it does not offer a 14-day free trial. You’ll need to schedule a sales demo to see the software in action.
Why home service businesses choose Jobber over Service Fusion
Over 200,000 home service pros trust Jobber to power their business.
Here are the top reasons why businesses choose Jobber over Service Fusion:
✅ Makes it easy for customers to request work, approve quotes and make payments with a 24/7 online portal
✅ Offers award-winning support and 1-on-1 coaching on all plans
✅ Saves business owners 7 hours a week to run their business
Jobber is trusted by service businesses in over 50 industries to automate meaningful interactions with their customers by sending appointment reminders, on-my-way texts, and follow-up emails on your behalf.
Jobber creates a professional and effortless customer experience every time – online or in person.