Jobber vs The Service Program: Which is Best for Running Your Business?
Which is better management software for your home service business: Jobber or The Service Program? See how their features compare so you can choose the best solution for running your business.
Jobber and The Service Program are business management tools that help service professionals run smoother operations.
The Service Program is compatible with QuickBooks and provides a customer portal and route optimization. However, it lacks critical features such as automated customer communications and faster payment methods.
On the other hand, Jobber seamlessly integrates with QuickBooks and offers features to get you paid 4x faster and automate customer communication—so you have more time to focus on productive work. Plus, Jobber offers a professional and convenient customer experience, bridging the gap The Service Program leaves behind.
Let’s look at the specific features and services Jobber and The Service Program offer and see how they compare to determine which is best for your business.
Feature Comparison
Customer Management
Track all your customer info, so you and your team can deliver personalized service that makes every customer feel like they’re your #1.
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24/7 customer self-serve portal that lets your customers request work, confirm appointment details, approve quotes, and pay invoices online.
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Book new customers with less effort through your website or Google search, without wasting any time playing phone tag.
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Keep customers in the loop with automated emails and text messages, so you can spend more time on productive work.
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Job Tracking
Schedule and assign jobs to you or your team faster, avoid booking conflicts, reschedule and reassign work to your crew, and instantly notify them of schedule changes.
The Service Program doesn’t automatically send push notifications to your crew’s phones to let them know of any changes.
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Limited
Reduce overhead costs, map one-off or recurring jobs for all of your crews, and optimize routes in a matter of seconds.
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Get a clear picture of your team’s whereabouts while they are on the move and assign jobs to the closest member around that location.
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Create detailed one-off or recurring job requests and track important job details in one place, so your team can access them on the go.
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Create checklists that set your team up for success, keep them accountable, and ensure consistent performance for all jobs done.
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Save time tracking business expenses wherever you and your team are, so everyone knows how much was spent on each job.
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Quoting
Create, send, and track professional quotes your customers can understand and approve easily.
The Service Program doesn’t send automated email and text follow ups to track unapproved quotes, so you risk losing work.
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Limited
Sell higher-value jobs and packages by letting your customers pay over time.
Jobber users increase sales up to 20% when they offer consumer financing on their quotes.
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Invoicing and payments
Create professional invoices, batch invoices, collect automatic payments and send automatic invoice follow-ups right from the app.
The Service Program doesn’t let you send batch invoices, which are useful when you fall behind on invoicing, or if you just prefer to invoice all at once.
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Limited
Manage payments and work in one place you work, so you don’t miss a thing.
The Service Program lets customers pay invoices through QuickBooks. However, they can’t automatically charge customer cards saved on file, so if you have recurring jobs, customers need to manually approve each transaction, which can delay your payments.
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Limited
Get paid out instantly, so you can have money to pay your bills, buy more materials, and more.
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Marketing Tools
Get more Google reviews by automating review requests to your satisfied customers.
Reviews is available as an add-on to most Jobber plans.
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Boost your revenue with targeted email campaigns that inform, re-engage, and upsell your clients.
Campaigns is available as an add-on to most Jobber plans.
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Setup and Integrations
Integrate with your favorite home service apps and software to do more with your business.
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Sync customer information, invoice, payment details, and important business info between Jobber and QuickBooks Online to avoid manual entry errors.
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Additional Features
Enjoy unlimited live chat, phone, and email support.
The Service Program only offers a knowledge base and live chat.
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Limited
Access to a private group of home service business entrepreneurs to share advice, ask questions, learn new things—and overall, feel supported by others who get what they’re building.
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Make fast and accurate scheduling decisions while on the go via iOS and Android app. Track your team’s progress, communicate with customers, create/send invoices, and record important notes to ensure customer satisfaction.
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Find out how your field service business is really doing. Customize your reports so you see the information that is most important to you, and view in-product, or export to Excel or CSV files.
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Jobber Reviews
What can Jobber do vs The Service Program?
Running a home service business is challenging. You want to deliver the best customer experience, but administrative and operational tasks can get in the way. You need a solution that helps the entire job run smoothly, from quoting and scheduling through to payment.
Jobber and The Service Program help you manage daily operations. However, as a leading The Service Program alternative, Jobber offers critical features to help your field service business run more smoothly for you and your customers.
To help you choose the better option, we’ve looked at four features across each solution: customer communications, invoicing, online payments, and online booking.
Customer Communications
The Service Program doesn’t have the capability to automate follow-up emails and texts, which can lead to communication gaps and inconvenience for customers. Plus, manually updating customers means you’ll get pulled away from doing more productive work.
Jobber provides a seamless experience for customers via automated emails and texts to keep them updated on their work progress. You can send customized appointment reminders and follow up on unapproved quotes or overdue invoices without getting sidetracked from more important tasks.
Plus, Jobber’s two-way text messaging feature allows for fast, responsive communication, and the platform stores all text communications between you, your team, and your customers in one place. By using this feature, you can earn customer trust, which can lead to twice as many repeat customers and higher customer approval ratings. The Service Program doesn’t have this feature as of this writing, making communication tedious and time-consuming.
Invoicing
Both Jobber and The Service Program offer invoicing capabilities, but Jobber provides greater flexibility for you and your team.
With Jobber, you can effortlessly create and send professional invoices that include comprehensive job details via text or email with just one click. Whether you prefer to send invoices in batches, through snail mail, or electronically, Jobber accommodates your preferences. Plus, use Jobber to conveniently track the status of all your invoices at a glance and receive reminders to send invoices for recently completed jobs.
And, if an invoice becomes overdue, Jobber automatically sends a follow-up message to remind your customer to make a payment.
The Service Program lacks the ability to directly convert job details into invoices or automate follow-ups with customers regarding late or overdue payments. This means you’ll need to manually add the services you wish to invoice for, and you might have to personally contact customers to collect outstanding payments.
The Service Program also doesn’t offer the option to send invoices via snail mail, which could be preferred by some customers. Plus, the software doesn’t support batch invoicing, which can be convenient for catching up on invoicing or if you prefer to send invoices all at once.
Online Payments
The Service Program lets you accept credit card payments within the app. However, it doesn’t automatically charge customer cards saved on file, which can slow down your payment process, especially for recurring jobs. Additionally, there’s no mobile card reader available for in-person payments, and you can’t receive instant payouts, which makes managing your cash flow challenging.
Jobber offers convenient payment solutions that can help you get paid up to four times faster than with checks, and you can access these options on any plan without any additional monthly or set-up fees. You only pay when you get paid.
With Jobber’s mobile card reader, you can get paid on the spot, so you don’t have to chase down payments. Customers can also pay online using credit cards, ACH bank payments, Apple Pay, and Google Pay. For recurring jobs, Jobber automatically charges customer cards saved on file, so you can get paid without lifting a finger.
Moreover, with Jobber’s instant payouts feature, you can access your funds within seconds after payment, including on weekends and holidays. There are no hidden charges, only a 1% fee on your total fee. Overall, Jobber is an excellent choice for managing your payments efficiently and maintaining a healthy cash flow.
Online Booking
The Service Program doesn’t offer an online booking feature as of this writing, which means you might lose potential customers to your competitors who have a way to capture new leads.
Jobber provides a user-friendly online booking feature that you can integrate into your website or social media. This allows potential customers to request your services by selecting what they need, choosing a preferred date and time, and submitting their request through a simple online form. As soon as a new booking request comes in, you’ll be notified instantly, so you can respond quickly and secure the booking.
Additionally, Jobber integrates with Local Services Ads, so customers searching for services on Google can book appointments right away while you remain in control of your availability.
Integrations built for your workflow
You make your money working on-site across multiple projects. Switching between different applications for admin work is a waste of precious time you’ll never get back.
Jobber saves you time by seamlessly integrating with your favorite apps and software so you can run your business better and achieve your milestones.
QuickBooks Online
QuickBooks Online (QBO) is a complete cloud-based accounting solution. QBO saves you time on bookkeeping, reporting, and financial management. The Service Program and Jobber integrate with QBO.
Zapier
Save time when you move info automatically between Jobber and 1,500+ web apps. Jobber integrates with Zapier, but The Service Program doesn’t.
FleetSharp
Optimize your field operations with live GPS tracking and know where your team is in real time. Jobber integrates with FleetSharp, but The Service Program doesn’t.
The Service Program pricing and Jobber pricing
The Service Program doesn’t have a free trial for new users. You’ll have to request a demo to see the product in action. The app also has four paid tiers with pricing information published on its website, and you’ll have to pay an additional fee for features like the customer portal, mobile app, and private training.
Jobber provides a 14-day free trial and transparent pricing. You can check Jobber’s plans and pricing on the website and test the product before making a final decision. Or, speak with a member of their sales team to help you decide which option is best for your business.
The Service Program app reviews and Jobber app reviews
If you’re looking for Jobber and The Service Program reviews, look on trustworthy sites like GetApp or Capterra. For real user reviews of the Jobber app and The Service Program app, check out the App Store or Google Play Store.
As of this writing, The Service Program app doesn’t offer an app on the Google Play Store or App Store, but the software is iOS and Android compatible with internet connection. Jobber’s mobile app has 2K mobile app reviews on the Google Play Store and 1.7K reviews on the App Store.
Why home service businesses choose Jobber over The Service Program
Over 200,000 home service pros choose Jobber because it helps home service run smoothly for you, your team, and your customers.
Here are the top reasons businesses choose Jobber over The Service Program:
✅ Lets clients request work, approve quotes, and make payments at their convenience via the 24/7 online customer portal
✅ Provides convenient customer support and 1:1 product coaching.
✅ Saves business owners who use Jobber to run their businesses up to seven hours a week on administrative tasks.
Jobber is a leading The Service Program alternative with all the features you need, demonstrating its commitment to the growth of your business through incredible customer service and award-winning 1:1 product coaching.
The Service Program only offers a live chat feature and a knowledge base on its website. All Jobber customers enjoy unlimited phone, in-app chat, and email support. You typically speak to a real person within 2-5 minutes.